This document outlines an agenda for a presentation on operations management. The presentation introduces operations as the management of supply and discusses how operations managers must carefully manage resources like capital, labor, technology, and information. It also lists different types of operations functions. The main part of the presentation covers "ten things" about operations that are not typically taught in business schools, like starting with why and applying concepts like fun, curiosity and people to real-world operations challenges. Attendees then participate in a group exercise before selected groups present on applying three of the "ten things" to Emirates catering operations.

1. things they don't teach you about
Operations in your MBA
TEN0

3. ABOUT ME

5. AGENDA

6. AGENDA
19:00 Introduction
19:05 What is Operations?
19:15 The 10 “things”
20:15 Break
20:30 Group Exercise
21:15 Group Presentations
21:45 Q&A
22:00 Closing

7. WHAT IS
OPERATIONS?

8. “We describe marketing as the
management of demand... and operations
as the management of supply.”
Curriculum from Hult

9. “We describe marketing as the
management of demand... and operations
as the management of supply.”
Operations managers need to carefully manage and direct resources.... capital, labor, technology
and information. This is done in multinational environments with increasing pressure for ‘more,
better, faster’. Customer service, quality and use of appropriate technology are critical factors.
Rapid and effective communications, including the internet, produce more options and choices than
ever for the consumer.

10. MANAGE
RESOURCES
PROCESS
CAPITAL
LABOUR
TECHNOLOGY
INFORMATION
CONSUMERS

11. …………OPERATIONS
Fill in the blanks above

12. ITOPERATIONS
SALESOPERATIONS
FACTORYOPERATIONS
PORTOPERATIONS
HROPERATIONS
CAREOPERATIONS

13. THE
TENTHINGS

14. FUN

15. Little
EXPERIMENT

16. TEAM 1 CAN I PLEASE ASKYOU
TO COME TO THE FRONT?

17. LET’S PLAY A GAME…

18. GET ALL THE
TO TEAM 1,WITHOUT
THROWING THEM IN
30 SECONDS

19. DID ANYONE ASK THEMSELVES
WHY?

20. DID ANYONE ASK THEMSELVES
WHY?
FOCUS WAS ON WHAT AND HOW NOT ON WHY

22. START WITH WHY

31. FUN
CURIOSITY
SUPER STAR
PEOPLE
SOCIAL
TRUST
FACE 2 FACE
NEVER ENDING
LOGICAL
TOOLS
OPERATIONS CAN BE ABOUT

32. BREAK

33. GROUP
EXERCISE

35. YOUTUBE VIDEO

36. FUN
CURIOSITY
SUPER STAR
PEOPLE
SOCIAL
TRUST
FACE 2 FACE
NEVER ENDING
LOGICAL
TOOLS

37. FUN
CURIOSITY
SUPER STAR
PEOPLE
SOCIAL
TRUST
FACE 2 FACE
NEVER ENDING
LOGICAL
TOOLS
APPLY 3 “THINGS” ON EMIRATES
CATERING

38. YOU HAVE 40 MINUTES STARTING NOW

39. THREE
GROUP PRESENTATIONs
SELECTED RANDOMLY

40. START

41. FEEDBACK

42. THREE
GROUP PRESENTATIONs
SELECTED RANDOMLY

43. END

44. ANY QUESTIONS

45. SHUKRAN
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