1. PROFILE
A dedicated professional with over fifteen years of experience as a Graphic Designer,
specializing in creating projects per client specifications to produce the desired results.
Now seeking a company where I could contribute my skills, expertise and experience.
EXPERIENCE
09/14-10/15 ABC Home & Comm. Svcs – Cust. Svcs/Rt. Mgr Houston, TX
 Attract potential customers by answering product and service questions;
suggesting information about other products and services.
 Maintain customer records by updating account information.
 Resolve product or service problems by clarifying the customer's complaint
 Maintain financial accounts by processing customer adjustments.
 Maintain technician routes using software to determine most efficient route
 Analyze customer records to ensure that the correct tech is assigned to them
 Contributes to team effort by accomplishing related results as needed.
02/11-Present Self Development/Freelance Graphic Designer
Baltimore, MD/Houston, TX
 Researching job opportunities through the use of the internet and networking
 Taking courses to advance my skills and abilities
 Expedite Community Outreach projects with my church
 Gaining knowledge through reading, writing and listening to improvement tools
 Obtaining clients and creating projects per client specifications
10/07-02/11 Wal-Mart – Customer Service Supervisor Baltimore, MD
 Helping to develop or update customer service policies and procedures
 Managing or leading a team of customer services staff
 Handling more complex enquiries and complaints
 Authorizing refunds or other compensation to customers
 Making sure accurate records are kept of communications with customers
 Analyzing key management info to see how well customers are being served
 Helping to recruit, train and appraise new staff
 Keeping up to date with developments in customer service
2/05-8/07 Time Printers, Inc. – Graphic Designer Baltimore, MD
 Meet with clients or the art director to determine the scope of a project
 Advise clients on strategies to reach a particular audience
 Determine the message the design should portray
 Create images that identify a product or convey a message
 Develop graphics for product illustrations, logos, and websites
 Select colors, images, text style, and layout
 Present the design to clients or the art director
 Incorporate changes recommended by the clients into the final design
 Review designs for errors before printing or publishing them
1/01 –12/04 Comm. Experts (Wells Printers) – Graphic Designer Baltimore, MD
 Interview, recommend, and train new staff members
 Maintain and troubleshoot equipment and software
 Meet with clients or the art director to determine the scope of a project
 Advise clients on strategies to reach a particular audience
 Determine the message the design should portray
 Create images that identify a product or convey a message
 Develop graphics for product illustrations, logos, and websites
 Select colors, images, text style, and layout
 Present the design to clients or the art director
 Incorporate changes recommended by the clients into the final design
 Review designs for errors before printing or publishing them
CONTACT INFO:
 Address: 4510 El Salvador Drive,
Houston, TX 77066
 P: 713-589-5826
 C: 832-885-1435 (Primary)
 Email: maw.514@gmail.com
 Portfolio:
http://maw514.wix.com/michelle-
antoinette
EDUCATION:
 2011 Comm. College Baltimore
County – Certificate in Web Design
 1995 The Art Institute of Pittsburgh –
AA Degree in Visual Communications
 1992 Edmondson/Westside HS – HS
Diploma in Business Communications
CORE COMPETENCIES:
 Graphic Design Software
 Digital Plate Making
 Four Color Processes
 Time Management
 Managing/Supervising
 Conflict Resolution
 MAC & PC Proficiency
 Multi-tasking
SOFTWARE APPLICATIONS:
 Adobe InDesign ****
 Adobe Illustrator ****
 Adobe Photoshop ****
 Adobe Dreamweaver **
 Corel Draw **
 MS Word ****
 MS PowerPoint ***
 MS Excel ***
 MS Publisher ***
Michelle Antoinette White