1. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner
audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected,
and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.
© 2014 Gartner, Inc. and/or its affiliates. Gartner Peer Connect U.S. Patent No. 8,244,674 and Gartner Recommendation Engine U.S. Patent No.
8,661,034.All rights reserved.
Megha Khemka
Introduction to Gartner

2. 1
Why Gartner?
Gartner has been a trusted advisor
since 1979, and for good reasons:
• Our reputation for objective,
independent and candid advice
• Our unequaled breadth and
depth of technology expertise
• Our rigorous analytical
methodologies
Clients Research Consulting Events
• Clients from
more than
10,000 distinct
client
enterprises in
85 countries
• 72% of the
Fortune 1000;
75% of the
Global 500
• 210,000 annual
one-to-one
client
interactions
• World’s largest
community of
CIOs
• 1150 analysts
• In-depth
coverage in
nine industries
• 110,000
searchable
documents
across 1,350
technology
and business
topics
• 18,500 annual
vendor
briefings
• 500
consultants
• 2,100 annual
engagements
• 5,500
benchmarks
• 70 annual
conferences
worldwide
• 50,000
attendees
• 1,500
exhibitors
There’s an abundance of opinion on IT, but a shortage of advice you can
rely on.

3. 2
Our 1,150 analysts
have 230,000 client
conversations
annually including
specific, specialised
topic areas that our
clients require
moving forward. Our
analysts are the
most senior in the
industry with:
•an average of 26
years of
experience at the
time of hire
•60% have more
than 20 years of
industry
experience.
•50% have a
postgraduate
degree.
As a great starting
point with critical
initiatives,
research
documents and
toolkits provide
downloadable,
customizable
frameworks and
guidelines to
follow to ensure
efforts are being
spent in the right
ways the first time.
These templates
save clients time
and resources
with proven
strategies and
techniques.
Gartner analysts
conduct 20,000
strategy reviews
and 5,600 contract
reviews a year,
uncovering hard-
dollar savings in
85% of contracts
we review. We
have analysts
dedicated to
providing contract
and negotiation
strategies for all the
top vendors
including IBM,
Microsoft,
Salesforce, Oracle,
etc. as well as
many emerging
vendors.
This self-driven
assessment —
that used to be a
$40,000
Consulting
engagement —
measures the
maturity of different
areas of your IT
organization, maps
a plan to mature
and measures our
progress.
Connect with
42,000 other
Gartner clients
across 85
countries who
have valuable
experience against
similar initiatives
and challenges in
similar
environments as
your own. They will
gain access to best
practices and
lessons learned of
CIOs from both the
public and private
sector that have
been in your shoes.
Over 80% of
questions are
answered within
48 hours.
Vendor tracking
and measurement
is key to ensuring
the best vendor
selection and
keeping vendors
performing well
throughout a
contract. Gartner
conducts 18,000
vendor briefings
annually that help
our clients make
informed vendor
decisions.
Analyst Inquiry
Toolkits
and Templates
Contract or
Document Review IT Score Peer Connect
Vendor Tracking
and Measurement
Translating This Value into Practical Ways to
Engage Gartner: 6 Unique Key Engagement Streams

4. Gartner for IT Leaders
Tailored insight for your role as an IT leader
3
Gartner for IT Leaders helps you execute your key initiatives more effectively
and get the most value from your IT purchases.
*Available to Advisor-level clients
Roles:
• Applications
• Business Intelligence
& Information
Management
• Business Process
Improvement
• Enterprise
Architecture
• IT Infrastructure &
Operations
• Program &
Portfolio Management
• Security &
Risk Management
• Sourcing &
Vendor Relationships
Just-in-time insight. Leverage the Gartner Recommendation Engine that
delivers targeted content on the basis of your role, workflow timelines,
preferences and key initiatives.
Hard data. Make more-informed, fact-based decisions using our proprietary
IT Key Metrics Data, Vendor Ratings, Magic Quadrants and Hype Cycles.
Contract reviews. Uncover hidden savings and negotiate with confidence,
informed by the thousands of contracts we review each year.*
Role-Focused Research and Resources
A global network of experienced peers. Engage like-minded peers
through our exclusive Gartner Peer Connect client network.
Tools you can use. Get your job done better, faster and more easily
with our library of customizable toolkits and the Gartner ITScore and
ITBudget interactive assessments.

