The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
Dusanto Presentation
1. Dusanto
PART OF THE FACILITY SUPPORT SERVICES GROUP
DELIVERING SOLUTIONS
Dusanto is a specialist Facility Support Service organisation.
Having analysed what needs to be done, we provide properly
trained personnel, the right materials and the right equipment to
complete the project.
Start Here
Quality Satisfaction Value
We at Dusanto insist on utilising Key Our experience and the skillsets of our Dusanto, and Facility Support Services,
Performance Indicators, so you can people mean that we are the solution and have provided excellent value for money
measure just how well we are doing. not the problem. to all of our clients.
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277 E: info@dusanto.com
TRADITIONAL STANDARDS, MODERN SERVICE Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
2. OUR SPECIALIST SERVICES
Delivering Solutions
We deliver specialist solutions to our clients in the areas of Painting, Cleaning and Maintenance & Repairs.
CLEANING PAINTING M&R
Deep Cleaning Specialist Painting Maintenance & Repairs
Daily Office Cleaning Offices Lighting Solutions
Kitchens Commercial Glazing
Food Production Industrial Locks
High Level Cleaning Car Parks Plumbing
Graffiti Safety Walkways Electrics
Confined space Cleaning Floors Carpentry
Response Cleaning Food Production Sites Maintenance
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277
Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
TRADITIONAL STANDARDS, MODERN SERVICE
3. MEET OUR TEAM
We have a structured organisation
In total, we employ in excess of 120 people in the organisation
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277
Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
TRADITIONAL STANDARDS, MODERN SERVICE
4. OUR SPECIALIST PARTNERS
Delivering Solutions
Specialist Coatings
COO-VAR
MC Carbon Specialist Paints
Building Protection
Materials Group
Chemicals ECOLAB Dusanto Vertical Height Kit
Paints DULUX -
Diversey
Hygiene Products
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277
Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
TRADITIONAL STANDARDS, MODERN SERVICE
5. PROFESSIONAL PARTNERS
Delivering Solutions
Health And Safety / HR PPE Equipment / Training Technical Research
Established since 1983, Anderco Safety is a Specialists in the
Peninsula provides national distribution manufacturing and
Dusanto with Health company for Personal blending of industrial
and Safety, Personnel Protective Equipment chemicals and solvents
and Employment Law (PPE) and related for industry,
Consultancy for both certified training. representing many
Ireland and the UK. international
companies.
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277
Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
TRADITIONAL STANDARDS, MODERN SERVICE
6. OUR CLIENTS
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277
Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
TRADITIONAL STANDARDS, MODERN SERVICE
7. PROJECT LADBROKES
Working In Partnership
Client Objective
Perception as being modern, to attract
punters in a growth market
Problem
Painting of 200+ retail shops, many rented
Completion within standard business hours
with minimal disruption
Analysis & Solution
We deliver 3 to 4 shops per week
Paint matched to exact RAL to provide
consistency across many shop types
End Result
Cleaner, fresher, brighter premises
Appeal to punters
Now going to UK
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277
Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
TRADITIONAL STANDARDS, MODERN SERVICE
8. PROJECT TESCO
Working in Partnership
Client Objective
Cleaning, Painting and M&R of all Tesco
Distribution Centres in Ireland and
Northern Ireland
Problem
Cleaning done outside of business
hours
Six hour window for job completion
Analysis & Solution
Correct materials to be used
Colour Coding to meet requiremants
End Result
Obligation of care to employees
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277
Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
TRADITIONAL STANDARDS, MODERN SERVICE
9. PROJECT TAYTO
Crisp and Clean
Client Objective
Deep cleaning of the food production
lines for Largo Foods
Problem
Work completed in changeover periods
and shutdown periods
Analysis & Solution
Seven day week, with team of 20
people
End Result
High results in independent cleaning
and hygiene audits
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277
Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
TRADITIONAL STANDARDS, MODERN SERVICE
10. PROJECT Graffiti
Working in Partnership
Client Objective
Removal of graffiti in order to comply
with Health & Safety
Problem
Lots of dirrerent graffiti materials used
by perpetrators
Analysis & Solution
Our specialist partners provided the
right chemicals
End Result
Graffiti successfully removed
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277
Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
TRADITIONAL STANDARDS, MODERN SERVICE
11. THE DUSANTO APPROACH
The Project Specialists
Discussion -- we meet, do a survey and isten to our client.
Analysis -- the very next activity is a complete written analysis of the needs and objectives.
Documentation -- we provide a detailed proposal of the tasks that must be completed to the standard
required by the client.
Specialists -- we involve any necessary specialists at a very early stage in the project.
Health & Safety -- we provide risk assessment, hazard identification and work permissions
Trained Personnel -- we utilise operatives that are trained in the work to be done, all of whom have the
appropriate H&S qualifications.
Project Management -- our Project Managers are vastly experienced.
Review -- each project is reviewed on a regular basis to ensure that we are on the right track.
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277
Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
TRADITIONAL STANDARDS, MODERN SERVICE
12. DUSANTO OUR STRENGTHS
Your Facility Support Supplier
1. Key Performance Indicators 5. Partnership Approach
Measuring contract performance We agree a contract with each client
and highlighting areas for action. specifying exactly what has to be done
2. Health & Safety in the course of a project.
In conjunction with Peninsula, we 6. Full Risk Assessment
have invested heavily in a bespoke Undertaken prior to the start of any
Health & Safety policy. project
3. Training 7. Environmental Legislation
We go to great lengths to recruit the We recognise a duty of care to people
right people and support them with and the environment. We match
the appropriate training. whatever is needed in terms of
4. Materials environmental legislation.
We use the correct products for the
job.
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277
Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
TRADITIONAL STANDARDS, MODERN SERVICE
13. DUSANTO THE BENEFITS
Your Facility Support Partner
Obligations to Employees
You get a clean, safe working environment for employees
Knowledge and Experience
Our skillsets mean we are the solution rather than the problem
We try harder
We work in partnership with you, and then we go the extra mile with you to ensure you are fully satisfied
Credibility
We will help you to achieve very high percentage scores in your internal and external audits
Excellent value for Money
You get exactly what you want done for the right price
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277
Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
TRADITIONAL STANDARDS, MODERN SERVICE
14. GET IN TOUCH
CONTACT US
Your Facility Support Partner
If you would like to get in contact with us, or to find
out more about our services, you can do so in a
number of ways:
Our website is www.dusanto.com Google Map
Call us on the number opposite
Follow us on Twitter and Facebook
f facebook.com/dusanto Address: Address:
32 The Cove Brook House
Market Dock Rosemount
t twitter.com/dusanto
South Shields Industrial Park
Tyne & Wear NE33 1JQ Dublin 15
Phone: Phone:
+44 (0)121 663 0277 +353 (0)1 886 4048
Email: Email:
info@dusanto.com info@dusanto.com
Dusanto Contact Us
32 The Cove, Market Dock, South Shields, Tyne & Wear NE33 1JQ T: +44 (0)121 663 0277
Brook House, Rosemount Industrial Park, Dublin 15 T: +353 (0)1 886 4048
TRADITIONAL STANDARDS, MODERN SERVICE