1. 19555 Green Rd.
Bowling Green, Ohio
43402
419-823-0621,
sectim316@frontier.com
MarkR.Black
Objective IT / Network Support Technician
Experience October 6 2014 to Present
Best Buy / Geek Squad
Operations Agent (Part Time)
1. I am responsible for shipping and receiving of home computing
items sent out to our depot facility for repair. I also provide
customer support on the phone and call the customers when the
items are ready for pickup. I also work on desktops, laptops and
tablets in the store when the work is operating system related.
Replacing hard drives, restoring the operating system and
memory upgrades are also part of the job.
March 2014 to Present
Wood County Regional Airport
Line Service / Maintenance Technician / Assistant Manager / Manager
1. As a Line Service tech I performed the following duties:
customer service, aircraft and helicopter refueling, selling pilot
supplies through a Point of Sale (POS) system, aircraft and
helicopter towing/movement, snow removal, grass mowing and
facility cleaning. As a Maintenance tech I performed the
following duties: fuel farm management, facility maintenance,
vehicle and equipment maintenance and airfield lighting
maintenance. As Assistant Manager / Manager I performed
these duties: employee supervision, fuel and supply inventory,
processing and requisitioning, time card and payroll processing,
Daily Transaction Report (DTR) processing, bill paying,
assistingthe book keeper, board meeting preparation, work
with engineers and contractors on projects and train Line
Service personnel.
March 1988 to January 2014
180th Fighter Wing Ohio Air National Guard Swanton Ohio
Electronics Mechanic WG-10 / Electronics Digital Computer Mechanic WG-11 /
Information Technology Specialist GS-2210-11
1. I performed duties as Information Technology Technician
providing direct customer support on a wide variety of
electronics equipment to include Wireless, Voice, Infrastructure,
Small Computer, Network Servers, Printers and Network
Switching equipment. The support I provided included

2. operating systems (Windows 7/8 and Server 2003/2008),
software installation, anti-virus software, upgrades,
troubleshooting, repair, network/server administration and
network configuration. Hardware installation,configuration,
troubleshooting and parts replacement. Paper and computer
generated forms of documentation were utilized during all
phases of work to document the man power and resources used.
I utilized my Security+ Certification to maintain information
and physical security of all assets. I also performed duties of the
Communications Focal Point (Help Desk), where I provided
Customer Support for a wide variety of Communications
Services. Contacting the vender for support when necessary I
trained and supervised other technicians in the above
mentioned work as needed. I plan and organize my work
assignments and other assigned duties to ensure timely
completion, mission accomplishment and customer satisfaction.
Some of my other duties were to plan and organize the training
and work assignments for drill status guardsmen. Other duties
required me to review Air Force, Air National Guard and local
instructions for requirements. To ensure compliance I would
then establish the priorities and procedures necessary to meet
the required timelines established by my supervisor and higher
headquarters. These duties were accomplished complying with
all Technical Orders, Manufactures Manuals and regulations.
The types of work include planning, analyzingproblems,
installation, testing, servicing, repair and general maintenance.
July 1982 to February 2014
180th Fighter Wing Ohio Air National Guard Swanton Ohio
Audio Visual Maintenance (40451)SSgt / Ground Radio Maintenance
(30471) TSgt-MSgt / Small Computer Maintenance (2E271) MSgt /
Network Infrastructure Maintenance (2E271) MSgt / Client Systems
Craftsman (3D171) MSgt
1. I started in the Ohio Air National Guard, as a traditional
guardsman, working in the Audio Visual Maintenance section.
In 1988 I cross trained and started working in the
Communications Maintenance Section. There I performed duties
as Ground Radio Maintenance Technician. In 1990 I became the
Ground Radio Shop Supervisor with 7 subordinates in 3
different Air Force Specialties under my supervision. In 1995 I
cross trained again and started working as the Small Computer
Maintenance Shop Supervisor with 4 subordinates in 2 different
Air Force Specialties under my supervision. I also supervised
and trained the subordinate supervisors as they managed their
respective Air Force Specialties. The name and some of the
duties, of this section, were later changed to Network
Infrastructure Maintenance. Maintenance of the Network
Infrastructure included Network switches, ITNs and cabling.
On 1 November 2010 my Air Force Specialty was converted to
Client Systems. The duties of this AFSC included manning and
oversight of the Communications Focal Point, Personal
Computer Repair and Customer Support for a wide variety of

