B2B in Action – Case Studies

European Automotive OEM
Customer Case Study – OpenText™ Managed Services
 Managed Services was deployed to allow this company to outsource
the management of its entire B2B environment
 OpenText managed the on-boarding of 1000 EDI suppliers in North
America and Europe, provided mediation between global standards
 Platform has been extended to support a new engine plant in UK
OpenText Confidential. ©2014 All Rights Reserved. 3
Business Issues
 This company was divested from their parent company in early 2008
 They had a requirement to establish their own B2B infrastructure
 Following divestiture they needed to maintain continuity of
operations and on going management of their global suppliers
Solution Deployed
Business Benefits Obtained
 Chose OpenText for its future proof B2B solutions, global capabilities
and many EDI suppliers were already connected to Trading Grid™
 Provides a flexible and scalable solution to allow for future growth
 B2B environment can be integrated to an ERP system at a later date
Company Overview
This company is one of the
world’s leading manufacturers
of luxury, sports and off road
vehicles. They manufacture
their vehicles at multiple sites
across the UK and have plants
in India and a joint venture
operation in China. They have
revenues of nearly $16billion
and have 25,000 employees
around the world.

European Automotive OEM
Customer Case Study – OpenText™ Trading Grid™ Messaging Service
 Trading Grid™ Messaging Service was deployed to consolidate all
global trading partner communications on to a single EDI platform.
 TGMS will become the global communications standard for their
CORAIL project & Managed Services will be used to monitor critical
messages eg ASNs, in order to support Just-In-Time production
Business Issues
 This company wanted to improve the control, visibility and efficiency
of the global supply chain supporting their manufacturing operations
 Established a project called CORAIL to streamline communications
and logistics information across their network of global plants
Solution Deployed
 Helps to simplify the on-boarding of trading partners in any region of
the world and offers mediation between any communication protocol
 Improves visibility into their global logistics operations and ensures
that production critical messages are delivered on time
Company Overview
This company is the second
largest car manufacturer in
Europe. They operate a
number of joint venture
partnerships with other
automotive OEMs. They have
and have 117,000 employees
supporting manufacturing
operations in Europe, Brazil,
China and Russia.

Japanese Automotive OEM
 Managed Services was deployed to help on-board trading partners
 As many of their trading partners were already using Trading Grid™,
they were able to enlarge their global B2B platform effortlessly
 Extended their Managed Services platform in 2010 to provide
improved global visibility of vehicle shipments and inventory levels
Business Issues
 Needed to improve global B2B processes and ensure that Trading
Partner on-boarding around the world was as seamless as possible.
 Internal IT resources were mainly focused on developing and rolling
out proprietary communications software for each customer
Solution Deployed
within their EMEA operations
 Internal IT resources could be freed up to deliver other IT projects
 Achieved much tighter integration with trading partners in Europe
without making any additional investments in headcount or software
Company Overview
This Japanese OEM is a
leading manufacturer and
distributor of cars.
Their cars are manufactured in
multiple countries and are sold
in more than 170 countries
around the world. They have
and have nearly 31,000
employees and have 6 plants
around the world.

European/Chinese Joint Venture OEM
 Implemented Managed Services to look after the deployment of a B2B
infrastructure that could manage EDI transactions between the JV,
French OEM and their European 3PL
 Provides full integration to their Oracle based ERP ESB R12 platform
 Bizconnect™ software provides connectivity via FTP based VPN
Business Issues
 JV needed to import components from their French partner
 With no internal EDI experience, they needed to implement a B2B
infrastructure to allow for the exchange of forecast and order
information with their component suppliers in France
Solution Deployed
 New B2B platform allows the exchange of EDI information with any
trading partner, anywhere in the world
 Local on the ground and language support in China allows this
company to address any support issues with ease
Company Overview
Joint venture between Chinese
domestic OEM and French
OEM. The joint venture was
formed in late 2010 and is
based in South West China.
The new company represents
the largest automotive JV in
China. They will focus on
introducing the French
company’s luxury car model
line into China.

