1. Learning and development - a leading global IP solutions provider
Our client had sixty staff working on telecommunications solutions projects for new and
existing customers. The staff have strong telecommunications skills but despite attending a
variety of training for PRINCE2 and APMP still had a limited understanding of project
management. Project delivery times varied according to who was allocated to them. Senior
management were aware of the resulting variances and wished to improve project
management, moving from ‘who’s available’ to ‘who’s best’.
Maven carried out a range of parallel competency assessments where we carried out one-
to-one interviews with a carefully selected sample of staff and conducted group
observational sessions on the whole project management pool; in each case we were
reviewing project management, technical and behavioural skills and competencies. This was
achieved without impacting client management time. We submitted a report to the client
senior stakeholders. Based on our recommendations they have:
• Grouped project management skills and competencies around project initiation,
delivery and handover
• Started to assign resources against a newly established skills and competency matrix
• Commissioned a twelve month skilling programme to address gaps in capability
• Authorised short term hires to address critical gaps
As a consequence project delivery times have decreased, the client can now set customer
expectations more realistically and revenue identification for new client business is more
structured.
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