Using Email in your debt collection efforts, do\'s and don\'ts

1. Using email to enhance your customers experience & streamline your businesses productivity in relation to getting paid. Email Collections: Do’s & Don’tswith Michelle Dunn

2. What is email? What are the different types of email? Private email Social network email Work or employer email

3. Using email to communicate with your customers What you can do & what you can’t do What are the best practices? Obtaining consent to use email as a form of communication with your past due customers Verifying private email addresses Avoiding confrontation

4. Laws Can Spam Rules The Federal Trade Commission The Fair Debt Collection Practices Act Privacy of personal information Employee email communications

5. Protecting your business Risks of using email Benefits of using email Privacy & other laws Non-receipt claims Obtaining consent is hard Fast Cheap Easy Accepted as “writing” Non-confrontational

6. Addressing Privacy Issues Hacking Identity Theft Email verification Encryption of email Permission

7. Invoices Do you need permission? How can I verify delivery? Invoicing by email services: Bill Trust API Outsourcing

8. Dunning with Email Backup documentation or verification of a debt Proof of delivery Proof of the sale or order Dunning or collection notices or letters Final notice letters

9. For more information please visit my website for books, reports, e-courses and more tools to aid you in your collection efforts. www.MichelleDunn.com