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THE

CRACK I NG
CASE

?
Why you need
women leaders.
How to get them
and keep them.
THE GREAT TALENT SHORTAGE DISCONNECT

THE TALENT SHORTAGE
EMPLOYERS WHO CAN’T
FILL AVAILABLE JOBS

Global: 35%
Japan: 86%
Brazil: 68%
India: 61%

7% of employers say they are hiring people without the
necessary skills as a strategy to fill the talent gap.

EMPLOYERS ACTIVELY
SEEKING FEMALE TALENT*

Global: 2%
Japan: 12%
Brazil: 0%

[This is not a typo]

India: 6%

Source: ManpowerGroup. 2013 Talent Shortage Survey Research Results.

*Among employers indicating they are having difficulty filling available jobs.
“WHEN WOMEN DO BETTER, ECONOMIES DO BETTER”
The research is indisputable: At the country level, equal opportunity equals economic advantage.

“The evidence is clear,
as is the message:
when women do better,
economies do better.”
— Christine Lagarde,
managing director,
International Monetary Fund

TRUE

• Reduced gender inequality enhances productivity
and economic growth
• Economies gain when women develop their full labor
market potential
• Developing economies grow when women have
better opportunities to earn and control income
• Country competitiveness goes up when women have
same rights and opportunities as men

WOMEN....
OECD — in 59 out of 65 countries girls outperformed boys on reading, math and science tests.
OECD — 41% of millennial women have at least upper secondary degree (33% of men).
US — women earn 56.7% of bachelor degrees, 59.9% of masters, 51.6% of doctorates.
UK — 50.5% of working women (25-29) have a post-secondary education (40.2% of men).

Sources: World Economic Forum. The Corporate Gender Gap Report 2010. International Monetary Fund. Women, Work, and the Economy: Macroeconomic Gains from Gender Equity. Daily Beast. “At Davos Investing
in Women Emerges as a Business Strategy.” OECD Better Life Index. American Enterprise Institute, Stunning College Degree Gap. International Labour Organization. Key Indicators of the Labor Market, 7th Edition.
WHEN WOMEN LEAD, BUSINESSES DO BETTER

WHAT DO WOMEN IN LEADERSHIP
BRING TO THE TABLE?
• More diverse perspectives
• A maximized talent pool
• Fewer high-risk financial transactions
• Better returns

FACT

Women make companies
more competitive.
Companies with the most
female officers have
better returns.

Way better.

34

Sources: World Economic Forum. The Corporate Gender Gap Report 2010. Businessweek. “The Bottom Line on Women at the Top.” International Monetary Fund. Women, Work, and the
Economy: Macroeconomic Gains from Gender Equity.
We’ve heard all

the excuses for not having more women in top leadership.

ACK
EY L
TH
GHT
E RI
E
TH
IENC
PER
EX
E
OM RS
ES
E
AV NAG
?
E H MA
WE
W
’T
EN DON
M
,
WO ADY
RE
AL

VE
HA ITIES
N
ME RIOR
WO R P
HE
OT

WE D
O
KNOW N’T
WHAT
WOM
EN W
ANT
THE
LED Y HAVE
N’T
BIG
EN
TEA OUGH
MS

WE TRY SO
HARD WITH OUR
PROGRAMS

THEY DON’T
APPLY
WE A
L
MEE WAYS
T OU
DIVE
R
RSIT
Y QU
OTA
S

VE E
HA AV S S
E
EN N HITI ITIE
R
OMME IO IOR
W O PR R
W ER R P
H
OTTHE

O

Here’s a new idea: Stop talking and start acting.
THE TRUTH IS,
YOU DON’T OFFER WHAT WOMEN WANT.

65%

of women say flexible work options are important to

them and only 28% of employers provide them.

THERE’S A DISCONNECT BETWEEN
WHAT WOMEN WANT AND WHAT
YOU OFFER THEM:

51%

of women say
they have no clear
career path.

30%

[Employers say]
47%]
[Women say

Women’s
advancement
is hindered by
a lack of
professional
development
opportunities.

Sources: LinkedIn. What Women Want @ Work: A Global LinkedIn Study. ManpowerGroup. 2013 Women in Work Survey.
A VICIOUS CYCLE
YOU WANT TO KNOW WHY YOU HAVE NO WOMEN IN LEADERSHIP?

SHE’S NOT ON
YOUR BOARD

1/3

U.S. companies
with NO women on
their boards

NEWSFLASH
SHE’S NOT
YOUR BOSS’
BOSS

SHE’S NOT
YOUR BOSS

<5%

Fortune 500s
with women CEOs

7%

Women executive
directors in the
FTSE 100

You have no women
in leadership,
because you have
no women in
leadership.

Sources: GMI Ratings. New Research on Gender Diversity in the Boardroom. CNN Money. Women CEOs in the Fortune 500. The Female FTSE Board Report 2012: Milestone or Millstone?
A DANGEROUS ASSUMPTION:

false
TRUE
TRUE
TRUE
TRUE

“WOMEN USUALLY LEAVE EXECUTIVE RANKS
BECAUSE OF FAMILY COMMITMENTS”
Women leave executive positions at
twice the rate of men.

2X

When women leave, they start their own
businesses at twice the rate of men.

2X

By 2018 women-owned, small businesses will
create 1/3 of all new jobs.

1/3

Women-owned businesses exceed average profits
in 8 of 13 industries and match them in 2 others.

10/13

What really happens when women leave

?

