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Transforming An Organisations IT Service Management

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Michael Moyal
Michael Moyal

This short case study illustrates how we helped a multi-national organisation transform its IT Service Management (ITSM) capabilities in only eight weeks utilising the our BPMA (Business Process Modelling and Analysis) methodology and the Process Master tool

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Transforming an Organisation's IT Service Management in only eight weeks Michael Moyal Solution Manager
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Customer Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Our Commitment is your Success
Their Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Methodology – A Structured 5 staged process
Phase 1 - Scoping and Visioning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Maturity Assessment Tool Our Commitment is your Success
Phase 2 – Process Discovery ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Discovery and Capture Tool Our Commitment is your Success
Phase 3 - Process Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Phase 4 - Process Improvement ,[object Object],[object Object],[object Object]
Phase 5 - Deployment ,[object Object],[object Object],[object Object],[object Object]
Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits Achieved ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITSM Process Portal Our Commitment is your Success
Next Steps ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questions ,[object Object],[object Object],[object Object],Our Commitment is your Success Thanks for your attention!
Transforming An Organisations IT Service Management

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