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Reaching the On-the-Go Patient With
Mobile Advertising
Agenda


    •   Mobile Has Arrived
    •   The Value of Mobile Advertising
    •   Mobile Advertising Case Studies
    •   AT&T Mobile Display and YP.com
    •   Other Mobile Marketing




                                          2
Mobile Has Arrived


  Besides our
 wallet and our
  car keys, it’s
    the one
   device we
  never leave
 home without




                     3
Mobile Has Arrived
Technology paves the way…
• There are 5.3 billion mobile
  subscribers (that's 77 percent of the
  world population). 1
• Mobile marketing budgets to rise
  124% from 2010 to 2011, roughly 4%
  of overall marketing budgets2
• Revising its estimates upward for 2011
  and onward, eMarketer projects that
  mobile ad spend for 2011 will total
  $1.23 billion. The figure represents a
  65% increase over 2010.



        1.   Mobilhinking, July 2011
        2.   E-Marketer, October, 2011     4
Mobile Has Arrived
Mobile Ad Spending Projection




          eMarketer, October 2011
                                    5
Mobile Has Arrived
Smartphone Penetration by Age Group




       Nielsen Research, Nov 2011
                                      6
Mobile Has Arrived
Most Mobile Initiatives are Customer Focused




                              Base: 58 global eBusiness managers who have a mobile strategy in place

       Forrester Research, Mobile Channel Strategy, June 2011



                                                                                                       7
Mobile Has Arrived
Mobile for Healthcare to Triple…




      Source: E-Marketer, January 2011
                                         8
Mobile Has Arrived
Smartphones Pave the Way to Mobile Health




       1.   research2guidance, Dec, 2010
                                            9
Mobile Has Arrived
Mobile Apps for Healthcare
Professionals
Memorial Hermann Healthcare
System
An iPhone and state-of-the-art medical app
like AirStrip OB lets Memorial Hermann’s
physicians keep a finger on patients’ pulses
even when they can’t be at their bedsides.



Doylestown Hospital
An app lets doctors get access to patients’
vital stats, medical reference applications,
and breaking health alerts to provide
collaborative and efficient patient care.




 10
Mobile Has Arrived
Mobile Apps for Healthcare
Consumers
Baltimore’s Harbor Hospital is using
location-based mobile technology in its new
mobile communication initiative.
A landing page allows mobile users to
quickly find Harbor Hospital and get
directions from their mobile location.

AskMyOBGYN is a consumer app that
allows women to ask an OBGYN
questions about their health.

Welldoc produces an app that lets
diabetic patients manage their diabetes.



11
Mobile Has Arrived
What are Mobile Banner Ads?
       Graphical mobile Internet ads that when “tapped”
              will take you to the client’s website.




12
VALUE OF MOBILE ADVERTISING




                              13
Value of Mobile Advertising

          Why Mobile Display
            Advertising?
  • Increase traffic to your hospital or
    foundation website
  • Launch new healthcare service lines or
    building additions
  • Announce new physicians to the staff
  • Increase recognition of your healthcare
    brand
  • Announce periodic promotions such as
    health fairs
  • Reach out-of-town visitors looking for
    healthcare



                                              14
Value of Mobile Advertising

                  •   Print media with 2D Codes
                  •   Mobile media with click-thru (display, video, etc)
                  •   Mobile media with GPS triggered offer

                  •   SMS Alerts
                  •   Mobile Website
                  •   Mobile Media


                  •   2D Codes
                  •   Mobile Website
                  •   IVR/Click-2-Call



                  •   Mobile Commerce



                  •   SMS Alerts
                  •   Downloads
                  •   Applications


                                                                           15
Value of Mobile Advertising

       Projected U.S. Mobile Advertising Revenue By Type (Billions)


$2.5                                                  2014 Total Market: $4 Billion
                                                                   Search:
                                                                    73%
$2.0


$1.5
         2008 Total Market: $160 Million
$1.0
           SMS:                                                                Display:
           63%                                                                   18%
$0.5                     Search:                       SMS:
                                           Display:
                          24%                           9%
                                             13%
$0.0

              Mobile Ad Spending up Nearly 80% in 2010 to $790 Million



              Source: Kelsey Group, June 2011                                             16
Value of Mobile Advertising
Mobile Drives Advertising Effectiveness




          eMarketer, October 2011
                                          17
Value of Mobile Advertising
Smartphones are shopping companions. Smartphones users….