They take their human potential with them

Sources: Economic Inquiry. The impact of gender on voluntary and involuntary executive departure. American Express OPEN. The 2013 State of Women-Owned Businesses Report.
Guardian. Special Report: Women Small Business Owners Will Create 5+ Million New Jobs by 2018.
ATTRACTING MORE WOMEN ONLY MATTERS
IF YOU WANT TO WIN
Women Outperform Men on Virtually Every Business Measure
[not that we’re keeping score].

FACTORS

WOMEN

MEN

Motivating others
Fostering communication
Producing high-quality work
Strategic planning
Listening
Analyzing issues

"When you get diversity right, you get diversity of thought and better results.” – Jeff Joerres
In 2000, Businessweek pulled together a set of management studies of performance reviews. The original sources included: Hagberg Consulting Group, Management Research Group, Lawrence A. Pfaff,
Personnel Decisions International Inc., Advanced Teamware Inc. The 2012 Zenger & Folkman and PDI studies supported many of these findings.
PROGRAMS ARE NOT ENOUGH

“Programs alone have not driven the results companies
are looking for. If organizations are serious about getting
more women into leadership roles, they must go beyond
programs and perform a systematic, in-depth analysis
of their culture and flow metrics. Only then will they be
able to craft a one-size-fits-one approach that identifies
organizational and individual solutions that will increase
the number of women in leadership and in the pipeline.
These solutions must be as unique as a corporate
culture and the individuals that are a part of it.”
—Mara Swan, Executive Vice President,
Global Strategy and Talent, ManpowerGroup
KNOW YOUR SOCIAL METRICS
Same Qualities, Different Descriptions.
Words used about men and women in the workplace.
MEN

WOMEN

Assertive

Aggressive

Leader

Manager

Networker

Gossipy

Fair

Pushover

Innovative

Idealistic

Boss
Tough

Bossy
Pushy

Conceptual

Dreamer

Strategic

Unrealistic

Ducks in a Row

Micro-Manager

Thoughtful

Indecisive

Empathetic

Emotional

Authoritative

Overbearing

Persuasive

Argumentative

at how people are perceived
in your organization.
Be hyper-conscious
about how people's skill sets
and contributions are
valued. You just might be
surprised that you find
organizational gender bias.

It's critical to to know what to watch and listen for.
Women in the LEADERSHIP PIPELINE
are being FUNNELED OUT
ONE-SIZE
FITS-ALL
HALF OF THE
GLOBAL WORKFORCE

No training

WHY?

No culture change, just programs
No plan

No onboarding
No support

Passed over for promotion
No mentor

No advancement

No P&L responsibility

5% of CEOs

THAT’S WHY YOU NEED ONE-SIZE-FITS-ONE APPROACH
Sources: International Labour Organization. Key Indicators of the Labor Market, 7th Edition. CNN Money. Women CEOs in the Fortune 500.
ONE-SIZE
FITS-ONE

To understand why women are funneled out
you need to KNOW YOUR FLOW METRICS
Questions to Ask
SOURCED

Are you asking why?
Are you analyzing
cultural reasons?
Are you taking action?

DIDN’T APPLY.

APPLIED

SCREENED
& ASSESSED

INTERVIEWED
Do you ask why?
Are you taking
action or just
talking?

What percentage of men vs. women apply and for what jobs? Where do
successful candidates come from? Do you ask why candidates apply?

Is there a gender difference in the resumes getting pulled? Are there
assessment questions that screen out women?

Are there certain discussion areas where women score lower
than men? Why? Are women asked the same questions and evaluated
using the same criteria? Is there an interviewer bias?

DIDN’T ACCEPT.

HIRED

RETAINED
Do you have exit
interviews?
What differences exist?
How are you addressing?

What’s your reputation/culture? Where & who sources
your candidates? What does your website look like? What’s your
social presence? Do you have women in prominent leadership roles?

Is there an onboarding plan? Is management ready? Are there clear
objectives and ongoing feedback for women?

Is there a difference between why men and women leave?
Are there different retention rates by area, job or manager?
Are mentors connected with employees? Is there a support network?

LEFT.

PROMOTED

At what level do women leave? Why? Are women assigned to P&L roles?
Do you have one-size-fits-one plan? Where specifically does women’s
advancement decline? Why? What jobs are women vs. men promoted to?
IT ALL STARTS WITH THE LEADERSHIP
AND YOUR CORPORATE CULTURE

“Organizations have distinct cultural blueprints. One-size-fits-all
approaches to developing talent diversity simply don't work. Leaders
who value diversity analyze their organization's people policies and
practices from their organization's unique perspective.
At ManpowerGroup, we apply a one-size-fits-one approach to
develop our people. It's part of our culture. We believe that
self-awareness is the key to development. That's why we purposefully
tailor exposure, experience and education to fit the specific needs of
each individual employee.”
—Jeff Joerres, Chairman & CEO, ManpowerGroup
CRACK

2008 2010 2010 2011

PINK magazine
names Manpower
one of its "Top
Companies for
Women"

Libby Sartain
joins the Board

InterOrganization
names Jeff one
of 11 “Guys Who
Get It”

Patricia Hemmingway
Hall joins the Board

BOARD OF DIRECTORS

1999: 0%
2013: 31%
TOP EXECUTIVES

1/3
GLOBAL LEADERS
ManpowerGroup
is run by a Board
and executive
team full of
white guys

34%
Jeff Joerres
takes the helm

Rozanne L. Ridgeway
joins the Board
(since then retired)

Mara Swan joins
the executive
team

Gina Boswell and
Cari Dominguez
join the Board

1999 1999 2001 2005 2007

EXECUTIVE VICE PRESIDENTS

20%
ONE-SIZE-FITS-ONE APPROACH

These 3 global leaders are
responsible for

USD 2 BILLION
of Manpower Group’s
total revenue.
LANCY CHUI
2012
Regional Managing
Director
– Greater
China Region
Leads 1,800
team members