5. 4
Key Topics
All your initiatives are important, but some are mission-critical
Analytics
Application and Integration Platforms
Application Development
Application Governance and Strategy
Application Leaders
Application Rationalization
Business Continuity Management
Business Gets Social
Business Intelligence and Performance
Management
Business Intelligence Leaders
Business Performance and Process
Innovation
Business Process Improvement Leaders
Business Value of IT
Cloud Computing
Communications Infrastructure Modernization
Competitive Advantage and Business
Transformation
Compliance
Context-Aware Computing
Content Collaboration and Social Initiative
CRM
Customer Strategy and Experience
Management
Data Center Modernization and Consolidation
Electronic Health Records (EHR)
Enterprise Application Suites and ERP
Enterprise Architecture Leaders
Enterprise Architecture Program
Identity and Access Management
Information Governance and MDM Programs
Information Infrastructure Modernization
Information Innovation
Information Security Program Management
Information Security Technology and Services
Infrastructure and Operations Leaders
Innovation Management
Integrating Apple Into the Enterprise
IT and Operational Technology Alignment
IT Asset Management
IT Budgeting
IT Cost Optimization
IT Governance
IT Organizational Design
IT Strategic Planning
ITIL and Process Improvement
Microsoft Windows and Office
Mobile Enterprise Strategy
Smart Government
Negotiating Software Contracts
Outsourcing Competencies
Outsourcing Deals
Portal and Web Strategies
Privacy
Program and Portfolio Management
Program and Portfolio Management Leaders
Risk Management
Security and Risk Management Leaders
SharePoint
Shared Services
SOA and Application Architecture
Sourcing and Vendor Relationships Leaders
Supply Chain Management
Sustainability
Unified Communications and Collaboration
Vendor Management
Virtualization

6. 5
Key Initiatives
All your initiatives are important, but some are mission-critical
Adopting Bimodal or Other Modes of
Operation
Aligning IT, IoT and Operational Technology
Investments
Analytics and Business Intelligence
Modernization
Application and Data Security
Applying Advanced Service Sourcing to
Optimize Cost-Effectiveness and Business
Value
Applying Project Portfolio Management With
Scarce Resources to Optimize Business
Value
Audit or Compliance Management Program
Build a Proficient Vendor Management
Capability
Build a World-Class EA Capability
Building a Sustainable Innovation Process
and Culture
Building and Expanding a Digital Business
Business Continuity Management Program
Cloud Security and Emerging Technology
Security
Creating and Managing Shared Services
Creating and Monitoring Metrics, Dashboards
and Scorecards
Data and Analytics Programs
Defining and Managing Strategic IT Services
Developing Strategy and Creating a Strategic
Developing Technology-Enabled Strategies
for the Next Generation of Healthcare
Developing and Managing the Governance of
IT in a Digital Business Context
Developing the Future of IT Leadership
Developing the IT Strategy for the Real-Time
Health System
Digital Commerce Technologies
Digital Workplace Program
Endpoint and Mobile Security
Enhancing Enterprise wide IT Skills and
Competencies
Enhancing and Communicating Performance
and Measurement of Business Value of IT
Evaluating and Negotiating Software License
Agreements and Cloud Contracts
Evolving the CIO Role
Executing on Business Transformation While
Building a Highly Adaptive Enterprise
Identity and Access Management Program
Influencing Strategic Business Change
Information Infrastructure Modernization
Information Security Management Program
Infrastructure AgilityIT Governance
Internet of Things
Leading IT Cultural Change and
Transformation
Leveraging IT for Effective Healthcare
Consumer, Member and Patient Engagement
Manage Vendor Risk and Performance to
Anticipate and Avoid Negative Business
Impacts
Managing Cost Optimization
Managing Identities, Privileges, Access and
Trust
Mastering IT Budgeting and Financial
Transparency
Mobile Application Strategies
Mobile and Endpoint Strategies
Modernizing Application Architecture and
Infrastructure
Modernizing Application Development
Modernizing Finance and Procurement
Applications
Modernizing Integration Strategies and
Infrastructure
Network and Gateway Security
Office 365, Google Apps for Work or Other
Cloud Office Initiatives
Optimize IT Operations Using ITSM, ITIL and
DevOps
Optimizing and Promoting the Value
Contribution of the PMO
Planning, Selecting and Deploying Unified
Communications and Collaboration
Planning, Sourcing and Managing
Communications Services
Planning, Sourcing and Managing Network
Infrastructure
Renewing the IT Organizational Model

