1. Missy Craven
324 Canvasback Way
Easley, South Carolina 29642
Cell – 864-361-5106
E-mail Address: atpeaceinatree@yahoo.com
Objective:
I am a qualified professional with strong leadership skills, communication and interpersonal skills,
seeking a position in customer service.
Summary of Qualifications:
 Exceptional interpersonal and administrative skills.
 Excellent verbal and written communication skills
 Ability to project a friendly and caring attitude
 Ability to work with a variety of ages and personalities
 Attention to detail, accuracy, accountability and confidentiality
 Strong leadership and customer relations skills
 Excellent organizational skills
 Ability to work well with a team
 Ability to handle multiple tasks, identify and solve problems quickly
 Proficient with Microsoft Office and database management
Professional Experience:
August, 2008 – to current
Foothills Cardiology Associates
 Maintain hospital schedules and procedures for 2 physicians
 Schedule patient procedures and follow up appointments
 Work closely with staff and patients to ensure patient needs are met
 Refer patients to outside physicians as needed
 Check patients in/out and collect co-payments
 Obtain any patient records needed, scan and attach in electronic chart
 Project Manager for Electronic Medical Records
 EMR and medical software trainer for office staff
 Yearly EMR Attestation for 2 physicians
 Develop and maintain policies and procedures
 Develop and maintain relationships with hospitals, physician offices and vendors
 Open and close office as needed
 Entrusted to manage office in supervisor’s absence

2. July 2012 – to current
Baptist Easley Hospital Communications Department
 Answer multi-line switchboard for hospital and all hospital owned practices
 Page hospital personnel and physicians on call when needed
 Responsible for contacting all personnel needed for codes, emergencies and procedures
 Develop and maintain departmental policies and procedures manual
Education:
Easley High School Easley, South Carolina
Lander University Greenwood, South Carolina
Personal and Professional References:
Available upon request