2010
Managing Director
- HK, Macau
and Vietnam

1997
Hired as an
Administrative
Assistant in
Hong Kong office

Leads 200
team members

1997
Branch Manager
- Staffing

1999
Operations Manager
- Staffing

Leads 50
team members

2001
Operations Director
- Staffing and
Permanent
Recruitment

Leads 100
team members

Leads 120
team members

AWARDS

• Excellent Brand of Human Resources Consultancy
• Caring Company (9 consecutive years)
• Most Influential Brand
• Best Talent Staffing Organization of China
• Best Recruitment Firm of The Year
• Best Integrated Service of China
• Award for Outstanding Society Contribution

“Only in an organization that is genuinely
supportive of women’s professional
development, could I advance from an
administrative assistant to a top leadership
position with the overall accountability for the
business growth of the entire region.”
“Darryl Green, President of ManpowerGroup,
my boss and mentor, recognized my work in
driving revenue growth. He offered me
opportunities to develop in the areas of P&L
accountability and people management –
the two most important experiences to be
an effective leader in any company.”

2007
General Manager
- HK & Macau
Leads 130
team members

IN LEADERS’ WORDS

Education
University of
Melbourne
BA – Psychology

IN LANCY’S WORDS
IN LANCY’S WORDS

From Administrative Assistant to leading Greater China Region which grew 30% in 2012

“We recognized Lancy’s leadership qualities
and we acted swiftly to capitalize on them.
When it comes to talent, there is not time
to waste.”
—Jeff Joerres, Chairman & CEO,
ManpowerGroup
“Lancy’s first P&L position was as a Branch
Manager. This step was critical in her career
path because you don’t lead at ManpowerGroup without a strong P&L background.”
—Darryl Green, President,
ManpowerGroup
MONICA FLORES BARRAGAN
Former Branch Manager leads operations in 18 countries

LATAM
Responsible for
18 countries

2007
Regional Director,
2007
Mexico and Central
Regional Director,
America
Mexico and Central

10 direct reports

1994
Operations and
1994
Sales Manager

Operations and
Responsible for
Sales Manager

Mexico City and
Guadalajara

Responsible for
America
8 countries
1995
Delivery Service
1995
Manager

Delivery Service
Responsible for
Manager

Mexico City,
Guadalajara and
Monterrey

1996
1996
Outsourcing
Outsourcing
Assistant Director

Assistant Director
Responsible for
Mexico

1998
Managing and
1998
Operations
Managing and
Support Assistant
Operations
Director

Support Assistant
Responsible for
Director
Mexico

2003
Commercial
2003
Director,
Commercial
Mexico and
Central America
Director

• Leads more than 3,700 employees in 18 countries

ACCOMPLISHMENTS

“One of the most exciting aspects of my
job at ManpowerGroup and what made it
different from my previous jobs was that
90% of employees were women. In fact,
it was the first and only time I had a
female boss.”
“Throughout my career, I have seen
women underestimate their capabilities.
I made it my personal goal to do what’s
humanly possible to break down gender
stereotypes, empower women, and help
them recognize their talents and realize
their potential—just as my mentor,
Jonas Prising, did for me.”

Responsible for
Mexico and the
Caribbean

• Leads Mexico Operations, Staffing, Experis, ManpowerGroup Solutions,
Commerical, Finance, Human Resources, IT, Business Unit Support,
Right Management and Manpower Foundation
• In South America, leads General Direction of Andean Region, Brasil, Peru,
Southern Cone Region, Financial Cono Sur y Finance Direction
• Responsible for 30% of ManpowerGroup’s total sales in the Americas
• 2011 Distinguished Woman “Mujer Destacada” award by Mexico’s National Senate
• Named one of Mexico’s 500 most important companies
• 2012 Top Companies - Super Companies to Work With in MeCA & the Caribbean

IN LEADERS’ WORDS

1992
Branch Manager

IN MONICA’S WORDS

2013
Regional Director
2013
Latin America
Regional Director

Education
BS, Actuarial Studies
MA, Philosophy
MBA from IPADE

“Monica left us in 1999 to work at a bank.
The moment she left, we starting doing all
we possibly could to get her back.
Our efforts paid off, when she returned
to ManpowerGroup in 2003.”
—Jeff Joerres, Chairman & CEO,
ManpowerGroup

“In Mexico, only 5% of the top management positions are held by women. As
far as I’m concerned, that means 95% of
companies are missing out.”
—Jonas Prising, President, ManpowerGroup
MAALFRID BRATH, Managing Director, ManpowerGroup Norway
Education
Master in Finance,
Norwegian Business
School
State Authorized
Auditor, Norwegian
School of Economics

1989-1995
Manager,
Accounting Firm

2009
Managing Director,
Norway

1995-2008
Executive Vice
President,
Financial Services
Firm

IN MAALFRID’S WORDS

Bringing P&L experience to Norway’s #1 staffing company

IT’S A FACT

• Leads 525 employees
• Oversees 30 branches and 4 brands
• Connects 7,000 people with meaningful work everyday
• ManpowerGroup Norway maintains #1 position in the Norwegian market
• Chair of the Board for Young Enterprise Norway
• Member of the Board of the Norwegian Business School
• Member of the Board for The Government Pension Fund Norway

Source: KPMG Top management survey from 2012.

IN LEADERS’ WORDS

ACCOMPLISHMENTS

Even in Norway, considered one of the most gender equal countries in the world, only
16% of top management positions in companies listed on the Oslo Stock Exchange
are held by women.