3. Communications Services. At that time I supervised 3
subordinates. As a shop supervisor my duties were to plan,
organize and implement the training and work assignments in
the shop to ensure timely completion, mission accomplishment
and customer satisfaction. Due to the variety of equipment and
overlapping duty areas, having good communication skills and
a good working relationship with the personnel from other
areas of the Communications Flight and subordinates was the
key to mission completion in a timely manner. This concept was
instilled in the subordinates and their supervisors. I also
performed duties as electronics maintenance technician on a
wide variety of electronics equipment to include Audio Visual,
Ground Radio, Wireless Network, Infrastructure, Small
Computer Systems and Network Servers. These duties were
accomplished complying with all Technical Orders,
Manufactures Manuals and regulations. The types of work
include planning, analyzing problems, installation, testing,
servicing, repair and general maintenance. Paper and computer
generated forms of documentation were utilized during all
phases of work to document the man power and resources used.
Other duties required me to review Air Force, Air National
Guard and local instructions for requirements. Then established
the priorities and procedures necessary to meet the required
timelines established by my supervisor, higher headquarters
inspection schedule and the limited amount of time during a
Unit Training Assembly. Training the drill status guardsmen as
quickly as possible without sacrificing quality was a high
priority.
2. Additional duties include being the 180th Communications Fight
Unit Career Advisor, Integrated Maintenance Data System Focal
Point, Unit Deployment Manager for Equipment and Increment
Manager.
Education
Graduated Springfield High School Jun 76
Small Computer Maintenance Course, MPF Class 89005,Langley AFB
Va. Sept. 89
Tempest Field Maintenance (TT5712-(GT)), Zenith Data Systems,
Chicago, Ill. Mar 90
AF Commercial Communications School (AFCC 3820CPDS 4SS),
St.Louis, Mo. Aug 90
Air National Guard NCO Academy (In Residence), 20 Jun 91
Definity G1/System 75 Administration, AT&T, Atlanta, Ga. Dec 91
Mission Support System IIA Organizational Maintenance (E3AZR30554
039), Keesler AFB, Ms. May 93
Meridian 1 Options 21-81 Maintenance, Northern Telecom, Richardson,
Tx. Jun 96
Air Force Mission Support System Organizational Maintenance

4. (E4AST2E251 070), Keesler AFB, Ms. Jul 97
Senior Noncommissioned Officer Academy Correspondence Program, 2
Apr 99
Troubleshooting Microsoft Windows 95/98,Techlink Training,
Columbus, Oh. Sep 99
Supporting, Troubleshooting and Optimizing Windows NT 4.0,
CompuMaster, Toledo, Oh. Mar 00
Basic NT File Server Admin., McGhee Tyson ANGB, Tn. 25 Aug 00
Advanced File Server Admin., McGhee Tyson ANGB, Tn. 1 Sep 00
AN/FRN-45 Tactical Air Navigation (TACAN) 80 Hour, 26 Jan 01
Motorola URC-200 Operator And Maintenance Course, 9 Aug 01
Supporting, Troubleshooting and Optimizing Windows 2000,
CompuMaster, Toledo, Oh. Mar 02
COMSEC Awareness Training E6AZS2E251-013 STP, 19 Dec 03,
Maintaining and Troubleshooting Windows Vista Computers, Apr 09,
CompTIA Security + Certification, Dec 09
Interests and other Info
Church Activities, Family, Fitness, Farm work, Music, Computers.
References:
1. Steven Brunn
308 Indian Rd.
Wauseon, Ohio 43567
419-335-4341
2. Charles Hollingsworth III
9746 Oak Green Court
Holland, Ohio 43528
419-902-3199
3. David Harrison
6408 Glenhurst #7
Maumee, Ohio 43537
567-288-8495
4. John Cessna
2741 County Rd. EF
Swanton, Ohio43558
419-297-7780