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Unicorns
                              +Abraham Williams




Wednesday, October 5, 2011
What is a Unicorn?




Wednesday, October 5, 2011
What is a Unicorn?
                    •        Developers




Wednesday, October 5, 2011
What is a Unicorn?
                    •        Developers

                    •        Fanboys




Wednesday, October 5, 2011
What is a Unicorn?
                    •        Developers

                    •        Fanboys

                    •        Early adopters




Wednesday, October 5, 2011
What is a Unicorn?
                    •        Developers

                    •        Fanboys

                    •        Early adopters

                    •        Hackers




Wednesday, October 5, 2011
What is a Unicorn?
                    •        Developers

                    •        Fanboys

                    •        Early adopters

                    •        Hackers

                    •        Community members




Wednesday, October 5, 2011
What is a Unicorn?
                    •        Developers

                    •        Fanboys

                    •        Early adopters

                    •        Hackers

                    •        Community members

                    •        Friends



Wednesday, October 5, 2011
What is a Unicorn?
                    •        Developers

                    •        Fanboys

                    •        Early adopters

                    •        Hackers

                    •        Community members

                    •        Friends



Wednesday, October 5, 2011
Why you need Unicorns




Wednesday, October 5, 2011
Why you need Unicorns

                    •        Community support




Wednesday, October 5, 2011
Why you need Unicorns

                    •        Community support

                    •        Institutional memory




Wednesday, October 5, 2011
Why you need Unicorns

                    •        Community support

                    •        Institutional memory

                    •        Beta testers




Wednesday, October 5, 2011
Why you need Unicorns

                    •        Community support

                    •        Institutional memory

                    •        Beta testers

                    •        Future employees




Wednesday, October 5, 2011
Why you need Unicorns

                    •        Community support

                    •        Institutional memory

                    •        Beta testers

                    •        Future employees

                    •        Passion




Wednesday, October 5, 2011
People don’t scale




Wednesday, October 5, 2011
People don’t scale

                    • Support cost




Wednesday, October 5, 2011
People don’t scale

                    • Support cost
                    • Divergent views



Wednesday, October 5, 2011
People don’t scale

                    • Support cost
                    • Divergent views
                    • Development time


Wednesday, October 5, 2011
Unicorn Metrics
                                          Bob   Steve

                                    100

                                     75

                                     50

                                     25

                                      0




Wednesday, October 5, 2011
Unicorn Metrics
                                                        Bob   Steve
                    •        Support engagement
                                                  100

                                                   75

                                                   50

                                                   25

                                                    0




Wednesday, October 5, 2011
Unicorn Metrics
                                                        Bob   Steve
                    •        Support engagement
                                                  100

                    •        Issue reports
                                                   75

                                                   50

                                                   25

                                                    0




Wednesday, October 5, 2011
Unicorn Metrics
                                                           Bob   Steve
                    •        Support engagement
                                                     100

                    •        Issue reports
                                                      75

                    •        Discussion engagement    50

                                                      25

                                                       0




Wednesday, October 5, 2011
Unicorn Metrics
                                                           Bob   Steve
                    •        Support engagement
                                                     100

                    •        Issue reports
                                                      75

                    •        Discussion engagement    50

                    •        Realtime chat            25

                                                       0




Wednesday, October 5, 2011
Unicorn Metrics
                                                           Bob   Steve
                    •        Support engagement
                                                     100

                    •        Issue reports
                                                      75

                    •        Discussion engagement    50

                    •        Realtime chat            25

                    •        Open source code          0




Wednesday, October 5, 2011
Empower your Unicorns




Wednesday, October 5, 2011
Empower your Unicorns

                    •        Forum moderators




Wednesday, October 5, 2011
Empower your Unicorns

                    •        Forum moderators

                    •        Write blog posts




Wednesday, October 5, 2011
Empower your Unicorns

                    •        Forum moderators

                    •        Write blog posts

                    •        Early look at features




Wednesday, October 5, 2011
Empower your Unicorns

                    •        Forum moderators

                    •        Write blog posts

                    •        Early look at features

                    •        Presents




Wednesday, October 5, 2011
Iterate your Unicorns




Wednesday, October 5, 2011
Iterate your Unicorns

                    •        Iterate your product




Wednesday, October 5, 2011
Iterate your Unicorns

                    •        Iterate your product

                    •        Iterate your API




Wednesday, October 5, 2011
Iterate your Unicorns

                    •        Iterate your product

                    •        Iterate your API

                    •        Iterate your community




Wednesday, October 5, 2011
+Abraham Williams
             @abraham
          http://abrah.am
           the@abrah.am




