3. A Unique blend of ingredients
Boutique Quality
• Dynamic
• Involved
• Creative
• Flexible
• Strategic
• Consultative
Global Network
• Reach and Scale
• Shared Learning and
Best Practices
• Harmonized Tools
and Methodologies
• Consistent Delivery
• Cultural Sensitivity
4. LATIN AMERICA
Argentina
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Mexico
Peru
EUROPE
Czech Republic
France
Germany
Greece
Hungary
Italy
The Netherlands
Poland
Portugal
Spain
Switzerland
Turkey
United Kingdom
AFRICA
Ghana
Kenya
South Africa
ASIA/PACIFIC
Australia
China
Hong Kong
India
Indonesia
Malaysia
Philippines
Singapore
South Korea
Taiwan
Thailand
Vietnam
NORTH AMERICA
Canada
United States
WHERE WE ARE
MENA
Over 300 research professionals worldwide
5. What we do
Our Areas of Expertise
FOUNDATIONAL
• Unmet Needs and
Need State Discovery
• Category Exploration
• Ideation and
Brainstorming
BRANDING
• Brand Essence/DNA
• Brand Positioning
• Brand Equity
• Brand and Product
Development
CONNECTIONS
• Targeting and
Segmentation
• Shopper Marketing
and Retail
• Media Mix
• Social Media Mining
COMMUNICATIONS
• Creative Strategy
and Development
• “Big Idea” Generation
• Creative Assessment and
Copy-testing
• Creative Refinement and
Optimization
SPECIALIZED IN THE 360° BRAND EXPERIENCE
6. How WE do it
Ethnography/in-situ
Live
Work
Play
Party
Shop
Eat/Drink
Blog
Depth Interviews
Focus Groups
IDEABLOG
Video Interviews
Family of experts
Quant
Digital
Media
Brand Valuation
Corporate Branding
TOOLS AND SOLUTIONS
8. OUR TOOLS
REFLECT WHO WE ARE, WHAT WE BELIEVE
Philosophy
TOOLS
Beliefs
Character
THINK GLOBALLY AND ACT LOCALLY
9. If we are ‘different’ now, we would need
a ‘different’ approach
• Going digital through
Ideablog®
• The need for a 360
degree personality
profile
• Reality vs. aspiration...
Which would be
happening where?
• …a combination
approach
10. Ideablog® : non intrusive tapping into
consumer’s ‘private’ space
• Conversational
platform
• Accessible via their
mobile : Idea blog
Mobile App
11. Benefits of the Platform
Online platform enables recruitment of hard-to-reach
target audiences into a “group” setting
Flexible engagement allows respondents to
spend time thinking about the topic to provide rich
and meaningful uploads and responses
Global platform allows clients to conduct research
in markets around the world
12
Speak to consumers where they are comfortable
with and open to sharing information (sometimes
even more than they are when in-person!)
12. ‘Real’ life stories – sharing life vignettes
Pictures from their daily life– Ramadan
Iftaar, Personal belongings and websites
they shop from
Any discomfort with sharing personal
pictures countered by sharing
representative pictures
13. Freedom of expression
• Women are far more expressive on the
online platform as compared to the
offline world
• They would interact with men openly and
voice their opinions
• Men like to share their overtly expressive
personalities online by uploading the
content from their real life. Keek, Taufeet,
Gangnum/Emirati style, Harlem Shake
16. Ideablog® at play…
17
Ideablog® was
conducted in KSA
Participants actively
engaged for 10
days were online
2/3 hours a day
• Men and women participated
• Aged varied between 18 and 29 years old
• A mix of Egyptians and Saudis
All participants
were exposed to
the same stimulus
17. Ideablog® at play…
18
A 3 phases process to help us focus and delve deeper in understanding
consumers’ responses to themes
1. Exploring 4
themes
2. Participants
shared ads
relevant to each
theme
3. We have injected
ads related to each
theme to amplify
their views
18. Having looked at the top ads in MENA,
we explored 4 executional themes…
19
Humour Celebrity
Music
Slice Of Life
19. A different way to deconstruct Ads
EVOLVED DECONSTRUCTION
OF ADVERTISING
Processing of Ads
20
“ I take time to process before I share my feedback”
• I process the ad at my own
pace, my feedback will be more
detailed!
• Ability to replay the ad
many times.
• Take the time to reflect
before sharing opinions.
• Read the feedback of other
participants , comfortable
sharing contradictory views.
20. Very Detailed Feedback On Ads
21
The ad with Ronaldo for Mobily doesn’t not make sense!
1. What is Ronaldo doing there ? He has no role in this ad and
having him doesn’t serve in any case the brand.