North American Tier 1 Auto Supplier
 Managed Services was deployed to implement over 600 maps and
provide global connectivity to over 3000 partners
 Full integration with SAP to allow publication of SAP IDOCs
 Provision of Program Managers to co-ordinate the expected 150
Solution Deployed
change requests per quarter
 95% reduction in personnel across their global EDI support team
 Allowed the development of a new order processing system which
was based on a common B2B platform, allowing all global functions
and partners to be seamlessly integrated together
This Tier 1 Automotive
supplier is one of the largest in
the industry they supply all the
major OEMs around the world.
They have $16billion in
revenue and have nearly
147,000 employees across 150
manufacturing sites, 53
customer centers and 33
technical centers across 38
countries.
Business Issues
 Needed to reduce operational costs across their global business due
to divestiture and competing in a tough economic environment
 Wanted to fully integrate their B2B platform to a new e-payments
solution and an ERP system which was being deployed globally
Company Overview

Australian Aftermarket Parts Retailer
 Managed Services and Intelligent Web Forms are used to manage the
 Integration with their SAP environment allows them to transmit
purchase orders and other forms of IDOC documents. The IDOCs are
then translated to XML for transmission to Chinese shipping agents
Business Issues
 They needed to find a cost effective way to manage their ever
expanding supply chain and product offerings
 They wanted all documents to be transmitted electronically across
their supply chain
Solution Deployed
on boarding of over 700 suppliers
 Automate extensive manual based processes and provide a means
for all suppliers to trade with them electronically
 Visibility across the supply chain has improved, and provides a more
“efficient, growth driver instead of a resource drain”
Company Overview
This company is a non
franchised retailer of national
and own brand automotive
products. They operate 200
retail stores in Australia and
New Zealand, offering nearly
10,000 products. They have
nearly 700 suppliers and they
also contract ten agents in
China representing 300
factories.

European Tyre Manufacturer
 Managed Services has been deployed to support their EMEA
operations with a view to moving North America, South America and
ASPAC on to the same platform in the near future
 Active Invoice with Compliance and Active Intelligence have been
deployed to improve their procure to pay processes
Solution Deployed
 OpenText provides the single point of contact to this company’s
external trading partner community
 Provided a future proof and scalable B2B platform that will support
their business operations anywhere in the world
world’s leading suppliers of
tyres. They supply tyres to a
range of industries including
automotive, aerospace and
construction equipment. This
company has nearly 115,000
employees, net sales of
$28billion and operates across
69 production facilities in 18
countries.
Business Issues
 Their global B2B environment contained numerous B2B platforms
with limited integration with backend office systems
 Under pressure to support their customers anywhere in the world
 Need to on board suppliers more quickly without disrupting their
existing business processes
Company Overview

European Tyre Manufacturer
Customer Case Study – OpenText™ Active Intelligence
 Active Intelligence solution was implemented to help improve the
 Helped to establish an ‘ERP Firewall’ around their ERP applications
and all incoming invoices are now checked against pre-defined
business rule templates to help improve document accuracy
Solution Deployed
accuracy of inbound invoices
 Increased accuracy of invoices entering Oracle has led to a
significant reduction cost and time associated with manual rework
 Oracle and downstream business systems are able to operate much
more efficiently due to cleaner information entering the system
world’s leading suppliers of
tyres. They supply tyres to a
range of industries including
automotive, aerospace and
construction equipment. This
company has nearly 115,000
employees, net sales of
$28billion and operates across
69 production facilities in 18
countries.
Business Issues
 Needed to improve quality of invoices entering their Oracle based
ERP environment
 Too much time was being spent checking and reworking invoices
from external suppliers before they could be processed in their ERP
Company Overview

European Lighting Manufacturer
 Trading Grid™ Messaging Service was deployed to help provide
connectivity to trading partners both inside and outside of Europe
 Provides global interoperability and mediation between any
document format and communications , helps to simplify the on-boarding
process for trading partners in emerging markets
Business Issues
 Needed to work with many different customers around the world in
both established and emerging markets
 Undertaking a project to streamline and centralise their IT resources
so that they could reduce on-going support and maintenance costs
Solution Deployed
 Provides the flexibility and scalability to help consolidate their global
EDI infrastructure on to one common platform
 Significant reduction in costs to manage their EDI platform and
improved global ‘follow the sun’ support
Company Overview
world’s largest suppliers of
automotive lighting systems.
This company is one of the top
50 automotive parts suppliers
in the world and one of the
largest industrial companies in
Germany. This company has
over 23,000 employees and 70
manufacturing plants.

