Wagstaff Customer Benefits Brochure

1. innovation.trust.
w o r k p l a c e c o n s u lt a n c y . i n t e r i o r d e s i g n .
professionalism.longevity.
i n t e r i o r f i t- o u t . f u r n i t u r e s o l u t i o n s . m o v e m a n a g e m e n t . H i r e .
expertise.efficiency.
re-use & recycle . specialists
wagstaff
The Benefits
of working with Wagstaff
www.wagstaffgroup.co.uk

2. Contents
4 Our Core Services
4 Heritage and Financial Security
4 National Coverage, local support
4 Largest Direct Seller of Furniture
in the UK
4 Single Source Supplier
4 Product Independence
4 Virtual Manufacturer
4 Corporate Social Responsibility
4 Accreditations
Why Wagstaff?
What are the benefits ... 4 Case Studies
don’t just take our word for it ....
4 Customer Service Centre

3. innovation.trust.
Our Core Services
professionalism.longevity.
expertise.efficiency.
Established in 1903, Wagstaff Interiors Group
are one of the leading UK companies in the
office furniture and fit-out industry.
We can take your project from consultation
to completion utilising our 7 key core services.
We have delivered fantastic results to
hundreds of satisfied customers.
Workplace
Interior Design
Consultancy
Interior Fit-Out Core Services Furniture Solutions
Move Management Furniture Hire Services
Furniture Re-Use
& Recycle
This brochure aims to illustrate why we think we have
been so successful, highlighting the unique benefits
that we offer to YOU and our customers.
Ravensbourne College, London
Photo: Mike Torrington

4. innovation.trust.
01
professionalism.longevity.
expertise.efficiency.
Heritage
& Financial Security
Established in 1903 we have over 100 years experience 60% Commercial Sector
40% Public Sector
and a long history of steady financial growth.
Our continual reinvestment into our business has
allowed us to continue to grow even in today’s 1
challenging market. We are cash rich! 2
With £5 Million of working cash capital
and our diverse client base ( 60% commercial sector, 40% public sector )
helps us to exceed a turnover of £35 Million. This diverse client base is split across 7 different core
income service streams at 8 different national locations. 19 legally binding public and commercial
sector frameworks guarantee us a strong foundation. Not only that but we also own all our
properties outright and have no third party shareholders, all of which gives us an extremely high
credit rating and proves our business model is working.
customer
benefits Wagstaff Turnover £ Million (2003 - 2011)
Here today Financially Strong
£45
£40
here tomorrow Money in the bank £35
Working with a means we always £30
financially stable buy at the best terms, £25
company gives better than anyone £20
you peace of mind else, ensuring that you
£15
by reducing your always get the most
£10
£5
financial risks competitive prices 2003 2004 2005 2006 2007 2008 2009 2010 2011
Diversity
We are less affected by Security Best Terms
market downturns as we We underwrite We obtain account status
have such a diverse client supply chain with all our suppliers
base, also our flexibility product warranties; which benefits supplier
means we can switch your warranty sits and client cash flow
our focus instantly and with us
seamlessly to ensure a
healthy business model
Growing Stronger Reduced Risk
Cash Rich Our growth over the Cash is king! Reduce your
If we need to pay last four years proves risk! We have the means
up front with new or our business model is to pay suppliers on time
specialist suppliers we working every time, which ensures
have the funds to do so. your contract
keeps moving.