“I knew I had made the right decision
joining ManpowerGroup when my boss
and mentor, Hans Leentjes, told me to be
bold and brave. He encouraged me to
‘wear a shirt that’s a little bit too big’ and
take on stretch assignments that would
force me outside of my comfort zone. He
made it clear that he and the company
were there to support me on my
professional journey.”
“Women who want to assume business
leadership positions should take on
P&L responsibilities early on in their
careers. P&L responsibilities are
essential for charting a professional
career path and developing
leadership skills.”

"We have hit a grand slam hiring
Maalfrid. A very successful leader
prior to joining ManpowerGroup,
she brought to us that invaluable
experience and a fresh perspective."
—Hans Leentjes, President of Northern Europe,
ManpowerGroup

“For us, it was a matter of recruiting a
leader with serious P&L pedigree who’s also
dialed into the Norwegian market and fully
committed to ManpowerGroup’s growth.”
—Jeff Joerres, Chairman & CEO,
ManpowerGroup
JUST THE FACTS

Monetary Fund. [Applies to the first three bullets].

Note: The order of citations corresponds to the order of data in each section.
The Great Talent Shortage Disconnect

Zahidi, S. & Ibarra, H. (2010). The Corporate Gender Gap Report 2010.
World Economic Forum.

ManpowerGroup. (2013). 2013 Talent Shortage Survey Research Results.
[Applies to all data on the page].

Weishul, K. (2004). “The Bottom Line on Women at the Top.” BusinessWeek, January 25, 2004.

When Women Do Better, Economies Do Better

The Truth is, You Don’t Offer What Women Want

Verveer, M. & Azzarelli, K. “At Davos Investing in Women Emerges as a
Business
Strategy.” Jan 25, 2013. Retrieved December 17, 2013 from
http://www.thedailybeast.com/articles/2013/01/25/at-davosivesting-in-wome
n-emerges-as-a-business-strategy.html.

LinkedIn. (2013). What Women Want @ Work: A Global LinkedIn Study.
http://blog.linkedin.com/2013/02/28/linkedin-what-women-want-study/.
[65% stat, 51% stat, 47% stat].

Elborght-Woytek, K., Newiak, M., et al. (2013). Women, Work, and the
Economy:
Macroeconomic Gains from Gender Equity. International Monetary Fund.

A Vicious Cycle

Zahidi, S. & Ibarra, H. (2010). The Corporate Gender Gap Report 2010.
World Economic Forum.
Elborght-Woytek, K., Newiak, M., et al. (2013). Women, Work, and the
Economy:
Macroeconomic Gains from Gender Equity. International Monetary Fund.
Zahidi, S. & Ibarra, H. (2010). The Corporate Gender Gap Report 2010.
World Economic Forum.

ManpowerGroup. (2013). 2013 Women in Work Survey. (Unpublished).
[28% stat, 30% stat].
GMI Ratings. (September 13, 2012). New Research on Gender Diversity in
the Boardroom. http://www3.gmiratings.com/home/2012/09/new-research-ongender-diversity-in-the-boardroom/.
CNN Money. (May 9, 2013). Women CEOs in the Fortune 500.
http://management.fortune.cnn.com/2013/05/09/women-ceos-fortune-500/.
Sealy, R., & Vinnicombe, S. (2012). The Female FTSE Board Report 2012:
Milestone or Millstone?
A Dangerous Assumption

Organisation for Economic Co-operation and Development. “Better Life
Index.” Retrieved January 13, 2014 from
http://www.oecdbetterlifeindex.org/topics/education/.

Becker-Blease, J. R., Elkinawy, S., & Stater, M. (2010). The impact of
gender on voluntary and involuntary executive departure. Economic Inquiry,
48(4), 1102-1118.

Ibid.

American Express OPEN. (2013). The 2013 State of Women-Owned
Businesses Report. A Summary of Important Trends, 1997-2013.

Perry, M.J. “Stunning college degree gap: Women have earned almost 10
million more college degrees than men since 1982.” American Enterprise
Institute. Retrieved January 13, 2014 from
http://www.aei-ideas.org/2013/05/stunning-college-degree-gap-women-hav
e-earned-almost-10-million-more-college-degrees-than-men-since-1982.
International Labour Organization. Key Indicators of the Labor Market, 7th
Edition. Accessed January 7, 2014.
When Women Lead, Businesses Do Better
Elborght-Woytek, K., Newiak, M., et al. (2013). Women, Work, and the
Economy: Macroeconomic Gains from Gender Equity. International

Guardian. (December 2009). Special Report: Women Small Business
Owners Will Create 5+ Million New Jobs by 2018, Transforming the Workplace for Millions of Americans.
American Express OPEN. (2013). The 2013 State of Women-Owned
Businesses Report. A Summary of Important Trends, 1997-2013.
Attracting More Women only Matters if You Want to Win
Sharpe, R. (2000). “As Leaders, Women Rule.” BusinessWeek, November
20, 2000. Retrieved January 13, 2014 from http://www.businessweek.com/2000/00_47/b3708145.htm.
Zenger, J. & Folkman, J. (2012). “Are Women Better Leaders than Men?”
HBR Blog Network. Retrieved January 13, 2014 from
http://blogs.hbr.org/2012/03/a-study-in-leadership-women-do/.
PDI Ninth House. (2012). Can Women Executives Break the Glass Ceiling?
Personnel Decision International Corporation.
And You Don’t Even Know What Affects their Careers
LinkedIn. (2013). What Women Want @ Work: A Global LinkedIn Study.
http://blog.linkedin.com/2013/02/28/linkedin-what-women-want-study/.
[51% stat].
ManpowerGroup. (2013). 2013 Women in Work Survey. (Unpublished).
[30% stat].
LinkedIn. (2013). What Women Want @ Work: A Global LinkedIn Study.
http://blog.linkedin.com/2013/02/28/linkedin-what-women-want-study/.
[47% stat].
Women in the Leadership Pipeline are being Funneled Out
International Labour Organization. Key Indicators of the Labor Market, 7th
Edition. Accessed November 21, 2013.
CNN Money. (May 9, 2013). Women CEOs in the Fortune 500.
http://management.fortune.cnn.com/2013/05/09/women-ceosfortune-500/.
It’s a Fact (Maalfrid Brath Profile)
KPMG Top management survey, 2012.