European Steel Manufacturer
 Managed Services was deployed to allow this company to switch off
their in-house, legacy mainframe based EDI system
 The solution involved the creation of 100 core maps, 600 clone maps
and the on-boarding of 400 trading partners with 100 of these
connected via OFTP
Business Issues
 After numerous acquisitions over the past few years, needed to
consolidate a number of B2B platforms on to a single B2B platform
 Wanted to provide better connectivity to trading partners all around
the world, especially in emerging markets such as China
Solution Deployed
 This company realised significant benefits by switching off their
legacy EDI platform and moving to a fully managed environment
 They were able to offer higher customer satisfaction levels through
improved global connectivity to their key customers
Company Overview
This company is the largest
steel producer in the world.
This company operates in more
than 60 countries and has
245,000 employees. In 2012 they
had global revenues of nearly
$84.2billion. They produced
nearly 10% of the world’s crude
steel output and supply sheet
steel to many of the world’s
automotive OEMs

Japanese Consumer Electronics Company
 Managed Services was chosen as the new B2B platform to support
both their domestic and global operations
 OpenText will be helping this company to move from a largely in-house
development culture to a future proof cloud based B2B platform
Business Issues
 This company had developed their own VAN called TGVAN to support
their extensive global and domestic operations in Japan
 The infrastructure was becoming out dated quickly and was
supported by a large internal team of networking and IT specialists
 TGVAN was becoming expensive to maintain and lacked the flexibility
to expand quickly into new emerging markets such as Brazil
Solution Deployed
 Managed Services has provided this company with a fully scalable
and flexible B2B platform to support their future operations
 OpenText will be able to offer support for all regional and industry
specific B2B standards around the world
Company Overview
world’s leading providers of
consumer electronic devices,
home appliances, electronic
components and industrial
infrastructure systems. This
company generates $70billion in
revenue and has nearly 206,000
employees around the world.

ASPAC Semi-Conductor Manufacturer
 Managed Services was deployed to provide a single cloud based
integration infrastructure to connect with their global trading partners
 OpenText provides on-boarding/community management services as
well as offering support for high tech industry standards such as
RosettaNet and EIAJ
Business Issues
 Develop and drive strategic B2B programs to achieve optimum
supply chain performance
 Reduce operational costs through improved process efficiency
 Make it easier for them to do business with their global customers
Solution Deployed
 Managed Services provides a completely outsourced solution to
support their global operations
 Provides any to any document and communications mediation
 Offers a flexible and scalable platform to support future growth
Company Overview
world’s leading semi-conductor
device manufacturers. They
have 40,000 end customers and
6,500 products across the
industrial, wireless comms and
automotive electronics markets.
With 4,800 employees, this
company had net revenues of
$2.36Billion in 2012.

North American Computer Manufacturer
 Managed Services was deployed to support the processing of five
million transactions per day across 2000 partners in 30 countries
 Consolidated 3 legacy systems, decommissioned more than 200
servers, 20 supply chain software solutions , 20 datacentre racks, 10
databases and eliminated 6TB server based storage.
Business Issues
 Increased consumer demand put pressure on their build to order
process, needed to on board new original design manufacturers
 Needed to greatly expand their global retail partner network
 Transaction volumes were estimated to double over time, required to
support more than 300 transaction types with limited internal staff
Solution Deployed
 Cloud B2B solution allows this company to scale services such as
TP on-boarding, order processing, shipment tracking, invoice
delivery to meet demand without increasing resources.
 On-boarding of new TPs was reduced from months to days
Company Overview
One of the world’s largest
computer manufacturers. They
supply both the enterprise and
general consumer markets. The
company has over $57 billion in
revenue and over 108,000
employees. Most of their
manufacturing is conducted by
outside contract manufacturers
located at many different plants
around the world.

North American Computer Manufacturer
 Managed Services deployed to establish a single platform that would
form the basis of a service parts dispatch gateway solution
 Provides three way integration between customer service centre, third
party logistics providers and external service/repair providers
Business Issues
 Needed to improve the efficiency of their repair/field despatch process
 Global Siebel based help desk receives over 120k service requests a
day through email, web, chat and phone based systems.
 20% of all service requests required some form of B2B interaction, this
includes orchestrating service tickets, logistics providers, parts and
service providers for onsite repairs. 2-4 hour service window
Solution Deployed
 Introduced standardised approach to managing repair requests
 Real-time visibility of on-hand parts inventory across providers
 Near 100% automation of service despatch transactions through use of
highly available B2B platform, also helps avoid SLA misses
Company Overview
One of the world’s largest
computer manufacturers. They
supply both the enterprise and
general consumer markets. The
company has over $57 billion in
revenue and over 108,000
employees. Most of their
manufacturing is conducted by
outside contract manufacturers
located at many different plants
around the world.

