Miron Healthcare Services, along with a fresh wave of cutting-edge healthcare facilities, is reinventing the concept of typical healthcare and reviving the spirit of the ideal patient experience.

1. innovations in
healthcare
I
f you think of a healthcare If you answered “yes”, then allow the emphasis on healing environments. Our
facility as a bleak Miron Healthcare Services team to assist approach is based on how patients feel as
environment with insensitive in making your dream of an innovative they become immersed in your facility.
lighting, stiff furniture and views of healthcare facility a reality.
acoustical tile ceilings from a rigid bed, Miron Healthcare Services, along with Miron Healthcare Services
think again. Picture a medical facility a fresh wave of cutting-edge healthcare understands that patients’
highlighted in warm, tender colors, facilities, is reinventing the concept of surroundings affect their
integrating a positive experience at typical healthcare and reviving the spirit well-being.
every step. How about an atmosphere of the ideal patient experience. Our
that fosters a patient’s comfort and revolutionary approach, working with Here is our list of the top
contentment? One that brims with staff and patients, is to create unique innovations for the patient
warmth, ease, and welcome? Is this patient experiences and positive patient experience this year.
your vision? attachments for your facility, placing the
imagine this...
Reflect the Environment Bring the Outside In Be More Productive with ‘CAFS’
Integration of regional materials into the Surroundings within the facility are as Computer Aided Flexible Spaces, work
facility though locally grown plantings, calming and peaceful as the outdoors. spaces that are easy to store, manage and
harvested wood and locally procured Imagine paintings of local exterior use, eliminate the need for large cubicle
sculpture and fauna. impressions viewed by patients as they areas.
enter the facility. A connection back to
Let the Sun Shine In! the familiar is made—back to a sense of Appropriately Sized Private Rooms
Saturating recovery rooms in natural peace… just like home. Private rooms with room for family
light leads to shorter patient stays and members, staff and equipment. Infection
higher patient and staff satisfaction. control is increased while aiding in
personal comfort.

2. Can we do a better job?
...of planning and building a more compelling healing environment for your patients?
Flex Rooms Nursing Pods
Include the flex room concept so nurses move patients No longer are large, cluttered desks required. Everything
less often. All rooms are equipped to provide critical a caregiver requires is at their fingertips with easy access
systems, such as anesthesia gases and heart monitors. for ultimate service.
This design feature cuts down on noise and the infections
that may pass from patient to patient in shared rooms. A Neighborhood that Cares
Localized healthcare ‘neighborhoods’ or workspaces,
Incorporate ‘Third Spaces’ grouped according to discipline, foster knowledge
Include hospitality cafés where Starbucks baristas assist in sharing. Each has a dedicated pod for instant interaction
preparing the coffee of the day. Juices, coffee and snacks and discussion.
are made-to-order and easily accessible.
Patient Loyalty
Eliminate What We Don’t Want to Hear Satisfaction is over. Patient-centric strategies have
Noise reduction through planning of room placement moved from patient satisfaction and brand awareness to
and material selection. Flooring, sound insulation, patient loyalty. Twenty-one targeted questions identify
ceilings and corridor openings. and understand the attachment levels of customers,
employees, managers and the community to your
Private Reservations Rooms brand. This effective analysis exposes current levels of
Unique settings where patients have the ability to discuss consistency, stability, confidence, trust, dedication and
any item in confidence. Distinctive cube design with attachment.
individual family areas.
Make Creativity a Habit
Begin to carve out innovation spaces – high-energy think
tanks, team spaces that provide digital projection, ‘sticky’
areas, and whiteboards.