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Happy International Women's Day. Cracking the Case. Why you need women leaders. How to get them and keep them.

  • 1. THE CRACK I NG CASE ? Why you need women leaders. How to get them and keep them.
  • 2. THE GREAT TALENT SHORTAGE DISCONNECT THE TALENT SHORTAGE EMPLOYERS WHO CAN’T FILL AVAILABLE JOBS Global: 35% Japan: 86% Brazil: 68% India: 61% 7% of employers say they are hiring people without the necessary skills as a strategy to fill the talent gap. EMPLOYERS ACTIVELY SEEKING FEMALE TALENT* Global: 2% Japan: 12% Brazil: 0% [This is not a typo] India: 6% Source: ManpowerGroup. 2013 Talent Shortage Survey Research Results. *Among employers indicating they are having difficulty filling available jobs.
  • 3. “WHEN WOMEN DO BETTER, ECONOMIES DO BETTER” The research is indisputable: At the country level, equal opportunity equals economic advantage. “The evidence is clear, as is the message: when women do better, economies do better.” — Christine Lagarde, managing director, International Monetary Fund TRUE • Reduced gender inequality enhances productivity and economic growth • Economies gain when women develop their full labor market potential • Developing economies grow when women have better opportunities to earn and control income • Country competitiveness goes up when women have same rights and opportunities as men WOMEN.... OECD — in 59 out of 65 countries girls outperformed boys on reading, math and science tests. OECD — 41% of millennial women have at least upper secondary degree (33% of men). US — women earn 56.7% of bachelor degrees, 59.9% of masters, 51.6% of doctorates. UK — 50.5% of working women (25-29) have a post-secondary education (40.2% of men). Sources: World Economic Forum. The Corporate Gender Gap Report 2010. International Monetary Fund. Women, Work, and the Economy: Macroeconomic Gains from Gender Equity. Daily Beast. “At Davos Investing in Women Emerges as a Business Strategy.” OECD Better Life Index. American Enterprise Institute, Stunning College Degree Gap. International Labour Organization. Key Indicators of the Labor Market, 7th Edition.
  • 4. WHEN WOMEN LEAD, BUSINESSES DO BETTER WHAT DO WOMEN IN LEADERSHIP BRING TO THE TABLE? • More diverse perspectives • A maximized talent pool • Fewer high-risk financial transactions • Better returns FACT Women make companies more competitive. Companies with the most female officers have better returns. Way better. 34 Sources: World Economic Forum. The Corporate Gender Gap Report 2010. Businessweek. “The Bottom Line on Women at the Top.” International Monetary Fund. Women, Work, and the Economy: Macroeconomic Gains from Gender Equity.
  • 5. We’ve heard all the excuses for not having more women in top leadership. ACK EY L TH GHT E RI E TH IENC PER EX E OM RS ES E AV NAG ? E H MA WE W ’T EN DON M , WO ADY RE AL VE HA ITIES N ME RIOR WO R P HE OT WE D O KNOW N’T WHAT WOM EN W ANT THE LED Y HAVE N’T BIG EN TEA OUGH MS WE TRY SO HARD WITH OUR PROGRAMS THEY DON’T APPLY WE A L MEE WAYS T OU DIVE R RSIT Y QU OTA S VE E HA AV S S E EN N HITI ITIE R OMME IO IOR W O PR R W ER R P H OTTHE O Here’s a new idea: Stop talking and start acting.
  • 6. THE TRUTH IS, YOU DON’T OFFER WHAT WOMEN WANT. 65% of women say flexible work options are important to them and only 28% of employers provide them. THERE’S A DISCONNECT BETWEEN WHAT WOMEN WANT AND WHAT YOU OFFER THEM: 51% of women say they have no clear career path. 30% [Employers say] 47%] [Women say Women’s advancement is hindered by a lack of professional development opportunities. Sources: LinkedIn. What Women Want @ Work: A Global LinkedIn Study. ManpowerGroup. 2013 Women in Work Survey.
  • 7. A VICIOUS CYCLE YOU WANT TO KNOW WHY YOU HAVE NO WOMEN IN LEADERSHIP? SHE’S NOT ON YOUR BOARD 1/3 U.S. companies with NO women on their boards NEWSFLASH SHE’S NOT YOUR BOSS’ BOSS SHE’S NOT YOUR BOSS <5% Fortune 500s with women CEOs 7% Women executive directors in the FTSE 100 You have no women in leadership, because you have no women in leadership. Sources: GMI Ratings. New Research on Gender Diversity in the Boardroom. CNN Money. Women CEOs in the Fortune 500. The Female FTSE Board Report 2012: Milestone or Millstone?
  • 8. A DANGEROUS ASSUMPTION: false TRUE TRUE TRUE TRUE “WOMEN USUALLY LEAVE EXECUTIVE RANKS BECAUSE OF FAMILY COMMITMENTS” Women leave executive positions at twice the rate of men. 2X When women leave, they start their own businesses at twice the rate of men. 2X By 2018 women-owned, small businesses will create 1/3 of all new jobs. 1/3 Women-owned businesses exceed average profits in 8 of 13 industries and match them in 2 others. 10/13 What really happens when women leave ? They take their human potential with them Sources: Economic Inquiry. The impact of gender on voluntary and involuntary executive departure. American Express OPEN. The 2013 State of Women-Owned Businesses Report. Guardian. Special Report: Women Small Business Owners Will Create 5+ Million New Jobs by 2018.
  • 9. ATTRACTING MORE WOMEN ONLY MATTERS IF YOU WANT TO WIN Women Outperform Men on Virtually Every Business Measure [not that we’re keeping score]. FACTORS WOMEN MEN Motivating others Fostering communication Producing high-quality work Strategic planning Listening Analyzing issues "When you get diversity right, you get diversity of thought and better results.” – Jeff Joerres In 2000, Businessweek pulled together a set of management studies of performance reviews. The original sources included: Hagberg Consulting Group, Management Research Group, Lawrence A. Pfaff, Personnel Decisions International Inc., Advanced Teamware Inc. The 2012 Zenger & Folkman and PDI studies supported many of these findings.
