Pebble: Telemetry for continuous product improvement

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Martijn Thé

Slide from the presentation on Thingscon Amsterdam (Dec 2015)

Technologie

TELEMETRY FOR CONTINUOUS PRODUCT IMPROVEMENT
OR, OUR JOURNEY TOWARDS COLLECTING INSIGHTS FROM PRODUCTS IN THE FIELD
MARTIJN THÉ
SOFTWARE ENGINEER / BLUETOOTH LEAD @ PEBBLE.COM

Wikipedia:
“Telemetry is an automated communications
process by which measurements are made
and other data collected at remote or
inaccessible points and transmitted to receiving
equipment for monitoring.”

WHY TELEMETRY?
KEY TO CONTINUOUS PRODUCT IMPROVEMENT

Mobile
App
Pebble
Flash
Logs
fetched
when user
creates
support
request Support Request
Email
support@…

Mobile
App
Pebble
Flash
Logs
fetched
when user
creates
support
request
Support Request
Email
support@…
RAM
“Debug Stats”:
– notiﬁcation count
– awake secs count
– sleep secs count
– stop secs count
…

Mobile
App
Pebble
Flash
Core Dump
Support Request
Email
support@…
RAM
Logs
upon crash:
store all of
RAM to ﬂash

Cloud
Data
Warehouse
Relational
Database
Table
Mobile
App
Pebble
Flash
Analytics
Storage
RAM
sent
opportunisti-
cally, only
when user
consent is
given
Analytics
Storage
Analytics
Counters
(reset &
stored
hourly)
sent
opportunisti-
cally, only
when user
consent is
given

INSPIRE
SET GOALS
DEVELOP
MEASURE
EVALUATE
…REPEAT…

Median'Bu*on'Clicks/Launch'
Sustained'Usage'Index'
0'
0.1'
0.2'
0.3'
0.4'
0.5'
0.6'
0.7'
0.8'
0.9'
0' 5' 10' 15' 20' 25'
Median'Bu*on'Clicks/Launch'
Sustained'Usage'Index'
0'
0.1'
0.2'
0.3'
0.4'
0.5'
0.6'
0.7'
0.8'
0.9'
0' 5' 10' 15' 20' 25'
Median'Bu*on'Clicks/Launch'
Sustained'Usage'Index'
0'
0.1'
0.2'
0.3'
0.4'
0.5'
0.6'
0.7'
0.8'
0.9'
0' 5' 10' 15' 20' 25'
SHARING ANALYTICS INSIGHTS
WITH PEBBLE APP DEVELOPERS
0"
0.5"
1"
1.5"
2"
2.5"
6/29/15"
7/6/15"
7/13/15"
7/20/15"
7/27/15"
8/3/15"
8/10/15"
8/17/15"
8/24/15"
8/31/15"
9/7/15"
9/14/15"
9/21/15"
Usage&Rate&
App w/o pin
App w/ pin
Start incorporating Timeline pins
0"
0.5"
1"
1.5"
2"
2.5"
6/29/15"
7/6/15"
7/13/15"
7/20/15"
7/27/15"
8/3/15"
8/10/15"
8/17/15"
8/24/15"
8/31/15"
9/7/15"
9/14/15"
9/21/15"
Usage&Rate&
0"
0.5"
1"
1.5"
2"
2.5"
6/29/15"
7/6/15"
7/13/15"
7/20/15"
7/27/15"
8/3/15"
8/10/15"
8/17/15"
8/24/15"
8/31/15"
9/7/15"
9/14/15"
9/21/15"
Usage&Rate&
0"
0.5"
1"
1.5"
2"
2.5"
6/29/15"
7/6/15"
7/13/15"
7/20/15"
7/27/15"
8/3/15"
8/10/15"
8/17/15"
8/24/15"
8/31/15"
9/7/15"
9/14/15"
9/21/15"
Usage&Rate&
0"
0.5"
1"
1.5"
2"
2.5"
6/29/15"
7/6/15"
7/13/15"
7/20/15"
7/27/15"
8/3/15"
8/10/15"
8/17/15"
8/24/15"
8/31/15"
9/7/15"
9/14/15"
9/21/15"
Usage&Rate&
0"
0.5"
1"
1.5"
2"
2.5"
6/29/15"
7/6/15"
7/13/15"
7/20/15"
7/27/15"
8/3/15"
8/10/15"
8/17/15"
8/24/15"
8/31/15"
9/7/15"
9/14/15"
9/21/15"
Usage&Rate&

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Pebble: Telemetry for continuous product improvement

1. TELEMETRY FOR CONTINUOUS PRODUCT IMPROVEMENT OR, OUR JOURNEY TOWARDS COLLECTING INSIGHTS FROM PRODUCTS IN THE FIELD MARTIJN THÉ SOFTWARE ENGINEER / BLUETOOTH LEAD @ PEBBLE.COM

2. QUIZ TIME!

5. why it no work?