2. If they have used him to attract our attention, it is useless
because he can only be noticeable when he is in the field or
making one of his moves
3. The fact that he is speaking Saudi is even more useless
cause what he said does not make any sense,
4. The brand Mobily comes at the end, no one would
remember it is a Mobily ad.
22. MENA Consumers Relationship With Ads And Brands
23
• Consumers in the region currently look upon advertising primarily as being
Informative:
– About the product/ product demo
– Spontaneous focus is usually on the functional benefits of the product they
can identify
• However, the market is moving to ads playing in the emotional space
– Encouraging identification with a lifestyle or image that the brand owns
• In such a scenario, the differentiator across ads therefore becomes the entertainment
value offered by the ads through elements.
• And ads which offer these aspects appear to engage consumers more than purely
imagery ads.
23. Having looked at the top ads in MENA,
we explored 4 executional themes…
24
Humour Celebrity
Music
Slice Of Life
25. The type of humour Saudis enjoy…
26
• Ad relevancy results form humor
based around a specific cultural
nuance, using dialect specific humor,
and country specific situations
• There is an evident attraction to a
more satirical, self-deprecating
humor, and use of play of words.
• Humor is perceived as a way that
help people cope with harsh reality
and therefore needs to ultimately
trigger positive emotions.
Omar Hussein in 3al6ayer
(As it goes)- A satirical Saudi
program on internet
380,000 Twitter followers. Every
video has approximately 400,000
views
Saudi Community: Sharing
Self Deprecating videos on
Saudi made by Saudi
1,141,974 viewes, 182,548 followes
and 14, subcribers
26. Some examples they have shared with us…
Snickers Ad
MTV Arabia Ad
Funny, Relevant, Self-
Deprecation of Saudi
youth behavior
• Relevant situation
• Smart analogy, play of
words
• Positive impact on
protagonists
Mobily Ad
Funny yet the hero is not
in a satisfying situation
27. Evolve with Your Consumers’ Sense of Humour
• We do have the license to
explore and play with
different types of humor in
the region
• Play of words, positive Self
Deprecating situation can
be explored
28
29. Expectations from Celebrities
30
Local
Celebrities
Accessibility
Fit with
Brand
Local celebrities
resonate more and
drive engagement
Brand values need
to fit with the
Celebrity reputation
are likely to drive
persuasion and
credibility
Presence in social
media, taking part
in socially
responsible
activities
30. Locally acclaimed Celebrities generate a stronger
emotional connection
31
Yasser Al Qahtani
Saudi
Respected in football world
Credible in the ad (Gillette)
Tuba Buyukustun
Turkish actress
Pantene commercials
Hend Sabry
Tunisian actress
Followed in TV series
- Not relevant to brand (“her hair is
different than ours”)
Cristiano Ronaldo
Respected football player
- He is everywhere (“no credibility in that” –
KFC ad)
31. Give Your Brand A Face Which Represents Your
Consumers…
32
• Local Celebrities enable to
create a strong emotional link.
• Presence in Social Media has
become important for
Celebrities from the region
• Three elements need to be
aligned: the celebrity values ,
brand image and the brand
story.
33. Music is About Modern Pop Arabic Music
• In the region, the new trend is
Fusion. Mixing Arabic tunes with
more Western types of music.
• Music should be selected keeping in
mind tastes of the audiences.
• National popular music should be
considered. Saudis accept more
regional tunes
We love Arabic beats, modern
ones! It attracts the attention
to the ad and makes it more
pleasant to watch
Qusai Kheder
Arab Pop style is what we
love! Beats that we love and
words that we can relate to!
35. Slice of Life Directly Impacts Engagement
36
Helps the Brand build Engagement through relevance of the story
ENGAGEMENT
Relevance
• Culturally & socially
rooted situations
• Creates
identification
Brand Fit Motivations
• The brand needs
to fit to the
situation depicted
• Brand has to play
an active role
• Positive emotions
are key drivers for
this region
• Negative
emotional payoff is
rejected ( guilt,
fear…etc)
36. Relevance… Portraying the “ Authentic ME “
The Art of bringing Consumer Truth To Life
37
• Manifestations of Consumer Truth
become very country specific, not
only regional.
When an ad is showing our reality, how we
Egyptians live and interact, it create a lot of
happiness and emotions… you forget that it is an
ad and you just enjoy watching … For example all
Coke ads reflects our reality in a very beautiful
manner …
When it is an ad which shown Saudi youth doing
things that we do, we feel that the brand cares
about us and understands us … Snickers ad is
great, that’s what we do and how we talk!
