1. Eric Mertz
1365 Old River Road
Birdsboro, PA 19508
Cell: (610) 406-8395
Eroc3076@gmail.com
Education:
1994-1999
Pennsylvania State University
B.S. – Administration of Justice
Experience:
September 2014-Present
CNA Commercial Insurance- Rating Specialist
 Rate NB Quotes for PMT and CUP policies with training planned for
other lines of NB
 Rate renewal and NB rerates
2006-September 2014
CNA Commercial Insurance – Policy Service Representative
 Policy rating and issuance of all commercial lines of business;
o Auto, Crime, General Liability, Inland Marine, Property & Workers
Compensation
 Processing Mid-Term Endorsements for all commercial lines
 Process designated accounts for both Middle Market and Custom Xpress
 Trained new hires as well as existing employees moving to a new role
 Became a subject matter expert(SME) in several areas
 Took part in many projects, such as new job aids for renewals and renewal rerates
 Maintain and Exceed both quality and time service goals:
o 95% Quality
 90% Time Service
2007-2009
Boscov’s Department Store- Loss Prevention Detective
 Conducted surveillance through CCTV System
 Apprehended shoplifters and conducted interviews of subjects
 Conducted undercover patrols of the store by walking floor to floor
 Responded to all emergency calls for employees and customers
 Testified in court for shoplifting cases when needed
 Secured the building at the end of each night
2005-2006
CNA Commercial Insurance – Claims Adjuster

2.  Investigated General Liability and Auto claims
 Determined Liability and Negotiated Settlements
 Verified coverage via policy coverage analysis
 Worked closely with Compliance Department to ensure proper claim handling
procedures were followed nationwide
 Managed heavy workflow of 8-10 claims per day while processing an ever
changing pending log
2000-2005
Carter Orwig & Associates – Private Investigator
 Performed video, stationary and mobile surveillance
 Underwent extensive training in various undercover and electronic devices
 Worked to protect personal and commercial property
 Interview clients and subjects of investigations
 Investigated Workers Compensation and Insurance Fraud
1997-1999
Penn State University Police Services- Student Supervisor
 Promoted to 1 of 9 student supervisors
 Would supervise anywhere from 2 to 100 student auxiliary officers
depending on the event
 Took part in interviewing potential candidates for the position of student
auxiliary officer
 Completed necessary paper work for new hires
 Worked as a payroll supervisor for the students working in the Security
and traffic division
 Made sure we had staffing in place for crucial areas for directing traffic
and providing security at on campus events
 Dealt with having to make decisions on discipline where student officers
broke the rules of the department as well as had input on decisions
whether an officer would have to be let go
1996-1997
Penn State University Police Services- Student Auxiliary Policy Department- Student
Officer
 Worked as a student officer in the Security and Traffic Division
 Provided security for all on campus events including home football games
 Directed traffic for all events on campus
 Assisted the campus police for various activities on campus
Other Experiences:
2011-2012
Completed the following NICTA Web-Based Training courses
Insurance Fraud Basics
The Internet an Investigative Tool
Recognizing Organized Insurance Fraud
Evaluating Medical Bills for Fraud 101

3. Listening for Deception in Claims Interviews
Also participated in the following:
SIU Brown Bag Lunch presented by Bo Barber
Premium Fraud Webinar training Session on 10/13
Auto Liability & Personal injury Webinar Training Session 2/28