1. MARK S. MILAM, M.S., EMT-P
3952 Shelly Drive, Seven Hills, OH 44131
216-392-6680
msmilam@att.net https://www.linkedin.com/in/marksmilam
EMERGENCY PREPAREDNESS AND CRISIS MANAGER
PROFESSIONAL PROFILE
Accomplished leader with over 20 years experience in administrative and managerial roles of increasing
responsibility and complexity; most recently as Director of a regional 9-1-1- emergency dispatch center. Seasoned
crisis management and emergency preparedness professional with proven experience to lead staff in projects as
well as emergency incidents, with specific expertise in managing large scale planned and unplanned events. A
visionary leaderwith a passion for educating, mentoring and developing others. Excels in a high stressenvironment
with simultaneous projects, deadlines and differing levels of urgency
CORE COMPETENCIES
Effective oral and written communication skills • strong technology abilities • decisive judgement • team builder •
skills and abilities expected of a person attaining this level of management
PROFESSIONAL EXPERIENCE
DIRECTOR, MARCH 2014-NOVEMBER 9, 2015
SOUTHEAST EMERGENCY COMMUNICATIONS CENTER,BEDFORD HEIGHTS,OH
The Southeast Emergency Communications Center (SECC) began construction September 2014, and became
fully operational June 2, 2015 as a regional 9-1-1 dispatch center serving the communities of Bedford, Bedford
Heights, Garfield Heights, and Maple Heights; with expansion capacity to add up to four additional communities.
The SECC is part of Cuyahoga County’s 9-1-1 Public Safety Answering Point (PSAP) Consolidation Plan of
consolidating 48 separate dispatch centers into 6 regional centers.
 Recruited to oversee construction of the facility, to include equipping, and staffing the communications
center.
 Created the organization from the ground up.
 Responsibility and authority for all operational aspects of the call center.
 Reported to and built strong working relationships with the Council of Governors—mayors and city manager
of the four cities and the Board of Trustees—consisting of the police and fire chiefs of each municipality.
 In collaboration with the SECC Fiscal Officer, developed and managed the annual budget—2015, $1.5
million, 2016, $2.0 million—including providing periodic reports to the Board of Trustees.
 Analyzed and reviewed budgetary financial data,monitored and authorized expenditures in accordance with
established guidelines.
 Recommended and established policies, procedures, and practices. Routinely reviewed internal policies and
procedures to assure the level of service rendered to the public and member agencies was maintained at the
highest level.
 Performed human resource functions including: recruiting, hiring, assessing, training, scheduling, disciplining
and discharging employees for cause.
 Through delegation of authority, assured adequate staffing levels were maintained.
 Responsible for the long term strategy of the organization.
TELEMETRY TECHNICIAN,SEPTEMBER 2011-MARCH 2014

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SOUTHWEST GENERAL HEALTH CENTER,MIDDLEBURG HEIGHTS, OH
 Worked on a 35 bed medical/surgical telemetry floor, monitored patient EKG’s and advised nursing staff as
appropriate.
 Participated on the hospital’s emergency preparedness committee.
 Participated as an evaluator at SWGHC ED during Burke Lakefront Airport Mass Casualty Exercise held
August 16, 2013.
COMMANDER OF FIELD OPERATIONS, JUNE 1981-JUNE 2011 (RETIRED)
CITY OF CLEVELAND EMERGENCY MEDICAL SERVICE, CLEVELAND OH
 Promoted through the ranks from Emergency Medical Technician and Paramedic to numerous leadership
positions of increasing responsibility and complexity including the following areas:
o Field Operations.
o Office of Professional Standards.
o Communications.
o Logistics.
 Created,presented and implemented the Customer Service forthe Cleveland EMS Professional program that
included a booklet, PowerPoint presentation, questionnaire, and follow up with internal and external
customers.
 Created,presented and implemented Cleveland emergency plans for the following events:
o International Children’s Games held in various venues in Cleveland
o 1999 Millennium celebration held on Cleveland Public Square
 Functioned as EMS Command at many mass casualty incidents
 Created and presented the following training sessions for Cleveland EMS Academy Cadet classes:
o Structure and function of the City of Cleveland.
o Overview of Cleveland EMS Communications.
o The Incident Command System.
EMS COMMANDER,SPECIAL ASSIGNMENT JULY 2009-MARCH 2010
CITY OF CLEVELAND DEPARTMENT OF PUBLIC SAFETY
 Compiled statistical dispatch information from which strategic operational decisions were made,such as
relocating fire division companies from areas of little demand to areas of higher demand.
 Appointed to a supporting role on Cleveland Mayor Frank G. Jackson’s Special Commission on Missing
Persons and Sex Crimes resulting in procedural and protocol changes for the Cleveland Division of Police.
 Conducted research to ascertain nationwide law enforcement best practices for handling missing persons and
sex crimes.
 Wrote reports and policy on the behalf of the City of Cleveland Public Safety Director and Assistant Public
Safety Director(s).
EDUCATION
Master of Science in Public Safety Leadership with Minor in Emergency Management
Capella University, Minneapolis, MN, 2012
Bachelor of Science in Business Management, Magna cum Laude
Indiana Wesleyan University, Marion, IN, 2008
Emergency Medical Technician-Paramedic