  • 10. PROGRAMS ARE NOT ENOUGH “Programs alone have not driven the results companies are looking for. If organizations are serious about getting more women into leadership roles, they must go beyond programs and perform a systematic, in-depth analysis of their culture and flow metrics. Only then will they be able to craft a one-size-fits-one approach that identifies organizational and individual solutions that will increase the number of women in leadership and in the pipeline. These solutions must be as unique as a corporate culture and the individuals that are a part of it.” —Mara Swan, Executive Vice President, Global Strategy and Talent, ManpowerGroup
  • 11. KNOW YOUR SOCIAL METRICS Same Qualities, Different Descriptions. Words used about men and women in the workplace. MEN WOMEN Assertive Aggressive Leader Manager Networker Gossipy Fair Pushover Innovative Idealistic Boss Tough Bossy Pushy Conceptual Dreamer Strategic Unrealistic Ducks in a Row Micro-Manager Thoughtful Indecisive Empathetic Emotional Authoritative Overbearing Persuasive Argumentative at how people are perceived in your organization. Be hyper-conscious about how people's skill sets and contributions are valued. You just might be surprised that you find organizational gender bias. It's critical to to know what to watch and listen for.
  • 12. Women in the LEADERSHIP PIPELINE are being FUNNELED OUT ONE-SIZE FITS-ALL HALF OF THE GLOBAL WORKFORCE No training WHY? No culture change, just programs No plan No onboarding No support Passed over for promotion No mentor No advancement No P&L responsibility 5% of CEOs THAT’S WHY YOU NEED ONE-SIZE-FITS-ONE APPROACH Sources: International Labour Organization. Key Indicators of the Labor Market, 7th Edition. CNN Money. Women CEOs in the Fortune 500.
  • 13. ONE-SIZE FITS-ONE To understand why women are funneled out you need to KNOW YOUR FLOW METRICS Questions to Ask SOURCED Are you asking why? Are you analyzing cultural reasons? Are you taking action? DIDN’T APPLY. APPLIED SCREENED & ASSESSED INTERVIEWED Do you ask why? Are you taking action or just talking? What percentage of men vs. women apply and for what jobs? Where do successful candidates come from? Do you ask why candidates apply? Is there a gender difference in the resumes getting pulled? Are there assessment questions that screen out women? Are there certain discussion areas where women score lower than men? Why? Are women asked the same questions and evaluated using the same criteria? Is there an interviewer bias? DIDN’T ACCEPT. HIRED RETAINED Do you have exit interviews? What differences exist? How are you addressing? What’s your reputation/culture? Where & who sources your candidates? What does your website look like? What’s your social presence? Do you have women in prominent leadership roles? Is there an onboarding plan? Is management ready? Are there clear objectives and ongoing feedback for women? Is there a difference between why men and women leave? Are there different retention rates by area, job or manager? Are mentors connected with employees? Is there a support network? LEFT. PROMOTED At what level do women leave? Why? Are women assigned to P&L roles? Do you have one-size-fits-one plan? Where specifically does women’s advancement decline? Why? What jobs are women vs. men promoted to?
  • 14. IT ALL STARTS WITH THE LEADERSHIP AND YOUR CORPORATE CULTURE “Organizations have distinct cultural blueprints. One-size-fits-all approaches to developing talent diversity simply don't work. Leaders who value diversity analyze their organization's people policies and practices from their organization's unique perspective. At ManpowerGroup, we apply a one-size-fits-one approach to develop our people. It's part of our culture. We believe that self-awareness is the key to development. That's why we purposefully tailor exposure, experience and education to fit the specific needs of each individual employee.” —Jeff Joerres, Chairman & CEO, ManpowerGroup
  • 15. CRACK 2008 2010 2010 2011 PINK magazine names Manpower one of its "Top Companies for Women" Libby Sartain joins the Board InterOrganization names Jeff one of 11 “Guys Who Get It” Patricia Hemmingway Hall joins the Board BOARD OF DIRECTORS 1999: 0% 2013: 31% TOP EXECUTIVES 1/3 GLOBAL LEADERS ManpowerGroup is run by a Board and executive team full of white guys 34% Jeff Joerres takes the helm Rozanne L. Ridgeway joins the Board (since then retired) Mara Swan joins the executive team Gina Boswell and Cari Dominguez join the Board 1999 1999 2001 2005 2007 EXECUTIVE VICE PRESIDENTS 20%
  • 16. ONE-SIZE-FITS-ONE APPROACH These 3 global leaders are responsible for USD 2 BILLION of Manpower Group’s total revenue.