           Browse                                          Search      Act
        81% browse                                         77%      74% make a
                                                       use search
        the internet                                                 purchase
                                                        websites




        Google Study: The Mobile Movement: Understanding
        Smartphone Users, April, 2011                                            18
MOBILE ADVERTISING CASE STUDIES




                                  19
Mobile Advertising Case Studies




1 million impressions
144% increase in bookings




                                  20
Mobile Advertising Case Studies




                                  21
Mobile Advertising Case Studies




Tens-of-thousands of opts-ins
for 31 locations in 14 months




                                  22
Mobile Advertising Case Studies




                                  23
Mobile Advertising Case Studies




 • 30%-35% higher response
 • 5-10% lower cost per click




                                  24
Mobile Advertising Case Studies




 Most successful SMS donation
 program ever recorded




                                  25
Mobile Advertising Case Studies




• Double redemption rates
• 60% reduction in cost




                                  26
Mobile Advertising Case Studies




 • Data on 98,000 toilets
   worldwide
 • Ranked 8th in the “travel”
   section in August 2009
 • Featured in mainstream TV
   shows


                                  27
AT&T MOBILE DISPLAY AND YPMOBILE




                                   28
YP.com Mobile - Access made easy

      Through the web           From the YPmobile app
   All web-enabled phones     Free app preloaded on most
    can access YPmobile on      AT&T devices, or requires
    the mobile web through      download for other network
                                devices
    their browser: m.yp.com
    or yp.com                  Pre-loaded or downloaded
                                on over 40M devices




                                                             29
Mobile Products
    Mobile Premier Listing
            (MPL)            Mobile Display




                                              30
YPmobile Premier Listing
                                                                               • Limited Inventory Ad Unit
                                                                               • Unique pre-determined placement on YPmobile.
                                                                                 Appears ABOVE organic search results
                                                                                  • Advertiser placed in 1 of 3 rotations. Up to 2 Mobile Premier
                                                                                    Listings and one PPC will be rotated in the sponsored slot in equal
                                                                                    proportion.

                                                                               • Click on Listing directs to MIP
                                                                               • Additional value:
                                                                                     May appear on MIPS of free listings on YPmobile
                                                                                     Receives additional priority in mobile distribution

                                                                               • Guidelines
                                                                                     Sold in all geographies
                                                                                     Only 2 available per Cat/Geo combo
                                                                                     12 month subscription only
                                                                                     Advertiser limited to 1 per Cat/MZ per listing

“Apple, the Apple logo, iPhone, and iPod touch are trademarks of Apple Inc.,
                registered in the U.S. and other countries.”.




                                                                                                                                                    31
Mobile Display

    Mobile Banner Ads             Banner Ads
      on ATT Portals:          on YP.com mobile
    ATT.net/MEdia Net




      20.7 M Unique visitors       1.7M Unique visitors
          1 Ad per page         15M avg monthly impressions
                                                              32
ATT.net/MEdia Net

                    •   ATT.net/MEdia Net is the web
                        browser for all AT&T web enabled
                        mobile phones (excludes iPhone)
                         #1 carrier mobile web portal - 1/3 of
                          all mobile users
                         170 million monthly mobile
                          impressions
                         20 million unique monthly visitors
                         40 content partners – The Weather
                          Channel, CNN, MLB, and more




                                                                  33
ATT.net/MEdia Net
                    •   Top-of-page display ads on
                        ATT.net/MEdia Net
                         Placement on Home Page and select
                          categories:
                            - Homepage   - Entertainment
                            - News       - Finance
                            - Sports     - Weather/Travel

                         Geo-Targeting: nationwide, metro, Zip-
                          codes and verticals
                         Demographic and contextual targeting
                         4 banner sizes to fit most phones
                         Monthly reporting showing impressions
                          & click through rate
                         Static graphic with actionable content

                                                                   34
ATT.net/MEdia Net
Hyper-Targeted Display                    • Age
                                          • Gender
                                          • Occupation
 AT&T’s exclusive data