Chinese Television Manufacturer
 Managed Services provided support for nearly 350 maps. One third
were transitioned from the former company, another third were
moved and modified and the final third were completely re-written
 Provided implementation support for the roll out across 11 countries
and supported their RosettaNet based transaction requirements
Business Issues
 Following divestiture from their parent company they were given a
six month transition period to establish their own B2B environment
 They had to find a way of establishing the new B2B environment
without impacting their business
Solution Deployed
 New maps were implemented in a relatively short time period which
minimized any disruption to their business and associated trading
partner community
 New B2B environment was delivered within the agreed transition
period and more importantly to budget
Company Overview
This company was formally part
of a large electronics
manufacturer, they were
divested in 2005. The divested
operation went on to form a
joint venture with a Chinese
television manufacturer.
Headquartered in Guangdong,
China, this company had
$11.2billion in 2012 and has
50,000 employees.

Japanese Consumer Electronics Company
 Community Management solutions were used to move their
domestic suppliers across to a OpenText™ Managed Services
 OpenText supports this company across 15 different countries and
their entire European operation is also managed by OpenText. Also
managed the B2B integration to their SAP platform
Business Issues
 Needed to replace outdated in-house B2B network and consolidate all
B2B traffic across multiple VAN providers onto one global platform
 90% of their trading partners are located in Japan but they need a
more flexible solution to support growth outside their home market
Solution Deployed
 OpenText were able to provide a more reliable and highly available
platform to replace their legacy in-house B2B environment
 Improved global coverage and the ability to improve their governance
processes relating to both IT and B2B infrastructures
 Significant cost reduction relating to management of B2B platform
Company Overview
This Japanese company is one
of the world’s leading
manufacturers of consumer
electronics devices with a
presence in all major markets.
They manufacture a range of
products including digital
cameras, video projectors and
TVs etc. They have revenues of
$75.8billion and have nearly
300,000 employees worldwide.

North American Equipment Manufacturer
 Managed Services was deployed to help implement a B2B
infrastructure to support their EDI and RossettaNet Transactions
 Managed the integration with their Oracle 11i ERP system
 Managed the on-boarding process for global trading partners
Business Issues
 Following divestiture this company had to establish their own B2B
infrastructure as quickly as possible
 They needed to support a diverse range of customer and supplier
requirements, they wanted to expand their global reach and capability
Solution Deployed
 Provided a means to on-board and automate business transactions
with their ASPAC based trading partners
 New highly available B2B infrastructure helped to streamline
business processes and eliminate many manual processes
 Provided a seamless ERP/B2B Integration platform
Company Overview
This company was formally part
of one of the world’s leading
computer OEMs. They were
divested from the parent
company in 1999. This company
is now one of the world’s
leading manufacturers of
electronic measuring devices
and associated equipment. They
had 2012 revenues of $6.8billion
and have 20,500 employees.

North American Printer Manufacturer
Customer Case Study – OpenText™ Trading Grid™ for Excel
 Trading Grid™ for Excel was deployed to simplify the exchange of
EDI related documents with their trading partners
 OpenText creates and hosts all document templates thus ensuring all
TPs have access to the latest business templates
Business Issues
 Numerous trading partners around the world and they were looking
for a way to automate 100% of their supplier processes
 Looking to provide a simple way to exchange business documents
electronically with suppliers, logistics partners and retailers
Solution Deployed
 Provided 100% enablement, especially with their trading partners
located in ASPAC who have very limited ICT and B2B skills
 Information now flows much more quickly across their enterprise and
there was a significant reduction in data entry related errors
 ASNs are delivered as EDI ASNs which in turn provided improved
visibility of global shipments
Company Overview
printing and office equipment
solutions. Operating across all
major markets around the world
they had 2012 revenues of $3.8B
and 13,200 employees, 73% of
which are based outside North
America. This company also
acts as an OEM to other
companies such as Dell & IBM.