37. Brand Fit… How to tailor the brand and to story
38
• Consumers look at ads as being
primarily informative. Usage
occasion, end benefit should be
relevant to the situation depicted.
• Ads showcasing the brand without
establishing a clear connect with the
situation are usually not liked
because consumer fail to
understand.
An ad which show our reality… and the brand has
to make sense in the situation … For example
friends gathering in the street and drinking soda
and eating chips is very true!
The presence of the brand need to make sense
to me… Sometimes there is no relation between
the brand and the ad… Or maybe I just don’t
get it
38. Motivations… Inspiring Positive Emotions
• Saudis seem to prefer a more simple
39
• Situations showcasing negative
emotions such as guilt, discomfort,
shame .. Etc. do not work well in the
region.
We need happiness, hope, love, enjoyment in ads!
Across
Why are they showing her conciseness telling her
not to go for sweets! If I want to eat something
tasty I will eat it! I don’t like such ads which want
to make you feel bad about your choice and
present their brand as “ What is good for you!”
39. Connect in A locally Relevant Way
• Slice of life allows to
get into the
emotional mind space
of your consumers.
40
• Recognizing the
variation of the
market is essential in
order to have winning
executions
41. Advertisers Have the Opportunity to Evolve with Consumers
Engagement is more about the story and not just the message
42
Evolve with Your
consumer
Give your brand a
face which they
identify to
Give your brand a
local feel
42. 43
The power of insight !!!
Any Questions?
Get in touch with Rasha Metwali
rasha.metwali@fireflymb.com
Notes de l'éditeur
Get Your Advertising Right
Tailored for your تفصيل
As part of the global Firefly Millward Brown network, the unit develops innovative approaches to discover and illuminate consumer insights and drive brand success.
Firefly Millward Brown brings complementary expertise to Millward Brown’s proven brand, advertising and digital research solutions. –
tailored for your تفصيل
Firefly Millward Brown has over 40 locations worldwide, each office complementing the strengths of the next. Firefly researchers see the world through consumers’ eyes – all the while keeping a 360º perspective on the brand experience.
تأسيس
Brand, communication, media
Brand, communication, media
1- Character -We are PASSIONATE about finding insights, discover the why behind the what – the real issues – and APPLYING what we learn to drive clients’ business forward
2- OUR PHILOSOPHY ON BRAND BUILDING : Dig deeper and get closer by observing and talking to consumers in their natural surroundings
Look at things through different eyes, perspectives and angles, to illuminate true insights
Pay as much attention to what people don’t say as what they do say to get the fullest picture possible
3- Focus on deeply understanding (and constantly measuring) brands, communications and media
Engage consumers via knowledge, experience and emotion
Use one or more of the following to achieve brand success: rational benefits, emotional benefits, dynamism, uniqueness, popularity, and value
Using technology in today’s new media age
THINK GLOBALLY AND ACT LOCALLY – truly “glo-cal”
After Indonesia (44%) KSA is the 2nd largest population on twitter with 3M users
The digital advertising is forecasted (by Arab Net Digital Summit 2013) to grow at an average of 35% per year in the next 3 yrs
Arab youth become more modern in their thinking. They are more aware of their surroundings.
TV viewership have decreased and Internet has increased
They access and follow political news online
The different approach is capturing the digital/ social face of the individual through our propriety tool Ideablog. Which enables us to get the 360 degree profile of the consumer’s personality.
** KSA is the second largest population on twitter with 3m users (42%)
Through Ideablog we tapped into the private life of the consumer like his own shadow, without making him feel conscious or scrutinized
من خلال Ideablog نحن استغلالها في الحياة الخاصة للمستهلك مثل ظله الخاص، دون يجعله يشعر واعية أو تمحيص
1- Blog environment leverages the existing behavior of social networking
2- and/or accommodates a diverse geographic representation
3- Flexible engagement allows respondents to spend time thinking about the topic at hand and crafting their responses to provide rich and meaningful uploads and responses
4- Global platform allows clients to conduct research in markets around the world
لقطات من الحياه
We realized that consumers are like an open book in their online space because they share everything about themselves online without any hesitation.
The beauty of IdeaBlog is that our participants have “more than words” to express themselves. They images, videos, emoticons and other E-Expressions …
And in circumstances where they can not share their own pics, they share the representative pics from Google.
We see a high degree of involvement, engagement in their responses on the blog which projects their expressive nature online
النساء أكثر بكثير معبرة على منصة على الانترنت بالمقارنة حاليا في العالم فإنها تتفاعل مع الرجال علنا والتعبير عن آرائهم
IdeaBlog is not just an online platform, It is a co- creation tool where all the brand stakeholders can be involved, technically it allows us to share videos, pack shots and different multimedia materials, it allows our participants to create perceptual maps.
