1. Miranda Grizzard
2615 West 26th Street~Granite City, IL 62040~(618)791-4119~mdgrizzard@gmail.com
Professional Summary:
 Customer Service oriented Business Professional with a background in Marketing, Administrative
Assistance, and the Medical Field.
 Possesses strong communication skills and high aptitude for working with others to resolve
concerns over the phone and in person.
 Experience advocating for patient needs and support systems, assisting executives in daily tasks,
and designing creative marketing campaigns.
 Ability to work with all levels of medical audiences.
 Possesses outstanding written and verbal communication skills.
 Integrate and adapt to new information and job rolls quickly and is an organized, team player.
Skill Summary:
Marketing / Administration Medical
Over 20 years’ experience in event planning,
marketing, and public relations.
Vast knowledge of medical terminology.
Experience in graphic design, internet
promotions, social media marketing, email
marketing, budget planning, and marketing
research.
Background in patient care, both as a
student nurse and family care giver.
Excellent written, creative, and oral
communications skills, including experience in
educating those in public relations.
Advocate for nonprofits focused around
medical awareness.
Proficient with Microsoft Windows XP, Windows
7, and Windows 8.1 use in a professional
environment.
Clinical experience with diverse
populations in the St. Louis Metropolitan
area.
Experienced in Microsoft Office Suite including
Word, Excel, Publisher, PowerPoint, and Outlook.
Experience in educating those about
health assessment and disease prevention.
Experienced in Adobe Creative Suite including
Photoshop, InDesign, and Illustrator.
Experience in Occupational Health.
Experienced in office organization and
communication.
Experience with Medial Charting Software
Professional Experience:
Southwest Illinois YMCA (Collinsville, Illinois) 4/15 – Current
Member Services Associate
Answering phones and assisting with customers needs; promoting memberships and programs;
responding to customer and guest needs; assisting the Membership Director in tasks as needed.
 Assisted the Membership Director along with any administrative needs.
 Assisted the Executive Director, Aquatics Director, Youth Development Director and Program
Coordinators whenever needed.
 Updating membership database since April 2015
 Providing accurate care to patrons whenever needed.
 Basic administrative assistant tasks carried out daily.
 Certified in CPR and First Aid.
 Everyday use of Daxko, Windows 7 and Microsoft Office 2010.
Southwest IL YMCA (Granite City, Illinois) 10/13 – Current
Administrative Assistant
Assisting the Executive Director with tasks; generating marketing and press pieces to promote
memberships and sales; answering phones and assisting with customers needs; creating applications for

2. programs offered by the YMCA; checking and updating memberships as needed. Before and after
school care of elementary school children (planning and carrying out daily activities).
 Development of program guides targeted to specific populations, including corporations, children,
pregnant women, and the elderly.
 Maintaining membership database and updating renewals since March 2014.
 Providing accurate care to patrons whenever needed.
 Basic administrative assistant tasks carried out daily.
 Certified in CPR and First Aid.
 Everyday use of Windows 7 and Microsoft Office 2010.
Springfield Illinois YMCA (Springfield, Illinois) 6/11 – 9/13
Administrative Assistant, Group Leader, and Bowling Coordinator
Before and after school care of elementary school children (planning and carrying out daily activities),
entering payments for programs; assigning lanes for bowlers in league play; maintaining scores and
averages for 70 plus participants; supervising staff during bowling league; assisting the Director of
Personnel in tasks assigned (filing, flyering, mailings, etc.).
 Planned, promoted and executed fundraiser for Saturday Strikers’ bowling league in December
2012.
 Generated and executed mass electronic and direct mailing pieces for Saturday Strikers’ league
members.
 Developed lesson plans for those with special needs and coached from lessons while assisting staff
in understanding the sport of bowling within the special needs population.
 Assisted the Sr. Director of HR in training and facility services along with any administrative needs.
 Assisted the CEO, Branch Director, Membership Director, Marketing and Development Director, and
Youth Development Director whenever needed.
 Planned and executed daily activities for school aged children in afterschool and camp programs.
 Photographed members in various activities for social media accounts whenever needed.
 Certified in oxygen administration, CPR, and first aid.
 Everyday use of Windows 7 and Microsoft Office 2010.
Edwardsville YMCA (Edwardsville, Illinois) 9/07 – 8/11
Skate Center Staff
Preparation of food items for sale in concessions stand; handling of money from sales; assisting in
checking valid memberships.
 Provided basic customer service skills, including membership updates, handling money from
admission to facility, and assisting patrons.
 Provided basic food services skills, including preparing and serving food and counting drawer at
end of shift.
 Everyday use of Windows XP and Microsoft Office 2007.
Education:
Lindenwood University, St. Charles, MO
 Master’s Degree in Communications with a concentration in Promotions, Public Relations, and
Marketing.
Southern Illinois University Edwardsville (SIUE), Edwardsville, IL
 Bachelor of Science, Major in Nursing, Minor in Anthropology.
HonorsActivities:
Bowling Clinician, Special Olympics Illinois
 Teaching Special Olympics bowling coaches and athletes more about the sport of bowling
through clinics.
 Working alongside the Southern Regional of Sports Trainings in leading clinics about the sport of
bowling.
Master the Met Lung Champion, Fight for Air Climb, American Lung Association St Louis Chapter

3.  Wrote and presented my personal testimony to those who participated in Master the Met in
2014.
 Fundraised for the organizations.
 Staying involved with the organizations by volunteering for events when needed.
Alpha Phi Omega Chapter Advisor, Alpha Phi Omega National Co-ed Service Fraternity
 Chapter Advisor at Southern Illinois University Edwardsville.
 Planned and executed a fundraiser for the Southern Illinois University Edwardsville chapter to
assist with sending members to Chicago, Illinois in December 2014.
 Planned, executed and participated in various community service projects and events,
including work with Alzheimer’s Association, Make A Wish Foundation, and American Cancer
Society.
Alpha Phi Omega Sectional Staff Marketing Chair, Alpha Phi Omega National Co-ed Service Fraternity
 Taught public relations tactics workshop to college students from 2013 to 2014.
 Assisting college students in marketing and promoting their chapters to their respective
campuses and communities.
 Planned, executed and participated in various community service projects and events,
including work with Komen Foundation, American Lung Association, Autism Speaks and Special
Olympics of Illinois.
Alpha Phi Omega Active, Alpha Phi Omega National Co-ed Service Fraternity
 Planned and executed various service projects, including those with Make A Wish Foundation,
YWCA of Alton, American Cancer Society, and Girl Scouts of America.
 Executed team work and building skills while serving in executive board positions as an active
and alumnus.
References:
Jill Steiner
Sr. Director Human Resources, Training & Facility Services
Springfield IL YMCA
(217)544-9846 x136
jsteiner@springfieldymca.org
Jenna Farmer-Brackett
Director of Access and Integrated Services
WellSpring Resources
(618)806-6024
jennalenee@hotmail.com
Elizabeth Connors
Substance Abuse Counselor
Gateway Foundation Alcohol & Drug Treatment
(314)479-3560
elizabeth_connors@yahoo.com