5. innovation.trust.
02
professionalism.longevity.
expertise.efficiency.
National Coverage,
local support
We are the only company to offer our 7 core services nationally with an office in
each region of the UK.
Our 8 strategically placed distribution & re-use/recycle centres are positioned to
support your regional requirements
Local support, local people, national coverage, we have 35 sales consultants,
15 project managers and 9 designers who operate from our regional offices
meaning that you will always deal with Wagstaff direct, and we’ll never try to
manage your project from the other end of the country.
customer
benefits
Face to face Local service
If you need to see Our installation and
one of our teams we after sales service
are just down the teams are also local,
Scotland
D W Office road, we won’t try so we can easily pop
and solve a problem back to see you.
over the phone that We can provide local
needs a site visit. support nationally.
North East
D W
Office
Yorkshire Office
W
D
D M National support
Northern
Office W
Many of our clients have regional offices
to support local clients, we are no
East Anglia
Midlands
Office W
W
Office different.
D
D
D
South West & Wales
Office W W D
Southern/ Maximum efficiency
Head Office
Overseas
R
Our proven business
Re-Use Hub
model means we only pay for what
we use and need, no factories
running at half capacity, no staff
W Wagstaff Offices
twiddling their thumbs, our shared
D Distribution Centres
resource means we run more
M Manufacturing Centre efficiently to help reduce CO2 and
R Overseas Re-Use Hub costs to you.

6. innovation.trust.
03
professionalism.longevity.
expertise.efficiency.
Largest direct provider
of furniture in the UK
We are the largest direct seller of commercial furniture in the UK market, any larger
company will sell to you through a third party dealer, increasing your supply chain.
We are also the only truly national manufacturing dealership left in the UK
customer
benefits
Buying power
You get the benefits
of our buying power
Savings
By going direct Go direct
with a market You work directly with
leader you us; we will not introduce
shorten your you to a third party dealer Best value
supply chain who doesn’t have the Our volume
and reduce your same financial standing, and national
cost standards, accreditations, infrastructure
CSR etc… enables us to
Knowledge significantly
Vast independent reduce your
product and market costs on the
knowledge one’s and two’s

7. innovation.trust.
04
professionalism.longevity.
expertise.efficiency.
Single Source
Supplier
All under one roof, Workplace Consultancy, Interior Design, Interior Fit-Out,
Furniture Solutions, Move Management, Furniture Hire and Re-use & Recycle
all offered nationally, by one company.
We can take your project from conception to completion and beyond with our
exceptional after sales service.
customer
benefits
Being transparent
Cost transparency Faster
allows you to see Faster delivery, because we
where every are doing it all,
penny goes we don’t have to wait
for any third parties, we
can overlap tasks and
Cherry pick the best communicate easily to
We provide multi-supplier deliver your project in
product procurement record time
through a single source
Peace of mind
Security, because you
Hassle free work directly with us
You work with one company we can guarantee the
and leave us to deal with the rest, security of the supply
one quote, designer, chain, by underwriting
acknowledgment. suppliers warranties, we
One risk assessment, project manager, supply one master of all
method statement, invoice your warranties for extra
and one point of contact to help peace of mind.
you deliver your project with concise
communication throughout
the whole process.

8. innovation.trust.
05
professionalism.longevity.
expertise.efficiency.
Product Independence
In this huge office interiors market, Wagstaff is the only company of its size to have
maintained its independence allowing us to provide product options and truly
independent advice. We have extensive knowledge and buying power allowing us
to represent the current market. We are loyal to our clients not our supply chain, we
will always negotiate on your behalf and can offer you ‘open book’ supply options
for complete transparency.
customer
benefits
See all options
We always try to provide market
Freedom
options against specified product to
Our product independence
show true choice and possible value.
allows you to buy all you
require from one supplier
Guarantee supply Healthy competition In your interest
Let us specify your We introduce With our market
product, utilise competition between knowledge we will
our vast market our suppliers, they negotiate on your
knowledge and may not like it, but we behalf allowing
guarantee a robust work for our clients to us to underwrite
supply chain get the best value. warranties,
guarantee continuity
of supply and
establish day two
product costs

9. innovation.trust.
06
professionalism.longevity.
expertise.efficiency.
Virtual
Manufacturer
What is Virtual Manufacturing?
We design, develop and produce our own product ranges through shared or part
owned manufacturing facilities, sourcing raw materials as far down the supply chain
as possible. We listen to our clients and can produce exactly what they need.
Manufacturing in this way shortens the supply chain and gives us exclusive ranges
at unbeatable prices. We don’t incur factory overheads and production always runs
at maximum capacity for ultimate efficiency.
Look out for our Wagstaff Construct logo for products produced in this way.
CONSTRUCT
customer
benefits
Shorter supply chain
Shortening the supply Complete control
chain means better value; Because we design our
you are buying direct from own products, bespoke and
the manufacturer but with special requirements are easily
the service and support of accommodated.
a dealer
Quality products
All Wagstaff Construct Happier environment
products are rigorously With less waste,
tested to British and combined production and
European standards maximisation of delivery
loads, an efficient factory
is a happier factory,
environmentally Effective buying equals
effective selling
Buying materials at the
base of the supply chain
reduces multiple supplier
margins and ensures
that we are competitive

10. innovation.trust.
07
professionalism.longevity.
expertise.efficiency.
Corporate Social
Responsibility
We pride ourselves on our strong CSR and how we have implemented our social
and environmental initiatives, re-use and recycling is one of our 7 core services.
Being national we insist on working with local people and local suppliers where ever
you are in the country and we have local distribution, installation, re-use and recycle
hubs across the UK.
Every year we are actively supporting national and local charities, which is a great
team building and fundraising exercise.
We produce an ongoing series of White Papers to educate people about new ways
of working in a changing world of technology and how this can be implemented in a
sustainable way
Our efforts have been recognised as we have received a Mayor of London’s Green
Procurement award.
customer
benefits
Let’s work together CO2 reduction
Working with like minded Help to reduce CO2 and your carbon
companies can fulfil your footprint to improve our environment
CSR requirements for a for the next generation
better future
Make a difference Measurability
Join a team of people who Reporting back to you
realise that making small and your clients through
steps can make a BIG Wagstaff’s carbon analysis
environmental change if we reports;
all work together “How green have we been!”
Environmental knowledge
Understanding the options of new working practices and
implementing new technology and ways of working can help
you make powerful social and environmental decisions when
it comes to your project, don’t be left in the dark!

11. innovation.trust.
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professionalism.longevity.
expertise.efficiency.
Accreditations
Accreditations don’t come easy, we put a lot of work in to attaining and
maintaining the accreditations that you see on this page and so we
should.
We are proud to demonstrate to you the high standards we achieve
and adhere to.
customer
benefits
Risk reduction Easy choice
Reduce your risk and trade Why would you choose to work with
with peace of mind that a company that hasn’t achieved
your supplier is qualified to these important accreditations?
supply these services
Legality
Some of these
Ongoing support
accreditations
These accreditations
are legal requirements,
don’t end with a certificate
need we say more.
framed on the wall. Our
governing bodies provide
ongoing support, advice
and continual improvement
that we can call on at any
time

12. innovation.trust.
09
professionalism.longevity.
expertise.efficiency.
Case Studies
don’t just take our word for it ....
As you can imagine we have completed many successful projects over the years,
but what is interesting is the client diversity of these projects, we have worked with
all kinds of people on all kinds of projects, we love a challenge and relish lateral
thinking to solve problems. This is one of the reasons that we have existing clients
for years and even decades!
Our business is roughly split between 60% commercial and 40% public sector, we
know how you work, we know the limitations you can sometimes face but with
this knowledge and our flexibility we can help make the project process easy and
successful.
customer
benefits
Proof Understanding
Long term clients prove the Knowing how you work makes
relationships we have built projects run seamlessly
We know you
Confidence
We have clients in your
Our corporate and public
market sector
sector client base hopefully
inspires confidence in your
choice of supplier
Security
A diverse market sector
gives us our security of
consistent business in Experience
varying market climates We have a wealth of
experience, more than
anyone else in the industry.
Educational . Hospitality . Office . Retail . Healthcare . Emergency Services . Homeworking

