Current state of SharePoint, the environments and infrastructures Obstacles and issues surrounding adoption and utilization Growing difficulty - and need - for data integration inside and out of SharePoint Functionality and 3rd-party add-on applications and/or custom development needs Use cases discussing workflow/BPM and data management

1. Presented September 26,
2013
SharePoint 2013 – clouding the
issues?
In association with:
TODO
Presented by:
TODO

2. Today’s Agenda
How is SharePoint used in organizations?
Do companies plan to leverage the cloud?
How is user adoption coming along?
Are 3rd party products still being used?
In association with:
Presented by:

3. How long has SharePoint been in use?
0%
10%
20%
30%
40%
50%
5 years or more
2 years or more
10-500 emps
Less than 2 years
500-5,000 emps
5,000+ emps
We are still in implementing mode
with SharePoint for ECM/DM
 Largest
organizations
were first
adopters…
 …but small and
mid-sized
catching up in
last few years.
We have plans to use SharePoint for
ECM/DM but have not started yet
We have no plans to use SharePoint
for ECM/DM
N=535
 So there should be a good amount of usage in the organizations, no?
In association with:
Presented by:
3

4. Who’s the driving force?
CEO, MD, COO,
5%
Other Line of
Business
Manager, 13%
Multidepartmental
steering
committee, 14%
Business
consultant
(internal or
external), 2%
Head of
IT, CIO, CTO, 34
%
Head of
Compliance or
Records
Management, 6
%
Head of Info
Management, C
hief Content
Officer, 11%
In association with:
Other IT, 15%
 Half of all
programs still run
by IT
 But there’s
improvement: 34%
business-driven,
inc. 14% multidept. steering
committee.
Presented by:
4

5. SharePoint Versions – 2010 still king
 2010 is now the
most popular
primary live
version
 More people still
rolling out 2010
(20%) than are
rolling out 2013
(17%)
In association with:
Presented by:
5

6. Quotes around Upgrading
 «The deployments are normally a breeze, its migrations that
are a horror........»
 «SharePoint upgrades continue to be disastrous. Always
migrate, never upgrade, unless you have no choice.»
 «Microsoft is pushing new version of SP too quickly. We can
hardly get used to one before the next version is out. We
have decided to stick with 2010 and will likely bypass 2013»
In association with:
Presented by:

7. Where and how do people access
SharePoint?
0%
10%
20%
30%
40%
50%
60%
From the Outlook email client
Whilst within other enterprise systems
From home using VPN access
On mobile devices – browser access
On mobile devices – dedicated app
Remote/mobile – offline using synchronized copies
Partners/customers/suppliers via VPN login
Partners/customers/suppliers via hybrid cloud/cloudshare
In association with:
Presented by:
N=422
7
70%

8. ECM/DM/RM
0%
10%
20%
30%
40%
It is our only ECM system
It is our main ECM system
We use SharePoint for ECM/DM
but it is not our main system
10-500 emps
We have a number of unconnected
SharePoint ECM/DM systems
5,000+ emps
500-5,000 emps
We use SharePoint for
collaboration or intranet but not…
 SharePoint is part of the
Enterprise Content
Management / Document
Management landscape
 But there are usually many
systems in place
We have other systems for
ECM/DM and do not use…
We have no ECM/DM systems
0%
We don’t differentiate between records …
User acceptance is more important…
 Little use as records management
system
With careful set up, it can comply with …
We still need some specialist…
We still need add-in 3rd party products
It still can’t really meet all of our …
We already have a robust and …
We already have a robust and …
In association with:
Presented by:
10%
20%
30%

9. Usefulness of SharePoint 2013
features
0%
10%
20%
30%
40%
50%
Improved search/metadata-based navigation
Closer integration between Lync, Outlook, Exchange
and SharePoint
Mobile device support
Improved application of retention policies
Integration of retention and e-discovery between
SharePoint and Exchange
Community sites, micro-blogging and tagging
Specific e-discovery and hold functionality
BPM changes and InfoPath
Hybrid cloud and synchronization
None of these are important as yet
 Basic features perceived as most useful
In association with:
Presented by:
9
60%

10. Microsoft loves the cloud…
«We'll still obviously continue to have a server release, but we really
recommend moving to the cloud for the best experience overall.”
“We've doubled down on the cloud, and we're investing heavily in taking
the cost savings that come to us through economies of scale and passing
them on to our customers. “
“We had about half the team working on enabling the underlying
infrastructure at SharePoint to work in the cloud. Our goal was very
simple: To build the largest-scale enterprise cloud service in the
industry. To be able to take the billion Office users and be able to run the
full back end services in the cloud with Office 365. “
(Jeff Teper, SharePoint Conference 2012 Keynote)
In association with:
Presented by:

11. …but what about companies?
0%
10%
20%
30%
40%
50%
60%
Exchange 365/Outlook Web (email)
 Communications in
the cloud sounds
good!
SkyDrive Pro (With cloud file sync. from…
Office 365/Online/Web Apps (SaaS/browser…
Office 2013 (Web delivery/Office-on-…
10-500 emps
500-5,000 emps
5,000+ emps
SharePoint 365/SharePoint Online (Cloud-…
Lync (Messaging and comms)
Yammer (Social/micro-blog)
Skype (Messaging and comms)
None of these
0%
10%
Move everything to Microsoft’s hosted Office 365
 SharePoint in the
cloud finds limited
interest
Majority hosted on 365, some retained on-prem
Some content hosted on 365, majority on-prem
Private cloud/hybrid, all provided by third party
(not Microsoft)
Hybrid of private cloud and on-prem, all
administered by us
Retain everything on-prem for the foreseeable
future
Undecided/No plans
In association with:
Presented by:
20%
30%
40%
50%

12. How’s the user adoption?
We know that…
 50% of SharePoint projects are driven largely by the
business
 The majority of companies has been using it for more than
2 years
 Does this mean that user adoption is growing as well?
In association with:
Presented by:

13. Adoption – usage
What proportion of those with access would you describe as "active users" e.g., accessing content at least once or twice a week?
100% of users
10% of users
90% of users
80% of users
20% of users
 57% of orgs
have half or
more as active
users
 26% less than
1 in 5 are
active.
66% of users
33% of users
50% of users
In association with:
Presented by:
13

14. How is usage by staff changing?
0%
10%
20%
30%
40%
50%
 Biggest growth
in usage in
larger
organizations
Not yet live
Increasing rapidly
Increasing slowly
Stable – reached 100%
10-500 emps
Stable – reached our
planned limit
Stable – we have reached
a plateau of adoption
500-5,000
emps
Reducing
In association with:
Presented by:
 But for majority,
there is slow to
no growth

15. Biggest on-going Issues
0%
10%
20%
30%
Persuading users to manage and share their content in
SharePoint and not elsewhere
Expanding the use of SharePoint for more business processes
Aligning governance, security and usage policies with other
enterprise apps
Achieving uniformity of classification and metadata structures
Strategic decisions on integration with social, mobile and cloud
The user interface is still difficult
Maintaining and upgrading our customizations
Managing rapidly increasing storage volumes
Managing multiple content types
It’s too complex to manage and enhance
Keeping up to date with version upgrades
All of the above
In association with:
Presented by:
40%
50%
60%

16. What’s the progress of the
SharePoint project?
0%
5%
10%
15%
20%
25%
30%
35%
40%
We have achieved all we planned
and it is a great success
Just about there as planned and
moving forward
It’s doing the job but progress has
stalled somewhat
10-500 emps
500-5,000 emps
We have struggled to meet our
original expectations
5,000+ emps
The project has not been a success
 A large percentage of projects has stalled or struggled
 Very few complete successes
In association with:
Presented by:
16

17. Need for 3rd Party Add-Ons
Not ever needed
by us, 3%
Not needed
now, 12%
They continue to
greatly enhance
standard
functionality, 26
%
Required less
and diminishing
over time, 18%
Still required to
fix
shortcomings, 4
1%
 67% see 3rd party apps as still being important.
In association with:
Presented by:

18. Third-Party Products
-10%
0%
10%
20%
30%
40%
50%
System management/health monitoring
Workflow and BPM
Storage/archive management
Search enhancements
Metadata management
Outlook integration
Records management
Security enhancements
Mobile access
E-discovery tools
Social applications
Collaboration tools/cloud shares
Cloud content shares
No longer needed
Still using
Essential for now
Still planned
 Still a strong demand to supplement SharePoint with 3rd party products
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19. How will expenditure change in the
next 12 months?
 Increase in all areas
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20. Summary
 Interest in SharePoint 2013 growing slowly
 Company still cautious with their interest in the cloud
 Biggest issue is still user adoption
 But a big corporate adoption of SharePoint can be seen
 Third Party tools used to overcome SharePoint limitations
 Companies are still investing in SharePoint!
In association with:
Presented by: