Mankato Clinic improves staff productivity and better medical practice management solutions medical practice management http://www.mckesson.com/en_us/McKesson.com/For%2BHealthcare%2BProviders/Physician%2BPractices/For%2BHospitals/Horizon%2BPractice%2BPlus.html
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Mankato Clinic Case Study
1. Case Study
At a Glance
Mankato Clinic
Organization
Improves Staff Productivity and Reimbursements
Mankato Clinic Mankato Clinic is a multispecialty, “Mankato Clinic has a staff of 70
Mankato, Minn. independent group practice based in our business office, and when
– Multispecialty clinic in Mankato, Minn. The practice our practice management system
with 120 physicians, includes an urgent care clinic, isn’t available, everything stops,”
physician assistants, a burgeoning imaging center explains Bob Norman, Mankato
nurse practitioners and 120 providers delivering care Clinic’s director of information
and nurses at eight locations across an technology. “We couldn’t afford
– Eight locations spanning 80-mile radius. For more than any system downtime as we
an 80-mile radius 30 years, Mankato Clinic has used brought up our new facilities.”
Horizon Practice PlusTM, a practice
– 47,000 claims transactions management system from Answers
per month McKesson, for critical support — When Mankato Clinic selected
from scheduling appointments Horizon Practice Plus more than
Solution Spotlight and registering patients to posting 30 years ago, the organization had
– Horizon Practice PlusTM charges and collecting payments. only one clinic and 27 providers.
As a result, revenue management To fuel growth, the organization
for this expansive enterprise leveraged the long-term value
Critical Issues has been relatively seamless. of Horizon Practice Plus. As the
– Accommodate growth practice has evolved over the years,
Today, Mankato Clinic processes so has McKesson’s solution.
– Manage reimbursements 47,000 claim transactions per
month, which far surpasses “Payor regulations change so
Results financial industry benchmarks. rapidly, but Horizon Practice Plus
Additionally, denial rates are gives us the capability to keep up,”
– Managed new practice needs below 7%, accounts receivable
with existing financial system explains Debra Addis, Mankato
(A/R) days are at 50, and insurance Clinic’s director of revenue
– Attained a denial rate A/R more than 90 days is a management. “Just a year ago,
below 7% mere 3%. billing with an NPI (national
– Realized A/R days of 50 provider identifier) was an
Challenges enormous and painful undertaking
– Attained a 3% rate on
insurance A/R greater When management at Mankato nationwide; however, we felt very
than 90 days Clinic decided to expand patient little impact because McKesson’s
services to include a convenience system was right on top of the
care clinic and an imaging center, changes and took away our fear.”
they recognized that the growth
would put added pressure on NPI, in fact, is the heart of Horizon
managing the revenue cycle Practice Plus and its ability to ensure
process. To ensure success, the that accurate patient data and
existing practice management business management are available
system needed to be in place for across locations. All Mankato Clinic
the new services from day one.