13. innovation.trust.
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professionalism.longevity.
expertise.efficiency.
Customer Service
Centre
Whether you are a small business or a major corporate customer, we are
committed to delivering excellent customer service. At Wagstaff you will always
be dealing with a friendly, professional and experienced member of our team at
every point of contact, we have a dedicated member of our Customer Service
Team checking every order ensuring any potential errors are eradicated before
your goods are manufactured.
customer
benefits Friendly professional help
All your enquiries are
treated professionally
Highest standards and efficiently aiming for
We constantly monitor Transparency
the right answer the first
our performance against We believe in being
time. Our team is polite,
published Service Level clear and open when
courteous and clear about
Agreements and Key conducting business of
what can and cannot be
Performance Indicators. any kind, good or bad you
done. We actively seek
We monitor complaints will always know where
your views to help us
and your feedback through you stand, this is how we
improve our service.
regular satisfaction surveys earn trust and respect with
and Installation Satisfaction our customers.
Streamline logistics
Certificates.
All orders and deliveries
Delivery on time, are organised by our team
Netsuite order tracking every time in one location. This allows
Want to see where your We guarantee that all us to integrate orders to
order is at? With our our products reach you achieve better price breaks
Netsuite system you can in the best possible time and consolidate deliveries to
log on remotely and and condition, using minimise half empty loads to
check the progress of your highly trained delivery and reduce travel miles
orders and when to expect installation teams and CO2
delivery.
After sales support
Our excellence in customer service doesn’t end once we
deliver your goods, a Wagstaff customer service advisor
will be there to help you during the lifetime of your project,
we have a wealth of experience and all of our people are
committed to delivering excellence in customer service.

14. Our customer benefits
We hope you appreciate the uniqueness of the
Wagstaff Group and more importantly the
benefits we can bring to you
Learn more about our business at www.wagstaffgroup.co.uk
or request the following literature
Wagstaff Corporate Profile l
Design & Build Brochure l
Furniture Directory l
Wagstaff Collection l
Our CSR Policy l
Wagstaff Hire Brochure l
Case Studies l
Wagstaff Whitepapers l

15. innovation.trust.
professionalism.longevity.
expertise.efficiency.
wagstaff
www.wagstaffgroup.co.uk
Head/Southern Office Yorkshire Office
The Wagstaff Centre Unit 4, Stadium Way
15 Wharfside, Rosemont Road Leeds, West Yorkshire
Wembley, Middx HA0 4PE LS11 0EW
T: 020 8432 1000 T: 0113 270 3312
F: 020 8432 1111 F: 0113 272 5936
E: interiors@wagstaffgroup.co.uk E: yorkshire@wagstaffgroup.co.uk
South West Office Northern Office
Stuart House, The Back Centurion House, Leyland Business Park
Chepstow, Gwent Centurion Way, Farington, Preston
Monmouthshire NP16 5HH Lancashire PR25 3GR
T: 01291 626 596 T: 01772 511 786
F: 01291 630 342 F: 01772 511 758
E: southwest@wagstaffgroup.co.uk E: north@wagstaffgroup.co.uk
East Anglia Office North East Office
Unit 20, Diss Business Centre The Enterprise Centre, Ridley Street
Dark Lane, Scole The Quayside, Blyth
Diss, Norfolk IP21 4HD Northumberland NE24 3AG
T: 01379 644 448 T: 01670 542 870
F: 01379 644 548 F: 01670 542 883
E: east@wagstaffgroup.co.uk E: northeast@wagstaffgroup.co.uk
Midlands Office Scotland Office
Holly Farm Business Park 11 Maritime Street
Honiley, nr Kenilworth Edinburgh
Warwickshire CV8 1NP EH6 6SB
T: 01926 485 083 T: 0131 625 1033
F: 01926 485 077 F: 0131 625 1034
E: midlands@wagstaffgroup.co.uk E: scotland@wagstaffgroup.co.uk
Wagstaff Customer Service Centre
T: 0844 375 9690
F: 0844 375 9691
E: customerservice@wagstaffgroup.co.uk
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