North American Semi-Conductor Manuf.
 Managed Services was deployed to mediate between the company and
its TPs using traditional EDI and RosettaNet
 The new platform helped to simplify on-boarding of new trading
partners and to proactively check transactions for potential errors
Business Issues
 The company was keen to find a way to differentiate itself in what is
regarded as a highly commoditised market
 Needed to find a way of improving the ease, quality, speed and
processing costs of its business transactions
 Needed to simplify connectivity with their global customers who on
average used three different types of connectivity
Solution Deployed
 The company now manages just one interface to their new B2B
platform rather than having to connect individually to 500 different TPs
 Provides a fully scalable platform which helps them adjust their B2B
environment to meet the needs of the business
Company Overview
power semiconductor devices.
Originally divested from
Motorola, this company now
maintains a portfolio of more
than 15,000 devices from their
HQ in Phoenix, Arizona. They
have revenues of nearly
$2.9billion in 2012 and have
more than 19,000 employees.

European Semi-Conductor Manufacturer
 Trading Grid™ Messaging Service was deployed to on-board over 500
trading partners and ensure that 99% of EDI traffic was running across
this new platform
 The volume of data being exchanged varies between 200MB and
Business Issues
 This company’s main business challenge is linked to the cyclical
nature of the semi-conductor industry where a business cycle can
last between three to five years
 Needed to manage inventory levels whilst maintaining service levels
and keeping control of all related costs. Needed to ensure B2B
stability during each business cycle
Solution Deployed
350MB each month
 OpenText provides a single, stable and secure B2B platform to allow
this company to work with their global network of TPs
 B2B has allowed this company to optimise and improve manual
business processes
Company Overview
leading semiconductor
suppliers to the automotive
sector. Headquartered near
Munich in Germany, this
company operates in all the
major markets around the
world. This company has 28
R&D locations, with more than
26,000 employees and 2012
revenues of nearly $5.3billion.

European Industrial Equipment Manuf.
 Managed Services was deployed to help consolidate multiple EDI
platforms on to one, seamless global B2B platform
 OpenText provided full integration to a new Oracle based Transport
Management System and SAP based ERP environments
 Managed the global on-boarding of existing and new suppliers
Business Issues
 Extensive mergers and acquisitions had seen the need to consolidate
numerous EDI platforms and back office business systems
 Needed to improve end to end visibility and tracking of business
transactions and support for multiple languages/document types
Solution Deployed
 Provided scalable, flexible resource to support this company’s global
B2B activities across multiple countries, supporting many standards
 Support for ASNs and e-Invoicing helped to improve visibility of
transactions and payment to its suppliers around the world
Company Overview
world’s largest producers of
construction and agricultural
equipment. Formed from a
merger of several large
industrial companies, this
company has 33,800 employees,
operating across 170 dealers
and 37 manufacturing plants
around the world. In 2012 they
had just over $20billion revenue

European Home Appliance Manufacturer
 Trading Grid™ Messaging Service was deployed to consolidate
multiple, ‘national’ based, EDI platforms on to one common platform
 New platform is used to send orders, invoices and delivery notes to
their retailers, online stores and catalogue companies. Estimated that
the new platform exchanges in excess of 100,000 documents a year
Business Issues
 This company was already an OpenText customer but numerous
acquisitions had led to a need to consolidate multiple EDI platforms
 Their goal was to try and consolidate all EDI platforms on to a single
platform that could be used across their European operations
Solution Deployed
 Consolidation onto Trading Grid™ has led to improved performance,
efficiency and cost savings for all business transactions
 The new B2B environment offers a flexible platform that allows this
company to on board new trading partners in regions such as Eastern
Europe, in a much shorter time than before
Company Overview
This European based company
manufactures over 15million
home appliances each year.
The company has 17,000
employees working across 17
production facilities across
Europe and China. They also
have 24 commercial branches.
The company sells products
across three main brands.

European CPG Company
 Proposed a holistic solution based on Managed Services with trading
partner connectivity supported by TGMS (AS2 and OFTP)
 OpenText manages the worldwide EDI business transactions for this
company’s global network of automotive and retail based trading
partners
Business Issues
 This company had extensive global expansion plans and they had to
find a way to consolidate numerous EDI gateways
 At the same time they had to manage the global roll out of a new SAP
implementation and had limited resources to undertake both projects
Solution Deployed
 This company has undertaken an extensive consolidation exercise
and this has led to a significant cost reduction across their business
 Outsourcing the management of their B2B infrastructure allowed this
company’s internal IT resources to focus on their global SAP roll out
Company Overview
This company is made up of a
number of manufacturing
companies and are active in
three strategic areas: home
care, personal care, and
adhesives/sealants/surface
treatment. Based in Germany,
this company has revenues of
$20billion and has 47,800
employees across multiple
locations around the world.

