1. Dear Valued Analyst,
On behalf of the entire IBM BPM team, I'd like to welcome you to Impact 2011. This year’s
conference is breaking all attendance records. Here is some news that we are very excited about:
• Over 8,000 registrations (30% YtY increase)
• Over 1,450 unique companies from more than 50 countries worldwide
• Over 660 sessions with 1,200 speakers - including over 120 sessions on BPM
• 85% of sessions include client insights
We look forward to interacting with you this week and to working with you in the future to further
educate you on many of the new capabilities from IBM. On the back of this document, we are thrilled
to share with you some of the customers who are participating at Impact this year.
With over 50 BPM customers who will be speaking at sessions throughout the different tracks - our
audience is sure to walk away with some great insights into achieving process excellence and better
business outcomes. I encourage you to attend some of these sessions to learn more about how IBM’s
BPM offerings are helping our customers - around the world and across a variety of different
industries.
We hope you enjoy the largest BPM event on the planet - this is going to be the best one yet!
Phil Gilbert
Vice President, Business Process Management
IBM Software Group

2. BPM Customer Speakers
at Impact 2011
Technology Program: BPM Track Technology Program: Industry Track
 MOBITEL TELECOMMUNICATION SERVICES  APG
 LINCOLN TRUST COMPANY  COMMONWEALTH BANK OF AUSTRALIA
 CLAYTON HOMES *  FINANCIERA INDEPENDENCIA
 ODYSSEY LOGISTICS & TECHNOLOGY CORP  ZUNO BANK
 VERSICHERUNGSKAMMER BAYERN (VKB)  TEXAS EDUCATION AGENCY
 TEXAS EDUCATION AGENCY  CENTRELINK
 HORIZON HEALTHCARE *  U.S. AIR FORCE
 RBS CITIZENS N.A *  AMERICAN WELL
 UNIVERSITY HOSPITAL BIRMINGHAM *  ALERE LLC
 SCHAHIN  APRIA HEALTHCARE
 WELLS FARGO *  FORD MOTOR COMPANY
 STUBHUB  HUK COBURG
 GENERALI DEUTSCHLAND GROUP
 NORTHWESTERN MUTUAL
Forbes Business Leadership Forum  RELIANCE LIFE
 AXA
 BANCO ESPIRITO SANTO
 VIATOR&VEKTOR
 CARDINAL HEALTH
 A-SOFT D.O.O
 AL HILAL BANK
 INSITE/RTL NEDERLAND
 BANCOOMEVA
 MOBITEL
Technology Program: Other Tracks
 UNIVERSITY OF MARIBOR  WELLS FARGO ADVISORS *
 UFONE  ALERE HEALTH SERVICES
 TEXAS EDUCATION AGENCY  APRIA HEALTHCARE, INC
 DC WATER  SUNTRUST
 RELIANCE LIFE INSURANCE COMPANY  OMG
 WORKSAFE VICTORIA  OAG TEXAS
 TRANSPORT ACCIDENT COMMISSION  APRIA HEALTHCARE, INC
 IF-INSURANCE  APIS IT D.O.O
 STOREBRAND ASA
Inner Circle: BPM Track
 LIBERTY MUTUAL
 SHANGHAI AUTO
* denotes customer is speaking
with IBM Business Partner