  • 17. LANCY CHUI 2012 Regional Managing Director – Greater China Region Leads 1,800 team members 2010 Managing Director - HK, Macau and Vietnam 1997 Hired as an Administrative Assistant in Hong Kong office Leads 200 team members 1997 Branch Manager - Staffing 1999 Operations Manager - Staffing Leads 50 team members 2001 Operations Director - Staffing and Permanent Recruitment Leads 100 team members Leads 120 team members AWARDS • Excellent Brand of Human Resources Consultancy • Caring Company (9 consecutive years) • Most Influential Brand • Best Talent Staffing Organization of China • Best Recruitment Firm of The Year • Best Integrated Service of China • Award for Outstanding Society Contribution “Only in an organization that is genuinely supportive of women’s professional development, could I advance from an administrative assistant to a top leadership position with the overall accountability for the business growth of the entire region.” “Darryl Green, President of ManpowerGroup, my boss and mentor, recognized my work in driving revenue growth. He offered me opportunities to develop in the areas of P&L accountability and people management – the two most important experiences to be an effective leader in any company.” 2007 General Manager - HK & Macau Leads 130 team members IN LEADERS’ WORDS Education University of Melbourne BA – Psychology IN LANCY’S WORDS IN LANCY’S WORDS From Administrative Assistant to leading Greater China Region which grew 30% in 2012 “We recognized Lancy’s leadership qualities and we acted swiftly to capitalize on them. When it comes to talent, there is not time to waste.” —Jeff Joerres, Chairman & CEO, ManpowerGroup “Lancy’s first P&L position was as a Branch Manager. This step was critical in her career path because you don’t lead at ManpowerGroup without a strong P&L background.” —Darryl Green, President, ManpowerGroup
  • 18. MONICA FLORES BARRAGAN Former Branch Manager leads operations in 18 countries LATAM Responsible for 18 countries 2007 Regional Director, 2007 Mexico and Central Regional Director, America Mexico and Central 10 direct reports 1994 Operations and 1994 Sales Manager Operations and Responsible for Sales Manager Mexico City and Guadalajara Responsible for America 8 countries 1995 Delivery Service 1995 Manager Delivery Service Responsible for Manager Mexico City, Guadalajara and Monterrey 1996 1996 Outsourcing Outsourcing Assistant Director Assistant Director Responsible for Mexico 1998 Managing and 1998 Operations Managing and Support Assistant Operations Director Support Assistant Responsible for Director Mexico 2003 Commercial 2003 Director, Commercial Mexico and Central America Director • Leads more than 3,700 employees in 18 countries ACCOMPLISHMENTS “One of the most exciting aspects of my job at ManpowerGroup and what made it different from my previous jobs was that 90% of employees were women. In fact, it was the first and only time I had a female boss.” “Throughout my career, I have seen women underestimate their capabilities. I made it my personal goal to do what’s humanly possible to break down gender stereotypes, empower women, and help them recognize their talents and realize their potential—just as my mentor, Jonas Prising, did for me.” Responsible for Mexico and the Caribbean • Leads Mexico Operations, Staffing, Experis, ManpowerGroup Solutions, Commerical, Finance, Human Resources, IT, Business Unit Support, Right Management and Manpower Foundation • In South America, leads General Direction of Andean Region, Brasil, Peru, Southern Cone Region, Financial Cono Sur y Finance Direction • Responsible for 30% of ManpowerGroup’s total sales in the Americas • 2011 Distinguished Woman “Mujer Destacada” award by Mexico’s National Senate • Named one of Mexico’s 500 most important companies • 2012 Top Companies - Super Companies to Work With in MeCA & the Caribbean IN LEADERS’ WORDS 1992 Branch Manager IN MONICA’S WORDS 2013 Regional Director 2013 Latin America Regional Director Education BS, Actuarial Studies MA, Philosophy MBA from IPADE “Monica left us in 1999 to work at a bank. The moment she left, we starting doing all we possibly could to get her back. Our efforts paid off, when she returned to ManpowerGroup in 2003.” —Jeff Joerres, Chairman & CEO, ManpowerGroup “In Mexico, only 5% of the top management positions are held by women. As far as I’m concerned, that means 95% of companies are missing out.” —Jonas Prising, President, ManpowerGroup
  • 19. MAALFRID BRATH, Managing Director, ManpowerGroup Norway Education Master in Finance, Norwegian Business School State Authorized Auditor, Norwegian School of Economics 1989-1995 Manager, Accounting Firm 2009 Managing Director, Norway 1995-2008 Executive Vice President, Financial Services Firm IN MAALFRID’S WORDS Bringing P&L experience to Norway’s #1 staffing company IT’S A FACT • Leads 525 employees • Oversees 30 branches and 4 brands • Connects 7,000 people with meaningful work everyday • ManpowerGroup Norway maintains #1 position in the Norwegian market • Chair of the Board for Young Enterprise Norway • Member of the Board of the Norwegian Business School • Member of the Board for The Government Pension Fund Norway Source: KPMG Top management survey from 2012. IN LEADERS’ WORDS ACCOMPLISHMENTS Even in Norway, considered one of the most gender equal countries in the world, only 16% of top management positions in companies listed on the Oslo Stock Exchange are held by women. “I knew I had made the right decision joining ManpowerGroup when my boss and mentor, Hans Leentjes, told me to be bold and brave. He encouraged me to ‘wear a shirt that’s a little bit too big’ and take on stretch assignments that would force me outside of my comfort zone. He made it clear that he and the company were there to support me on my professional journey.” “Women who want to assume business leadership positions should take on P&L responsibilities early on in their careers. P&L responsibilities are essential for charting a professional career path and developing leadership skills.” "We have hit a grand slam hiring Maalfrid. A very successful leader prior to joining ManpowerGroup, she brought to us that invaluable experience and a fresh perspective." —Hans Leentjes, President of Northern Europe, ManpowerGroup “For us, it was a matter of recruiting a leader with serious P&L pedigree who’s also dialed into the Norwegian market and fully committed to ManpowerGroup’s growth.” —Jeff Joerres, Chairman & CEO, ManpowerGroup