European Chocolate Manufacturer
 Managed Services was deployed to help consolidate 150 maps down to
 Their new B2B environment provided support for 100 trading partners
across 80 countries around the world
Business Issues
 This company was divested in 2007 for $850 million and is now
owned by one of Turkey’s largest consumer products goods
manufacturers
 Shared their former owner’s B2B systems for a period of time,
however financial penalties were imposed after an agreed date
Solution Deployed
55 new maps
 Map consolidation project helped to significantly reduce the
complexity of their global B2B environment
 Managed Services enables this company to provide much better
support to their global network of trading partners
 Improved support for global B2B standards allows this company to
work with customers anywhere in the world
Company Overview
This company has grown to
become one of the world’s
leading producers of quality
Belgium chocolates. Their
chocolates are distributed in
over 80 countries around the
world, with over 600 boutiques
in North America alone. This
company has annual revenues
of around $600 million a year.

North American Energy Company
Business Issues
 Needed to automate paper based business transactions
 Logistics data was of poor quality and there was no process in place to
integrate to feed logistics information into their TMS
 This company was not able to use all functionality of its Transport
Management System, no LKPI, no tracking of 3PLs and limited visibility
 Removed extensive amounts of paper and automated many different
business processes across their business
 Improved accuracy of logistics information entering TMS and DQM
tools improved speed, accuracy and quality of data
Company Overview
One of the world’s leading
suppliers of power generation
and energy delivery
technologies. They have
installed 10,000 gas, 5,500 wind
and 3,600 hydro turbines across
120 countries of the world.
Group company has 82,000
employees and saw revenues of
$37billion in 2010
Solution Deployed
 Managed Services looks after their global EDI infrastructure
 Allowed the automation of key business documents eg POs, ASNs and
invoices. Also processes forecast documents with their supply base

German 3PL Provider
Customer Case Study – OpenText™ Enterprise Gateway
 Enterprise Gateway and Trading Grid™ are used to manage 50 million
 This company uses the new platform to monitor end to end key
performance indicators. Offer an SLA of 120 seconds for EDI
messages to be acknowledged, if longer then customers can switch
providers
Business Issues
 Needed to improve visibility of B2B transactions flowing across their
global supply chain
 Requirement to upgrade their core B2B platform to transform from a
technical infrastructure in to a global visibility engine
Solution Deployed
transactions per month
 Customer satisfaction and transaction visibility levels have
significantly improved since they upgraded their B2B platform
 Trading Grid™ offers a scalable, future proof environment so as
business needs change, their B2B platform can be updated too
Company Overview
largest logistics companies in
the world, having 275,000
employees working across 220
countries.
Owned by the German company
Deutsche Post, this company
operates under four specialised
divisions, Express, Global
Freight Forwarding, Supply
Chain and mail related services.

International Mailing Company
 This company’s trading partners are connected to Trading Grid™ to
 Trading Grid™ processes 40,000 RFID and tracking messages per day,
rising to a peak of 80,000 messages a day during Xmas
 Trading Grid™ tracks 35million mail bags and mail trays each year
Business Issues
 Needed to improve global trading partner connectivity
 Wanted to speed up the delivery payments between postal services
and provide electronic confirmation of delivery of postal bags
 Needed a platform that would integrate with their new RFID system
Solution Deployed
provide global connectivity
 Using Trading Grid™, this company is now able to expand their service
to any country around the world
 OpenText effectively insulates this company from the various B2B
technologies and protocols used around the world
Company Overview
This company was established
in 1989 to promote cooperation
and interoperability between
mail service providers around
the world.
This company helps to develop
best practices and
communication technologies to
define the strategic direction of
the global postal industry.