                         demographics
                                          • Children in HH
 from our subscriber
                                          • Spoken Language
 customer base enables
                                          • Homeowner/Renter
 hyper-targeting
                                          • Credit Card Holder
                                          • Ethnicity
                                          • Marital Status
                                          • HH Income

                                          • Content Page (shopping,
                                            music, healthcare, etc)
                         mobile context
                                          • Phone Type (make and
                                            model)
                                          • Day-parting
                                          • Geo-targeting
                                          • Mobile Use/Purchases
                                          • Expiring Contract


                                                                      35
YP.com Mobile
An extension of YP.com
    Top 100 mobile web site with over
     2 million monthly unique visitors
    Pre-loaded on over 40 million AT&T
     phones
    18 million local listings, 1.5 million
     consumer deals/coupons, and 9
     million consumer reviews
    2 million unique visitors, 8 million
     searches
    125% year-over-year growth (2010)




                                              36
YP.com Mobile
YP.com on various devices




          2 million unique visitors




                                      37
YP.com Mobile




                38
YP.com Mobile
YP.com Mobile Extensive Distribution Network
Both large and small publishers are on the YPmobile Network




                                Smaller publishers, like above distribute platform
                                specific listings

                                                                                     39
YP.com Mobile




                40
OTHER MOBILE MARKETING




                         41
Other Mobile Marketing
SMS texting
Advertisers send marketing messages (coupons and sales offers) directly into
the hands of consumers via text messages.




                                                                               42
Other Mobile Marketing
SMS texting – Who Texts?
Age Group                                                     Average Number of Monthly                               Average Number of Monthly Text
                                                                        Calls*                                                  Messages*
All Subscribers                                                                    204                                                        357

Ages 12 & Under                                                                    137                                                        428

Ages 13 – 17                                                                       231                                                       1,742

Ages 18 – 24                                                                       265                                                        790

Ages 25 - 34                                                                       239                                                        331

Ages 35 – 44                                                                       223                                                        236

Ages 45 – 54                                                                       193                                                        128

Ages 55 – 64                                                                       145                                                         38

Ages 65+                                                                            99                                                         14

                                                                Prime Healthcare Patients

Nielsen tracks billing activity through an opt-in panel of more than 50,000 personally liable, postpaid U.S. mobile lines across the top four carries: AT&T, Spring Nextel,
T-Mobile and Verizon Wireless

                                                                                                                                * Note: Data includes U.S. wireless subscribers only.
                                                                                                                                Source: The Nielsen Company (January 1, 2008 to June 30, 2008
                                                                                                                                                                                       43
Other Mobile Marketing
Mobile Enhanced SEM
Have you made mobile enhancements to your
SEM program?
    Search terms are shorter
    Majority of searches are local




                                            44
Who We Are




       More than 100 years of lead generation
       experience coupled with the power of AT&T




                                                   45
Who We Are




             46
Follow-up or Questions
Allan Beam
Account Director, Healthcare
937-297-2613
Allan.Beam@berrynetwork.com




                               47

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Webinar: Mobile Advertising for Hospitals