  • 20. JUST THE FACTS Monetary Fund. [Applies to the first three bullets]. Note: The order of citations corresponds to the order of data in each section. The Great Talent Shortage Disconnect Zahidi, S. & Ibarra, H. (2010). The Corporate Gender Gap Report 2010. World Economic Forum. ManpowerGroup. (2013). 2013 Talent Shortage Survey Research Results. [Applies to all data on the page]. Weishul, K. (2004). “The Bottom Line on Women at the Top.” BusinessWeek, January 25, 2004. When Women Do Better, Economies Do Better The Truth is, You Don’t Offer What Women Want Verveer, M. & Azzarelli, K. “At Davos Investing in Women Emerges as a Business Strategy.” Jan 25, 2013. Retrieved December 17, 2013 from http://www.thedailybeast.com/articles/2013/01/25/at-davosivesting-in-wome n-emerges-as-a-business-strategy.html. LinkedIn. (2013). What Women Want @ Work: A Global LinkedIn Study. http://blog.linkedin.com/2013/02/28/linkedin-what-women-want-study/. [65% stat, 51% stat, 47% stat]. Elborght-Woytek, K., Newiak, M., et al. (2013). Women, Work, and the Economy: Macroeconomic Gains from Gender Equity. International Monetary Fund. A Vicious Cycle Zahidi, S. & Ibarra, H. (2010). The Corporate Gender Gap Report 2010. World Economic Forum. Elborght-Woytek, K., Newiak, M., et al. (2013). Women, Work, and the Economy: Macroeconomic Gains from Gender Equity. International Monetary Fund. Zahidi, S. & Ibarra, H. (2010). The Corporate Gender Gap Report 2010. World Economic Forum. ManpowerGroup. (2013). 2013 Women in Work Survey. (Unpublished). [28% stat, 30% stat]. GMI Ratings. (September 13, 2012). New Research on Gender Diversity in the Boardroom. http://www3.gmiratings.com/home/2012/09/new-research-ongender-diversity-in-the-boardroom/. CNN Money. (May 9, 2013). Women CEOs in the Fortune 500. http://management.fortune.cnn.com/2013/05/09/women-ceos-fortune-500/. Sealy, R., & Vinnicombe, S. (2012). The Female FTSE Board Report 2012: Milestone or Millstone? A Dangerous Assumption Organisation for Economic Co-operation and Development. “Better Life Index.” Retrieved January 13, 2014 from http://www.oecdbetterlifeindex.org/topics/education/. Becker-Blease, J. R., Elkinawy, S., & Stater, M. (2010). The impact of gender on voluntary and involuntary executive departure. Economic Inquiry, 48(4), 1102-1118. Ibid. American Express OPEN. (2013). The 2013 State of Women-Owned Businesses Report. A Summary of Important Trends, 1997-2013. Perry, M.J. “Stunning college degree gap: Women have earned almost 10 million more college degrees than men since 1982.” American Enterprise Institute. Retrieved January 13, 2014 from http://www.aei-ideas.org/2013/05/stunning-college-degree-gap-women-hav e-earned-almost-10-million-more-college-degrees-than-men-since-1982. International Labour Organization. Key Indicators of the Labor Market, 7th Edition. Accessed January 7, 2014. When Women Lead, Businesses Do Better Elborght-Woytek, K., Newiak, M., et al. (2013). Women, Work, and the Economy: Macroeconomic Gains from Gender Equity. International Guardian. (December 2009). Special Report: Women Small Business Owners Will Create 5+ Million New Jobs by 2018, Transforming the Workplace for Millions of Americans. American Express OPEN. (2013). The 2013 State of Women-Owned Businesses Report. A Summary of Important Trends, 1997-2013. Attracting More Women only Matters if You Want to Win Sharpe, R. (2000). “As Leaders, Women Rule.” BusinessWeek, November 20, 2000. Retrieved January 13, 2014 from http://www.businessweek.com/2000/00_47/b3708145.htm.
  • 21. Zenger, J. & Folkman, J. (2012). “Are Women Better Leaders than Men?” HBR Blog Network. Retrieved January 13, 2014 from http://blogs.hbr.org/2012/03/a-study-in-leadership-women-do/. PDI Ninth House. (2012). Can Women Executives Break the Glass Ceiling? Personnel Decision International Corporation. And You Don’t Even Know What Affects their Careers LinkedIn. (2013). What Women Want @ Work: A Global LinkedIn Study. http://blog.linkedin.com/2013/02/28/linkedin-what-women-want-study/. [51% stat]. ManpowerGroup. (2013). 2013 Women in Work Survey. (Unpublished). [30% stat]. LinkedIn. (2013). What Women Want @ Work: A Global LinkedIn Study. http://blog.linkedin.com/2013/02/28/linkedin-what-women-want-study/. [47% stat]. Women in the Leadership Pipeline are being Funneled Out International Labour Organization. Key Indicators of the Labor Market, 7th Edition. Accessed November 21, 2013. CNN Money. (May 9, 2013). Women CEOs in the Fortune 500. http://management.fortune.cnn.com/2013/05/09/women-ceosfortune-500/. It’s a Fact (Maalfrid Brath Profile) KPMG Top management survey, 2012.