European Airline Catering Provider
Customer Case Study – OpenText™ Managed Services & IWF
 Managed Services was deployed to manage on-boarding and
connectivity requirements for global trading partners
 Many trading partners were on-boarded to Trading Grid™, a number of
direct and AS2 internet based connections were also set up
 Intelligent Web Forms was deployed to allow the exchange of B2B
information via web forms with their smallest trading partners
Business Issues
 Needed to implement electronic trading with key suppliers & retailers
 This company had limited internal EDI resources to undertake project
 Needed to implement B2B tools to allow their smallest trading partners
to be able to exchange documents electronically with them
Solution Deployed
 Managed Services provided key B2B resources to allow an entirely new
B2B infrastructure to be established
 IWF allowed this company to implement a quick to deploy, easy to
maintain, web form based electronic trading platform
Company Overview
catering services to the airline
industry. They operate a number
of direct and joint venture
catering operations at major
airports around the world. This
company had $3.4billion in
revenue in 2012 and has over
30,000 employees around the
world.

Entertainment & Communications Provider
Customer Case Study – OpenText™ Active Community
 Active Community was deployed to assist with this company’s
vendor registration process, which averaged 100 vendors per day
 Registration information is now automatically fed into Oracle and
regulatory documents are now submitted as part of the enrolment
process
Business Issues
 In 2010 this company embarked on a 100% paperless program to
boost productivity and increase visibility into their supply chain
 They work with over 100,000 vendors and relied on phone calls and
exchange of emails to try and keep contact information up to date
Solution Deployed
 Enables vendors to do self-service information management without
providing vendor access to their Oracle system
 Significant reductions in vendor management costs and on-boarding
time with improved management of compliance related issues
Company Overview
entertainment, information and
communications products and
services. It is the largest cable
company and third largest
telephone provider in the US.
Headquartered in Philadelphia,
this company has revenues of
$63billion and nearly 129,000
global employees.

Multi-National Retailer
 Active Community was deployed to help improve this company’s
supplier on-boarding process during the implementation of a new
procure to pay system
 The company uploaded their existing supplier database to the new
platform and the on-boarding team helped to acquire missing data
Business Issues
 Struggling to manage day to day mass communications with their
thousands of global trading partners
 Needed to streamline and automate the on-boarding and registering
of new suppliers which had traditionally taken between 30 to 60 days
Solution Deployed
 Provided a 50% reduction in supplier on-boarding times and offered a
holistic view of all supplier related information
 Provides a simple way to send out mass communications as well as
obtain full traceability of all supplier related interactions
Company Overview
This retailer is a UK based
multinational grocery and
general merchandise retailer.
The company has over 530,000
employees and stores across
12 countries with annual
revenues of nearly $65billion.
They have over 3,100 stores
operating across six different
types of outlet, from small
shops to large super markets.

Distributor of Medical Supplies
 Active Community was deployed following the acquisition of another
business which highlighted the need for rapid on-boarding
 The solution was deployed across several internal departments to
provide a centralised approach to managing supplier information
Business Issues
 Constant challenge to on-board new suppliers and improve day to
day communication/collaboration with their trading partners
 Needed to constantly improve productivity and introduce automation
solutions that could contribute towards increased profitability
Solution Deployed
 Following deployment, data accuracy was improved by 98% and the
company could communicate to multiple contacts in seconds
 Centralised approach to managing contact information allows 3,000
of their contacts to maintain their own information directly. The
solution offers secure document sharing & full traceability of comms
Company Overview
This Fortune 500 company is a
leading provider of distribution
and supply chain management
services to healthcare
providers and suppliers of
medical and surgical products.
With revenues of $7billion and
4,600 employees this company
serve 4,500 healthcare
customers through 55
distribution centres in the US.

Leading Global Bank
 Active Community was deployed to help identify and validate the
clients and relevant services to be migrated across
 Comprehensive migration plan was invoked to move ‘waves’ of
clients across based on service usage and geography
Business Issues
 Following a recent acquisition this bank had to migrate 10,000
treasury management customers across to their own infrastructure
 Information about clients was held in many disparate business
systems and had to be transferred within a very tight timeframe
Solution Deployed
 Phased migration helped to improve client satisfaction whilst
ensuring implementation errors were eliminated and client
communications streamlined
 Cloud based nature of the platform helped to remove the technical
complexity of on-boarding so many clients in a short timeframe
Company Overview
leading banks in the world with
900 branches serving more
than seven million customers.
The bank has made many
acquisitions over the last few
years, primarily focussing on
financial institutions in North
America. The bank has
revenues of $14billion and has
nearly 50,000 employees.

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