6. ABOUT ME martĳn@getpebble.com

7. PEBBLE STORY 2008 2012 2009

8. PEBBLE STORY 2015

9. PEBBLE STORY 2015

10.

11. TELEMETRY

12. Wikipedia: “Telemetry is an automated communications process by which measurements are made and other data collected at remote or inaccessible points and transmitted to receiving equipment for monitoring.”

13. WHY TELEMETRY? KEY TO CONTINUOUS PRODUCT IMPROVEMENT

14.

15. Mobile App Pebble Flash Logs fetched when user creates support request Support Request Email support@…

16. Mobile App Pebble Flash Logs fetched when user creates support request Support Request Email support@… RAM “Debug Stats”: – notiﬁcation count – awake secs count – sleep secs count – stop secs count …

17.

18. Mobile App Pebble Flash Core Dump Support Request Email support@… RAM Logs upon crash: store all of RAM to ﬂash

19.

20.

21.

22.

23. Cloud Data Warehouse Relational Database Table Mobile App Pebble Flash Analytics Storage RAM sent opportunisti- cally, only when user consent is given Analytics Storage Analytics Counters (reset & stored hourly) sent opportunisti- cally, only when user consent is given

24.

25. INSPIRE SET GOALS DEVELOP MEASURE EVALUATE …REPEAT…

26. Median'Bu*on'Clicks/Launch' Sustained'Usage'Index' 0' 0.1' 0.2' 0.3' 0.4' 0.5' 0.6' 0.7' 0.8' 0.9' 0' 5' 10' 15' 20' 25' Median'Bu*on'Clicks/Launch' Sustained'Usage'Index' 0' 0.1' 0.2' 0.3' 0.4' 0.5' 0.6' 0.7' 0.8' 0.9' 0' 5' 10' 15' 20' 25' Median'Bu*on'Clicks/Launch' Sustained'Usage'Index' 0' 0.1' 0.2' 0.3' 0.4' 0.5' 0.6' 0.7' 0.8' 0.9' 0' 5' 10' 15' 20' 25' SHARING ANALYTICS INSIGHTS WITH PEBBLE APP DEVELOPERS 0" 0.5" 1" 1.5" 2" 2.5" 6/29/15" 7/6/15" 7/13/15" 7/20/15" 7/27/15" 8/3/15" 8/10/15" 8/17/15" 8/24/15" 8/31/15" 9/7/15" 9/14/15" 9/21/15" Usage&Rate& App w/o pin App w/ pin Start incorporating Timeline pins 0" 0.5" 1" 1.5" 2" 2.5" 6/29/15" 7/6/15" 7/13/15" 7/20/15" 7/27/15" 8/3/15" 8/10/15" 8/17/15" 8/24/15" 8/31/15" 9/7/15" 9/14/15" 9/21/15" Usage&Rate& 0" 0.5" 1" 1.5" 2" 2.5" 6/29/15" 7/6/15" 7/13/15" 7/20/15" 7/27/15" 8/3/15" 8/10/15" 8/17/15" 8/24/15" 8/31/15" 9/7/15" 9/14/15" 9/21/15" Usage&Rate& 0" 0.5" 1" 1.5" 2" 2.5" 6/29/15" 7/6/15" 7/13/15" 7/20/15" 7/27/15" 8/3/15" 8/10/15" 8/17/15" 8/24/15" 8/31/15" 9/7/15" 9/14/15" 9/21/15" Usage&Rate& 0" 0.5" 1" 1.5" 2" 2.5" 6/29/15" 7/6/15" 7/13/15" 7/20/15" 7/27/15" 8/3/15" 8/10/15" 8/17/15" 8/24/15" 8/31/15" 9/7/15" 9/14/15" 9/21/15" Usage&Rate& 0" 0.5" 1" 1.5" 2" 2.5" 6/29/15" 7/6/15" 7/13/15" 7/20/15" 7/27/15" 8/3/15" 8/10/15" 8/17/15" 8/24/15" 8/31/15" 9/7/15" 9/14/15" 9/21/15" Usage&Rate&

27. TELEMETRY LOGGING CORE DUMPS ANALYTICS

28. QUESTIONS?

Pebble: Telemetry for continuous product improvement

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