Wednesday, October 5, 2011

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Business of APIs Conference 2011 - Unicorns

  • 1. Unicorns +Abraham Williams Wednesday, October 5, 2011
  • 2. What is a Unicorn? Wednesday, October 5, 2011
  • 3. What is a Unicorn? • Developers Wednesday, October 5, 2011
  • 4. What is a Unicorn? • Developers • Fanboys Wednesday, October 5, 2011
  • 5. What is a Unicorn? • Developers • Fanboys • Early adopters Wednesday, October 5, 2011
  • 6. What is a Unicorn? • Developers • Fanboys • Early adopters • Hackers Wednesday, October 5, 2011
  • 7. What is a Unicorn? • Developers • Fanboys • Early adopters • Hackers • Community members Wednesday, October 5, 2011
  • 8. What is a Unicorn? • Developers • Fanboys • Early adopters • Hackers • Community members • Friends Wednesday, October 5, 2011
  • 9. What is a Unicorn? • Developers • Fanboys • Early adopters • Hackers • Community members • Friends Wednesday, October 5, 2011
  • 10. Why you need Unicorns Wednesday, October 5, 2011
  • 11. Why you need Unicorns • Community support Wednesday, October 5, 2011
  • 12. Why you need Unicorns • Community support • Institutional memory Wednesday, October 5, 2011
  • 13. Why you need Unicorns • Community support • Institutional memory • Beta testers Wednesday, October 5, 2011
  • 14. Why you need Unicorns • Community support • Institutional memory • Beta testers • Future employees Wednesday, October 5, 2011
  • 15. Why you need Unicorns • Community support • Institutional memory • Beta testers • Future employees • Passion Wednesday, October 5, 2011
  • 17. People don’t scale • Support cost Wednesday, October 5, 2011
  • 18. People don’t scale • Support cost • Divergent views Wednesday, October 5, 2011
  • 19. People don’t scale • Support cost • Divergent views • Development time Wednesday, October 5, 2011
  • 20. Unicorn Metrics Bob Steve 100 75 50 25 0 Wednesday, October 5, 2011
  • 21. Unicorn Metrics Bob Steve • Support engagement 100 75 50 25 0 Wednesday, October 5, 2011
  • 22. Unicorn Metrics Bob Steve • Support engagement 100 • Issue reports 75 50 25 0 Wednesday, October 5, 2011
  • 23. Unicorn Metrics Bob Steve • Support engagement 100 • Issue reports 75 • Discussion engagement 50 25 0 Wednesday, October 5, 2011
  • 24. Unicorn Metrics Bob Steve • Support engagement 100 • Issue reports 75 • Discussion engagement 50 • Realtime chat 25 0 Wednesday, October 5, 2011
  • 25. Unicorn Metrics Bob Steve • Support engagement 100 • Issue reports 75 • Discussion engagement 50 • Realtime chat 25 • Open source code 0 Wednesday, October 5, 2011
  • 27. Empower your Unicorns • Forum moderators Wednesday, October 5, 2011
  • 28. Empower your Unicorns • Forum moderators • Write blog posts Wednesday, October 5, 2011
  • 29. Empower your Unicorns • Forum moderators • Write blog posts • Early look at features Wednesday, October 5, 2011
  • 30. Empower your Unicorns • Forum moderators • Write blog posts • Early look at features • Presents Wednesday, October 5, 2011
  • 32. Iterate your Unicorns • Iterate your product Wednesday, October 5, 2011
  • 33. Iterate your Unicorns • Iterate your product • Iterate your API Wednesday, October 5, 2011
  • 34. Iterate your Unicorns • Iterate your product • Iterate your API • Iterate your community Wednesday, October 5, 2011
  • 35. +Abraham Williams @abraham http://abrah.am the@abrah.am Wednesday, October 5, 2011