3. innovations in healthcare
more ideas for in-patient facilities...
Advanced Data Retrieval System Mind the Gap
ADR has been around for some time, however, the For the past sixty years, patients have complained. It’s
way we use it has changed. Providing physicians with time to listen and offer new patient gowns. Designed
information such as secure access to patient records via with the patient—not the hospital—in mind. Easy to
a portable handheld devise or tablet PC. This includes use ‘tear-away’ gowns that soothe and comfort.
up-to-the-minute lab results, radiology reports, vital
signs, and medication lists. Pull Right Up
Separate maternity entrance providing a special
Learn from Eastern Medicine experience for patients allowing for ease of service.
Rooms that overlook Zen gardens support the healing
process and help patients recover faster. Views of natural ‘Begin to Care’ in Maternity Care
elements and the ability to absorb the warmth of the sun Moms have been asking for this for years. Mother and
elevate patient moods. The interior and outdoor flora of child share the same nurse for the entire stay.
the facility can captivate the senses and invite more of
the same: tranquility and relaxation. New Mother Gowns
Designed with the breast-feeding mother in mind.
Provide Therapeutic Art that Heals
Art, strategically placed throughout the facility, Health-Related Retail Shops
enhances the healing environment and reduces stress for Gift shops focused on healing and recovery, adding
patients and staff. Peaceful, relaxing areas designed to value to patient well-being.
add to the meditative state.
Blissful Bedding
Holistic Gardens Provide ideal bedding, such as 300-count thread linens
Create a spiritual awakening within the patient. and choice of pillow firmness upon arrival.
Butterfly gardens, koi ponds, grains of sand that create
Why See It?
both mental and physical repose.
‘No-see’ equipment is hidden and stored behind
Daybed Flexibility paintings, lessening patient anxiety and stress.
Visitors enjoy in-room daybeds to remain connected to
“It’s My Pleasure to Assist!”
their family and friends throughout treatment.
Concierge services to assist every step of the way,
“Let Me Do it Myself!" including elderly guidance.
Include personal patient environment controls in all
Hospitality – Not Hospital
rooms. Self controls are designed with ultimate patient
Room service that allows patients to order their meals
comfort in mind.
via telephone or wireless handheld from a 24-hour
Restock Without Waking staffed room service department.
Include ISD in the design, In-patient Supply
“Is Joe Here Somewhere?”
Distribution, so supplies are re-stocked without ever
Nursing areas equipped with patient way-finding
entering into the in-patient room.
technologies. No longer are you required to search for a
Bring it to the Park patient.
Peaceful, relaxing areas for informal conferences, lunch,
Welcome Packet
provider/patient-wide meetings and family downtime.
Begin to understand the unique preferences and desires
that a patient expects. What music, movies, and reading
materials will make their stay more comfortable?
Eliminate the ‘one-size-fits-all’ approach.

4. innovations in healthcare
more ideas for out-patient facilities...
Improved Patient Exam Room Communication Help the Kids
No posters, no flyers. Provide the latest clinical happenings Childcare drop-in services for children 12 and under with
and events via broadcast through exam room plasma screens. playground, arts and crafts, and scheduled activities.
Instant Patient Name Recognition Keep Meds from Leaving
Process flow design allows nursing staff to know the patient’s Prescriptions filled immediately through physician
name without ‘broadcasting’ or asking for it. interaction in the exam-room setting.
Ease of In-Room Scheduling Instant Registration
Rather than sending the patient to another secondary (sub) ThinkPad registration processes eliminate queue times and
waiting area, patients are scheduled for their diagnostics and provide instant communication in the admitting area.
imaging right in the exam room.
I-Spot Registration Process
Completely Integrated Physician Offices Separate areas designed to increase physician scheduling
Spaces that serve multiple patient and family functions. access by 70%.
Teleconferencing capabilities including ‘just-in-time’
physician coordination. Lending Libraries
Access to educational pods and resources through the
Patient/Physician Conference Areas Internet with web sites available for all to use.
Large conference desks are eliminated, adding to patient and
family interaction. Barriers are reduced creating outcomes of “What Do I Hear?”
care, personalization, comfort and well-being. Soundscapes are available and accessible at numerous clinical
impression areas.
Help with Teen Outreach
Confidential counseling, suicide intervention, and prevention Eliminate Patient Lines
activities are available in a ‘teen-friendly’ environment. Begin a pre-registration process and eliminate wait times.
Typical check-in times are 10 to 14 minutes, reduce to 35
Private Rooms in the ASC seconds.
Private pre and post-surgical patient rooms for comfortable
and seamless recovery, enhanced infection control and Patient Procedure Pod Casts
greater privacy. Broadcasts sent to the patient before their arrival help
eliminate the anxiety and stress often associated with a
Wellness, Fitness and Complementary Medicines hospital visit. Replace with outcomes like: ease, control and
Space dedicated to wellness and fitness for patients and comfort.
staff to use when convenient for them and offerings
of complementary fitness programs such as yoga and ‘Orthopants’
meditation. Special pants designed with the orthopedic patient in mind.
Created by innovative orthopedic surgeons, the ‘orthopants’
Therapeutic Bodywork allow complete freedom of patient movement and relaxation.
Feature a variety of massage services such as prenatal
massage and more.
CORPORATE WAUSAU MADISON IOWA
1471 McMahon Drive 500 First Street, Suite 4000 8215 Greenway Boulevard, 9440 Atlantic Dr., SW, Suite 3
Neenah, WI 54956 Wausau, WI 54403 Suite 100 Cedar Rapids, IA 52404
920.969.7000 715.841.4000 Middleton, WI 53562 319.298.5200
miron-construction.com 608.203.2700