1. BC&BSUW Internet Training
• Introduction
• Objectives
• General Housekeeping
• Internet Initiative Overview
• Practice

2. BC&BSUW Internet Training
• Introductions
• Michele Wallis - Human Resource Training and
Development
• Melissa Lewis - Sales Training
• Wendy Barnard - Documentation & Training

3. BC&BSUW Internet Training
• Internet Project Overview
– Steering Committee Formed
– Teams Formed
– Vendors Approved
• Channelpoint Inc. - Online Quote System
• MedSeek - Web Site Design and Provider Directories
• Companion Information Management Resources (CIMR) -
Online Customer Self Service
• Milliman & Robertson - Establish Internet Pricing Schedules
• Ernst & Young - Audit Web site security

4. BC&BSUW Internet Training
• Internet Project Overview (cont.)
– Deliverables
• Online Customer Service - September 2000
• Online Quote System - October 2000
• Online Provider Directories - September 2000
• Online Booklets - September 2000

5. BC&BSUW Internet Training
• Contacts
– Internet Project Manager - Keith Bell 920-424-8900
– Internet Team Leader
– Help Desk
– Training
• Wendy Barnard x6505
• Michele Wallis x6056
• Melissa Lewis x6966

6. BC&BSUW Internet Training
• Documentation
– Internet Training Manual
– Handouts
– Equipment
• PC with access to Internet

7. BC&BSUW Internet Training
• Home Page
• For Everyone?
• Need Insurance?
• Need Provider Service?
• Looking for a Job?
• Print a Provider
Directory?
• By Online, Get a Quote

8. BC&BSUW Internet Training
• Home Page
– bluecrosswisconsin.com

9. BC&BSUW Internet Training
• For Everyone
– New Releases
– United Wisconsin Services Inc.
– About Healthcare Fraud
– Healthcare Glossary of Terms
– Security Statement

10. BC&BSUW Internet Training
• Need Insurance?
– Individuals & Families
– Employers
– Find a Provider
– Try Our Online Customer
Service

11. BC&BSUW Internet Training
• Need Customer Service?
– Online Customer Service
• Service Direct
• View Benefit Booklet
– Downloadable Claim Forms
– Find a Provider
– Call Customer Service
– Ask Customer Service

12. BC&BSUW Internet Training
• Need Provider Service?
– Service Information Centers
– Check ProServices for
Benefit Information
– Downloadable Forms
– Contact Provider Services

13. BC&BSUW Internet Training
• Looking for a Job?
– About Us
– Benefits
– Current Job
Opportunities
– EEO Disclaimer/
Statement
– Upcoming Recruiting
Events
– Why BCBS is a Great Place to Work

14. BC&BSUW Internet Training
• Print a Provider Directory

15. BC&BSUW Internet Training
• Buy Online/Get a Quote
– Insurance for You and
Your Family
– Employer Groups 2-99
– Employer Groups 100+