2. Organizational Skills/Administrative Support Services
• Researched legal issues and background information answered and directed questions from
attorney, company representatives and sales professionals
• Prepared a variety of weekly reports reflecting productivity, sales, work in progress, and
client issues as directed by Customer Services and Executive Management
• Maintained and managed all commercial sales activity for 300+ accounts and increased
revenue.
• Managed customer and contractual information on all sales accounts and responsible for
input of data information into company database.
• Served as company liaison, coordinated problem resolution with Sales and Customer Service
Representatives.
• Provided support and resources to Sales and Customer Service Representatives on technical
and procedural issues.
• Maintained a current knowledge on all operational systems and departmental guidelines.
• Assisted with and provided administrative support to the implementation of Departmental
projects.
• Handled court and legal filings, assisted with specialized research and information gathering.
• Coordinated and scheduled all overnight shipping, mail delivery, faxing and large copy
projects.
• Drafting legal and company correspondence, in addition to using the internet for research.
3. Customer Relations
• Managed and trained customer service representatives on company objectives and
procedural issues.
• Handled disputes, service issues and concerns for all commercial sales accounts.
• Monitored all customer activity to ensure satisfaction with delivery and service.
• Created new customer comment program, which included a personal letter from the
appropriate department head and increased customer satisfaction by 75%.
• Maintained strong customer relations via periodic follow-up by phone and/or written
correspondence.
• Initiated revised billing program for all commercial accounts, which increased on-time
payments by 30%.
• Developed a customer survey and company feedback program to address and reconcile
delinquent accounts, thus reducing delinquent accounts by 27%.
• Reconciled all customer issues on a daily basis by collaborating partnerships with sales,
operations and management.
4. Communication
• Composed various proposals to solicit and develop new business
• Assisted Marketing Manager in the development of marketing programs and
publicity efforts to stimulate revenue
• Managed commercial contract negotiations and consulted with clients regarding
contractual terms and provisions.
• Communicated with Operations supervisors and managers about
Operations/Customer Service issues.
5. Computer Skills
• Proficiency in Microsoft Office (Word, Excel,
PowerPoint, Publisher and Access Database)
• Proficiency in Peachtree Accounting and Quickbooks
• 50 wpm
6. Work History
• Commercial Sales Consultant 11/2003 to 6/2012
• Dreamsan, Inc. Atlanta GA
• Administrative Support Assistant 11/1994 to 1/2000
• Hunton & Williams, Atlanta GA
• Mail Clerk 6/1992 to 11/1994
• Resolution Trust Company, Atlanta GA
7. Education
• Associates Degree Program 2012 to Present
• Georgia Piedmont Technical College, Clarkston GA
• Current GPA 3.8