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Comment en finir avec le cerclevicieux du recrutementd’effectifsimportants?
Data from Talent Q highlights that 40 per cent of the population are likely to be strong on customer service. However, while better customer service may increase footfall, it’s those staff with the ability to up-sell who increase average customer spend. Talent Q’s data indicates that only 37 per cent of the population are likely to be strong at selling. But the real problem is in the overlap. If you want to hire people who are customer-focussed AND can up-sell, it turns out that just 12 per cent of the population are likely to be strong on both. The problem is not about a lack of applicants. It’s about the scarcity of the right talent and the challenge of identifying them.
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