  • 1. Reaching the On-the-Go Patient With Mobile Advertising
  • 2. Agenda • Mobile Has Arrived • The Value of Mobile Advertising • Mobile Advertising Case Studies • AT&T Mobile Display and YP.com • Other Mobile Marketing 2
  • 3. Mobile Has Arrived Besides our wallet and our car keys, it’s the one device we never leave home without 3
  • 4. Mobile Has Arrived Technology paves the way… • There are 5.3 billion mobile subscribers (that's 77 percent of the world population). 1 • Mobile marketing budgets to rise 124% from 2010 to 2011, roughly 4% of overall marketing budgets2 • Revising its estimates upward for 2011 and onward, eMarketer projects that mobile ad spend for 2011 will total $1.23 billion. The figure represents a 65% increase over 2010. 1. Mobilhinking, July 2011 2. E-Marketer, October, 2011 4
  • 5. Mobile Has Arrived Mobile Ad Spending Projection eMarketer, October 2011 5
  • 6. Mobile Has Arrived Smartphone Penetration by Age Group Nielsen Research, Nov 2011 6
  • 7. Mobile Has Arrived Most Mobile Initiatives are Customer Focused Base: 58 global eBusiness managers who have a mobile strategy in place Forrester Research, Mobile Channel Strategy, June 2011 7
  • 8. Mobile Has Arrived Mobile for Healthcare to Triple… Source: E-Marketer, January 2011 8
  • 9. Mobile Has Arrived Smartphones Pave the Way to Mobile Health 1. research2guidance, Dec, 2010 9
  • 10. Mobile Has Arrived Mobile Apps for Healthcare Professionals Memorial Hermann Healthcare System An iPhone and state-of-the-art medical app like AirStrip OB lets Memorial Hermann’s physicians keep a finger on patients’ pulses even when they can’t be at their bedsides. Doylestown Hospital An app lets doctors get access to patients’ vital stats, medical reference applications, and breaking health alerts to provide collaborative and efficient patient care. 10
  • 11. Mobile Has Arrived Mobile Apps for Healthcare Consumers Baltimore’s Harbor Hospital is using location-based mobile technology in its new mobile communication initiative. A landing page allows mobile users to quickly find Harbor Hospital and get directions from their mobile location. AskMyOBGYN is a consumer app that allows women to ask an OBGYN questions about their health. Welldoc produces an app that lets diabetic patients manage their diabetes. 11
  • 12. Mobile Has Arrived What are Mobile Banner Ads? Graphical mobile Internet ads that when “tapped” will take you to the client’s website. 12
  • 13. VALUE OF MOBILE ADVERTISING 13
  • 14. Value of Mobile Advertising Why Mobile Display Advertising? • Increase traffic to your hospital or foundation website • Launch new healthcare service lines or building additions • Announce new physicians to the staff • Increase recognition of your healthcare brand • Announce periodic promotions such as health fairs • Reach out-of-town visitors looking for healthcare 14
  • 15. Value of Mobile Advertising • Print media with 2D Codes • Mobile media with click-thru (display, video, etc) • Mobile media with GPS triggered offer • SMS Alerts • Mobile Website • Mobile Media • 2D Codes • Mobile Website • IVR/Click-2-Call • Mobile Commerce • SMS Alerts • Downloads • Applications 15
  • 16. Value of Mobile Advertising Projected U.S. Mobile Advertising Revenue By Type (Billions) $2.5 2014 Total Market: $4 Billion Search: 73% $2.0 $1.5 2008 Total Market: $160 Million $1.0 SMS: Display: 63% 18% $0.5 Search: SMS: Display: 24% 9% 13% $0.0 Mobile Ad Spending up Nearly 80% in 2010 to $790 Million Source: Kelsey Group, June 2011 16
  • 17. Value of Mobile Advertising Mobile Drives Advertising Effectiveness eMarketer, October 2011 17
  • 18. Value of Mobile Advertising Smartphones are shopping companions. Smartphones users…. Browse Search Act 81% browse 77% 74% make a use search the internet purchase websites Google Study: The Mobile Movement: Understanding Smartphone Users, April, 2011 18
  • 20. Mobile Advertising Case Studies 1 million impressions 144% increase in bookings 20
  • 22. Mobile Advertising Case Studies Tens-of-thousands of opts-ins for 31 locations in 14 months 22
  • 24. Mobile Advertising Case Studies • 30%-35% higher response • 5-10% lower cost per click 24
  • 25. Mobile Advertising Case Studies Most successful SMS donation program ever recorded 25
  • 26. Mobile Advertising Case Studies • Double redemption rates • 60% reduction in cost 26
