1. Information & Knowledge
Management
e-Dimension of Knowledge Management
Marielba Zacarias
Prof. Auxiliar DEEI
FCT I, Gab 2.69, Ext. 7749
mzacaria@ualg.pt
http://w3.ualg.pt/~mzacaria

2. Summary
Technologies for knowledge processes
(Frappaolo)
Intermediation technologies
Externalization technologies
Internalization technologies
Cognition technologies

3. Intermediation
Link knowledge-people
from provider to consumer
Fundamental role in “responsiveness”
External and Internal
Asynchronous
Knowledge shared through some kind of repository
Synchronous
Knowledge shared among people

4. Intermediation
technologies
Valuable for distributed or virtual
organizations
Intranets, wikis, e-mail & groupware
Video-conference, text & voice chatting
systems
“Profiling Systems”
Online Dossiers

5. Externalization
link knowledge-knowledge
extract knolwedge from a producer and put in
ina repository
organized in a classification system
processes
capture & store
classification and organization

6. Externalization
technologies
The web challenged everything
Before, knowledge was concentrated in people or
documentos organized in pre-defined taxonomies
Imagine the work involved in creating and updating
hyper-linked documents at the web
Approaches + intelligent and dynamic categorization
and navigation
Visualization systems

7. Internalization
Link knowledge-queries
extracting from repository and
consuming
extraction and filtering for (or by) the
consumer

8. Externalization
Technologies
Search engines and information retrieval
technologies
New developments in the web semantic
area

9. Semantic web
From a global file-system to a global
data-base system
Expliciting meanings of document
contents
Estructuring document contents
From wikipedia to DBPedia

18. HTML

19. Cognition
link knowledge-process
application/use of knowledge in an
organizational activity

20. Imagine ...
A salesman must discover the buying habits of a competitor
History of previous sales opportunities with profits and
losses
The history is linked to the customer business plan and
strategy
These plans are linked to a recent activity of a client that
are indicative of his success
The sales must infer from that why and how the client could
buy products from him, given current market conditions

21. Alternative Solution
Simulation tools to create market profiles
based on the current demand of the
client products
This could be the base for a um business
case since tool help in identifying the
areas where it could be given support to
client

22. Cognition Technologies
Data mining
Process mining
Simulation tools
Expert Systems
Decision Support Systems

23. Tool Section

24. Enterprise Portals
Integration Platform of
Information
Processes
People
enterprise-wide

25. Essential aspects
Single access point
through a web interface
designed to aggregate and personalize
information
content management is decentralized in
order to assure keep it up-to-date

26. Characteristics
Single login
Function integration
Content federation
look & feel customization
Content personalization
Access control through role definition
Content search

27. Some aplications
Content management systems
Document management systems
CRM
Business Intelligence
Intranet
Wiki, Blog, RSS

28. Commercial Products
Microsoft Sharepoint
IBM Websphere
Oracle WebCenter
SAP Netweaver