7. Improve Business Performance Improve IT Capability Advance Team Effectiveness Increase Personal Value
Grow the Business Strategies / Initiatives IT Operations Performance Teamwork & Collaboration Increase Value to Your Current Firm
CustomerGrowth IT Marketing & Business Relationship Management Establish real trust between all members Improve stakeholder knowledge /influence
Channel Expansion Service Management Master conflict - define rules ofengagement Businessexpertise
Product / Services Expansion Program & ProjectManagement Achieve commitment &accountability PrimaryFocus
Acquire, Merge or PartnerExpansion BI & PerformanceManagement Focus on results - business value & ITsuccess Scope of Accountability
Business ProcessManagement Planning Approach
Run the Business Strategies / Initiatives Applications Management Operating Model Measure of Success
Operations Productivity Improvement Applications Development Determine Mission Personal Skills &Competencies
Asset ProductivityImprovement Infrastructure & Operations Establish Value Proposition
Management PerformanceImprovement Sourcing / Vendor / Procurement / Contract Mgmt Engineer theculture Advance Your Brand Externally
Develop OperatingPrinciples Externalnetworking
Transform / Business Model Innovation IT Management Performance AssignRoles Boardservice
Increase CustomerIntimacy Leadership & Analysis / DecisionMaking Establish communicationsmodel Public Speaking & Publication
Achieve ProductLeadership Strategy, Planning & GoalManagement
Deliver Operational Excellence Organization & ResourceManagement ManagementModel Executive Skills &Competencies
Enterprise Architecture Team MeetingApproach Expertise in "organizational health"
Governance - Investment & Policies /Standards Goal Setting &Measurement Management meetingmodels
Program & Portfolio Management Decision Making Become a "masterspeaker"
Emerging / Advanced Tech Assessment / Adoption Communications Responsibility Advance written communication skills
PerformanceManagement Establish focused time managementprocess
Security & RiskManagement
IT Financial Management
Asset Management
IT Asset Productivity
Applications Portfolio - Fitness &Health
Data Center, Network, User Assets - Fitness &Health
IT Strategic Partner Performance
Strategic Suppliers - Value/Cost Competitiveness
External Services - Value/Cost Competitiveness
CONFIDENTIAL ANDPROPRIETARY
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 10
CIO Value Delivery
EXP Supports the CIO in developing goals to improve
business and IT performance

8. Gartner for iPad
®
Fast answers, personalized insight, maximum flexibility
9
An indispensable mobile resource to inform your key IT decisions,
whenever and wherever you make them
• Get independent, expert advice whether you’re at your
desk, in a meeting or on the move.
• Read research on- or offline.
• Save and organize research in your personal library. It
automatically synchronizes with your My Gartner
home page.*
• Browse personalized recommendations based on your
preferences and recent activity, get access to special
reports as soon as they're available and learn about
important upcoming events.**
*iPad-based personal libraries will automatically synchronize
for clients who have the My Library feature as part of their Gartner service.
**Content delivery will vary based on Gartner services.
iPad is a trademark of Apple Inc., registered in the U.S. and other countries.
App Store is a service mark of Apple Inc.

9. 8
My Gartner TRACK: Initiatives
Just-in-time insight for your most critical initiatives
Your recommendations are based on your
preferences and actual usage, so the more
you use My Gartner, the better your results
will be.
*Available to Advisor-level clients
A patented engine that proactively
delivers timely, targeted resources
Tracking an initiative is fast and easy
1. Tell us the top initiatives you're working on
2. Get customized content and notifications —
when they are most relevant to you
You can be confident that what you see
will be relevant to your challenges
• Strategic advice you can trust
• Data you can count on
• Peers who've been there before
• Tools that save you time and money
• Contract reviews* that uncover real savings
• Analyst webinars to keep you up to speed

10. 9
My Gartner TRACK: Vendors & IT Markets
Just-in-time insight on your most important IT purchases
A patented engine that proactively
delivers timely, targeted resources
Tracking is fast and easy
1. Tell us which vendors and IT markets to track
2. Get customized content and notifications —
when they are most relevant to you
You can be confident that what you see is
relevant to your challenges
Magic Quadrants, Hype Cycles, Vendor Ratings,
Critical Capabilities, SWOT analyses and IT
Market Clocks™
• Peers who can provide unbiased references
and practical advice
• Vendor/product/service selection tools
• RFI/RFP/RFT samples and templates
• Contract reviews* and negotiating tips
*Available to Advisor-level clients
Your recommendations are based on your
preferences and actual usage, so the more
you use My Gartner, the better your results
will be.