  • 27. Mobile Advertising Case Studies • Data on 98,000 toilets worldwide • Ranked 8th in the “travel” section in August 2009 • Featured in mainstream TV shows 27
  • 28. AT&T MOBILE DISPLAY AND YPMOBILE 28
  • 29. YP.com Mobile - Access made easy Through the web From the YPmobile app  All web-enabled phones  Free app preloaded on most can access YPmobile on AT&T devices, or requires the mobile web through download for other network devices their browser: m.yp.com or yp.com  Pre-loaded or downloaded on over 40M devices 29
  • 30. Mobile Products Mobile Premier Listing (MPL) Mobile Display 30
  • 31. YPmobile Premier Listing • Limited Inventory Ad Unit • Unique pre-determined placement on YPmobile. Appears ABOVE organic search results • Advertiser placed in 1 of 3 rotations. Up to 2 Mobile Premier Listings and one PPC will be rotated in the sponsored slot in equal proportion. • Click on Listing directs to MIP • Additional value:  May appear on MIPS of free listings on YPmobile  Receives additional priority in mobile distribution • Guidelines  Sold in all geographies  Only 2 available per Cat/Geo combo  12 month subscription only  Advertiser limited to 1 per Cat/MZ per listing “Apple, the Apple logo, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.”. 31
  • 32. Mobile Display Mobile Banner Ads Banner Ads on ATT Portals: on YP.com mobile ATT.net/MEdia Net 20.7 M Unique visitors 1.7M Unique visitors 1 Ad per page 15M avg monthly impressions 32
  • 33. ATT.net/MEdia Net • ATT.net/MEdia Net is the web browser for all AT&T web enabled mobile phones (excludes iPhone)  #1 carrier mobile web portal - 1/3 of all mobile users  170 million monthly mobile impressions  20 million unique monthly visitors  40 content partners – The Weather Channel, CNN, MLB, and more 33
  • 34. ATT.net/MEdia Net • Top-of-page display ads on ATT.net/MEdia Net  Placement on Home Page and select categories: - Homepage - Entertainment - News - Finance - Sports - Weather/Travel  Geo-Targeting: nationwide, metro, Zip- codes and verticals  Demographic and contextual targeting  4 banner sizes to fit most phones  Monthly reporting showing impressions & click through rate  Static graphic with actionable content 34
  • 35. ATT.net/MEdia Net Hyper-Targeted Display • Age • Gender • Occupation AT&T’s exclusive data demographics • Children in HH from our subscriber • Spoken Language customer base enables • Homeowner/Renter hyper-targeting • Credit Card Holder • Ethnicity • Marital Status • HH Income • Content Page (shopping, music, healthcare, etc) mobile context • Phone Type (make and model) • Day-parting • Geo-targeting • Mobile Use/Purchases • Expiring Contract 35
  • 36. YP.com Mobile An extension of YP.com  Top 100 mobile web site with over 2 million monthly unique visitors  Pre-loaded on over 40 million AT&T phones  18 million local listings, 1.5 million consumer deals/coupons, and 9 million consumer reviews  2 million unique visitors, 8 million searches  125% year-over-year growth (2010) 36
  • 37. YP.com Mobile YP.com on various devices 2 million unique visitors 37
  • 39. YP.com Mobile YP.com Mobile Extensive Distribution Network Both large and small publishers are on the YPmobile Network Smaller publishers, like above distribute platform specific listings 39
  • 42. Other Mobile Marketing SMS texting Advertisers send marketing messages (coupons and sales offers) directly into the hands of consumers via text messages. 42
  • 43. Other Mobile Marketing SMS texting – Who Texts? Age Group Average Number of Monthly Average Number of Monthly Text Calls* Messages* All Subscribers 204 357 Ages 12 & Under 137 428 Ages 13 – 17 231 1,742 Ages 18 – 24 265 790 Ages 25 - 34 239 331 Ages 35 – 44 223 236 Ages 45 – 54 193 128 Ages 55 – 64 145 38 Ages 65+ 99 14 Prime Healthcare Patients Nielsen tracks billing activity through an opt-in panel of more than 50,000 personally liable, postpaid U.S. mobile lines across the top four carries: AT&T, Spring Nextel, T-Mobile and Verizon Wireless * Note: Data includes U.S. wireless subscribers only. Source: The Nielsen Company (January 1, 2008 to June 30, 2008 43
  • 44. Other Mobile Marketing Mobile Enhanced SEM Have you made mobile enhancements to your SEM program?  Search terms are shorter  Majority of searches are local 44
  • 45. Who We Are More than 100 years of lead generation experience coupled with the power of AT&T 45
  • 47. Follow-up or Questions Allan Beam Account Director, Healthcare 937-297-2613 Allan.Beam@berrynetwork.com 47