Firefly experience in Brand and Communication is leverage through IdeaBlog. We have expertise in the region and we do also have a very extensive experience globally.
The study is : EXPLORE ADVERTISING THEMES IN SAUDI
The first section was about introducing the theme and exploring it in detail to understand comprehension, relevance, likes/dislikes for each of the theme
The second section was about making them share examples of ads which they find relevant to each theme and understand the link between the ad they have shared and the theme
The 3rd section was about evaluating ads for each theme and diving deeper into understanding what works and what doesn’t work for each theme.
طريقه مختلفه لتفكيك وتحليل الاعلان
When exposed to Ads ( TV Ads or Online Ads) in Ideablog, our consumers have the time to process them in their own pace.
They can replay them, organize their thoughts, check previous comments and then share with us their feedback…
How does it impact the way they process and deconstruct ads …
Organized thoughts and every aspect of the ad is decoded
Evident Focus On The Emotions Triggered
Based on MB experience in the region, we know that consumers consider advertising primarily as a source of information: Information about product and focus is usually on the functional benefit.
Market is evolving to ads playing in the emotional space : Coke, Vodafone and Du are some of the examples.
Entertainment becomes the main differentiator rather than pure ad imagery.
Keek Saudis was for us the surprise. Saudis filming posting videos of themselves. Mainly based on Self Deprecating humor, the funniest videos can reach over 1 million viewers.
Form Saudi, Al Tayer is an online show which play of words while showing slice of life from Saudis reality. Every video posted gets approximately 400,000 viewers and mostly positive feedbacks.
النتائج ارتباط الإعلانية تشكل الفكاهة القائمة حول فارق بسيط الثقافي الخاص، وذلك باستخدام الفكاهة محددة لهجة، والبلاد حالات محددة هناك عامل جذب واضح إلى أكثر الساخرة، والنكتة الذاتي الاستنكار، واستخدام اللعب من الكلمات. وينظر الفكاهة كوسيلة تساعد الناس على التكيف مع الواقع القاسي، وبالتالي يحتاج لتحريك المشاعر الايجابية في نهاية المطاف.
Sinkers Ads are using Play of words as a base for the humor. MTV Arabia as which they have shared with us is based on Self Deprecating Humor which is quite unusual in Saudi Ad scene
Mobily ad. Everything was liked- Funny situation , but the fact that the closing of the ad is showing the main protagonist in an uncomfortable situation was the main reasons they didn’t like it.
What does this mean for us as marketers ?
Snickers: http://www.youtube.com/watch?v=iQoAcdmHmg8
MTV: http://www.youtube.com/watch?v=kA71rQucbAM
Mobily: http://www.youtube.com/watch?v=UC-3gy875iA
انت مو
طور روح الفكاهة
المشاهير المحلية صدى أكثر
Celebrity accessibility through social media emerged as an important element
They all follow celebrities on Twitter or Facebook
Help them identify with him/ her
Having Local celebrities for Global Brands creates a sense of Pride in the region, it means that brands recognize their Arab identity and ther
ذات المشاهير المحلية للماركات العالمية يخلق شعورا بالفخر في المنطقة، وهو ما يعني أن العلامات التجارية تعترف بهويتهم العربية وذر
Celebrities who take part in social responsibility activities are highly liked.
In Saudi, it is more related to the participation in healthcare and educational programs
efore reinforces their connection with the brand.
عرب
النغمات البوب العربية المودرن
Brand Like Coke and Vodafone are good examples of how this fusion can be done successfully
وينبغي النظر في الموسيقى الشعبية الوطنية. يقبل السعوديون أكثر الإيقاعات الإقليمية
بناء على خبرتنا، لقطات للحياة تمثل تحديا من منظور إقليمي: الفقراء نقلها عبر البلدان القدرة على التكيف مع الفروق الدقيقة الخاصة بكل بلد مهم
اوثينتك )) أصيل ) عتيق
Coke
Tapping into a consumer need/want
مصدر معلومات
The brand has to make connection with the situation
All the Ads they are referring positively to are : Pepsi, Coke and Snickers ads.
Insert – include -
Recognizing the variation الاختلافات of the market is essential in order to have winning executions
1- play of words are new humor types to explore - Humor as a vector of positive emotions
2- Local celebrities can become the face of your brands - Opportunity to successfully “Localize” Global brands
3- Slice of Life is key to create an emotional connection with your brand - Start from Consumer Truth to come up with relevant executions