11. Gartner Peer Connect
A world of experience at your fingertips
A powerful professional tool that
connects you to credible peers
with the experience you need
Benefit from the collective wisdom of
thousands of IT professionals worldwide
who tackle similar challenges every day
• Get unbiased product and vendor references
• Gain practical wisdom on executing your
key initiatives more efficiently and effectively
• Find out what other IT leaders think of
the vendors, products and services you're
considering
10
Exclusively for Gartner clients, Gartner Peer
Connect is included with your subscription and
easy to join from your My Gartner home page

12. Gartner ITScore
Assess the maturity of your IT organization
Gartner ITScore is a comprehensive
set of assessment modules based
on extensive proprietary research
• Receive a customized report for each
assessment you take, with targeted insight
for getting to the next level
• Obtain an enterprise maturity score and
ratings for multiple roles and functions
• Delegate surveys to anyone in your organization
(whether or not they are a Gartner license
holder), and retake them as often as you wish
• Manage and maintain a library of completed
assessments through your My Assessments
page
With Gartner ITScore, you can:
• Assess and compare maturity across IT
disciplines, and leverage best practices
throughout the organization
• Evaluate and prioritize alternative investment
scenarios, and track maturity over time
• Provide an objective basis for cross-functional
communication, collaboration and planning
Sample Report Excerpt
11

13. Gartner ITBudget
Manage IT spend. Contribute business value.
Gartner ITBudget provides a structured way of
comparing enterprise IT budgets to Gartner IT
Key Metric Data
• Assess budget expenditures against industry
metrics from like organizations
• Determine if current/planned expenditures are
aligned to the goals — i.e., run, grow, transform
— of the organization
• Periodic reassessment to track progress toward
budget goal by integrating with regular IT
budgeting workshops and exercises
With Gartner ITBudget, you can:
• Improve IT-to-business communication and
planning around IT budget setting
• Adjust the level of IT spending based on service
levels required by the business
• Initiate a measurement program and identify
areas where more comprehensive benchmarking
is needed
Sample Report Excerpt
12

14. Gartner for IT Leaders Toolkits
Get your job done better, faster and more easily
A vast selection of tools you
can use to:
Save time
Flatten learning curves quickly; edit rather
than author
Save money
Avoid wasted labor and costly missteps
Mitigate risk
Avoid common pitfalls and actively
manage risk
Improve quality
Master the drivers of performance and
constant improvement
Templates and Samples
• RFI/RFP/RFT templates
• Sample plans, budgets, business cases
and communications
• Sample policies, requirements, metrics
and agreements
• Sample organizational structures and job
descriptions
• Sample forms, questionnaires and checklists
Assessment Tools
• Interactive diagnostic tools
• Readiness, maturity, risk and skills
assessments
• Audits and scorecards
Decision Support Tools
• Vendor, product and service selection tools
• Decision-oriented tools and calculators
(e.g., buy vs. lease, insource vs. outsource,
upgrade vs. replace)
13

15. Gartner IT Key Metrics Data Reports
World-class IT performance metrics
See how your organization stacks
up to the competition
The IT Key Metrics Data series provides insight
into the latest industry trends to help enterprises
change, make fact-based decisions and help
answer key questions similar to these:
• Are you measuring the alignment between
business and IT?
• Are your staffing and investment levels
competitive in infrastructure and operations?
• Are you managing your technology
performance?
• Can you prove the success of current and
future IT investments?
14

16. Contract Reviews
Uncover hidden cost savings and negotiate with confidence
*Available to Advisor-level clients
Our analysts review thousands of
hardware, software, services and
telecom contracts and proposals
each year. We find hard-dollar
savings in 85% of the contracts
we review.
1. Pricing Proposal and Comparative Analysis
Identify obscure fees and pay only for what you
need
2. Review of Business Terms and Conditions
Find clauses that can lead to unexpected
charges, limit your usage rights or add risk
3. Negotiation Strategy
Learn effective negotiating strategies to achieve
important concessions and real cost savings
Requesting a contract review*
is fast and easy
15

17. Business Impact: Why our clients work with us?
Save 19% of overall IT costs by understanding the best in
class metrics; know what your IT spend should look like as
% of Revenue and operational budget
Use one trusted, unbiased source for all your due diligence –
lead with confidence
We can provide realistic insight into project timelines and
provide the best practices to contribute to their on time, on
budget delivery.
Benchmarking / IT Key Metrics
Decision Confidence
Improve Project Delivery
How much would it cost to staff 1150 IT subject matter
experts? 1 Full-Time Employee with more than 25 years IT
experience? 1 Consultant?
Average decisions in organizations take 8-9 months, Gartner
reduces that decision time frame by 30 – 60%
Save 20-30% on your total spend by analyzing the Total
Cost of Ownership, ROI & Benefits, Scope & Risk.
Reducing Business Risk:
We review hardware, software, telecom & services contracts
/ proposals yearly - we find savings averaging 10-25% in:
90% of Telecom; 75% Hardware & Software
Cost Avoidance Contract Savings
Time is Money
Head Count/Staff Extension
Immediately know best in class unpublished price, terms,
service levels, clauses, etc.
Contract Negotiations
Immediately understand IT process maturity and
improvement steps
Maturity Assessments
Understand what other organizations like yours are spending
or what you should plan for resources for individual projects
Budget/Staff Justification