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The wild west of mobile August 20, 2008
The Western Expansion ,[object Object],[object Object]
The Western Expansion
The Western Expansion
The Western Expansion
The Mobile Expansion
Go West, Young Brand - Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The mobile landscape: End Users The mobile landscape: End Users
Mobile – there’s gold in them hills! ,[object Object]
Mobile – there’s gold in them hills! ,[object Object],[object Object]
Mobile – there’s gold in them hills! ,[object Object],[object Object],[object Object]
Mobile – there’s gold in them hills! ,[object Object],[object Object],[object Object],[object Object]
Mobile – there’s gold in them hills! ,[object Object],[object Object],[object Object],[object Object],[object Object]
Mobile – there’s gold in them hills! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The market is almost saturated
But there is still room for meaningful growth ,[object Object]
But there is still room for meaningful growth ,[object Object],[object Object]
But there is still room for meaningful growth ,[object Object],[object Object],[object Object]
But there is still room for meaningful growth ,[object Object],[object Object],[object Object],[object Object]
But there is still room for meaningful growth ,[object Object],[object Object],[object Object],[object Object],[object Object]
User sophistication is a barrier to adoption ,[object Object],[object Object]
User sophistication is a barrier to adoption ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
User sophistication is a barrier to adoption ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The mobile landscape: The Carriers The mobile landscape: The Carriers
[object Object],[object Object]
[object Object],[object Object]
Data is Clearly Becoming King ,[object Object],[object Object],“ Voice plans are pretty pricey, so I try to be a texter”     “ It’s one of those things that once you have it, you don’t know what you did without it.”
Many Platforms, Many Phones
Caution:  Net Neutrality ,[object Object]
Caution:  Net Neutrality ,[object Object],[object Object]
Caution:  Net Neutrality ,[object Object],[object Object],[object Object],[object Object],[object Object]
The mobile landscape: The Marketers The mobile landscape: The Marketers
Some major prospectors: Text Advertising ,[object Object],[object Object]
Some major prospectors: Transactional ,[object Object],[object Object],[object Object]
Some major prospectors: Transactional ,[object Object],[object Object],[object Object],[object Object]
Some major prospectors: Social ,[object Object],[object Object],[object Object],[object Object],[object Object]
Caution: Rapid Change
The bar is raised, and the game is changed The bar is raised, and the game is changed
The bar is raised, and the game is changed ,[object Object],[object Object],[object Object],The bar is raised, and the game is changed ,[object Object],[object Object],[object Object]
And it will open more with Android ,[object Object],[object Object],[object Object]
Rich User Experiences are Needed  to Drive the Mobile Phone Market ,[object Object]
But for the Phone to Succeed,  the User Experience Must be Compelling ,[object Object],“ I chose an iPhone. Nokia had all the features but their user interface is terrible.”
The Mobile Device is Destined to be a Jack of All Trades ,[object Object],[object Object]
But the cellphone is dead ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The phone is undergoing cultural transformation ,[object Object]
Case Studies
Mobile and Teens Mobile and Teens
Teens are the biggest mobile users ,[object Object]
Teens are the biggest mobile users ,[object Object],[object Object]
Teens are the biggest mobile users ,[object Object],[object Object],[object Object]
Teens are the biggest mobile users ,[object Object],[object Object],[object Object],[object Object]
Teens are the biggest mobile users ,[object Object],[object Object],[object Object],[object Object],[object Object]
It’s a whole new culture out there ,[object Object],[object Object],[object Object]
It’s a whole new culture out there ,[object Object],[object Object],[object Object]
It’s a whole new culture out there ,[object Object],[object Object],[object Object]
Teenagers are savvy consumers ,[object Object],[object Object],[object Object],[object Object]
Brands matter, coolness matters too! ,[object Object]
Brands matter, coolness matters too! ,[object Object],[object Object]
Brands matter, coolness matters too! ,[object Object],[object Object],[object Object]
Brands matter, coolness matters too! ,[object Object],[object Object],[object Object],[object Object]
Brands matter, coolness matters too! ,[object Object],[object Object],[object Object],[object Object],[object Object]
Brands matter, coolness matters too! ,[object Object],[object Object],[object Object],[object Object],[object Object],“ if an uncool kid starts doing it, nobody else will start doing it”
Viral interactions – at the mall ,[object Object],[object Object],[object Object],[object Object]
Viral interactions – at the mall ,[object Object],[object Object],[object Object],[object Object]
Viral interactions – at the mall ,[object Object],[object Object],[object Object]
Viral interactions – at a concert ,[object Object]
Viral interactions – at a concert ,[object Object],[object Object]
Viral interactions – at a concert ,[object Object],[object Object],[object Object]
Ringtones ,[object Object],[object Object],[object Object]
Ringtones ,[object Object],[object Object],[object Object]
Costs matter greatly to this audience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lawyers and Accountants ,[object Object],[object Object]
Privacy and Security ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
User Centric Mobile Design User Centric Mobile Design
What is User Centric Design?
User Research: Make sure your audience is there ,[object Object],[object Object],[object Object],[object Object],[object Object],“ I wouldn’t text if it wasn’t for my girlfriend”
User Research:  Analyze their phone usage ,[object Object]
User Research: Analyze their phone usage ,[object Object],Email Browsing the web SMS
User Research: What kinds of phones do they use? ,[object Object],[object Object],[object Object],WAP HTML TEXT
Designing: Optimize for Small Screens ,[object Object],[object Object],[object Object],Optimize content for smaller screens Will images scale? Can they see the buttons?
Designing: Simplify Interactions ,[object Object],[object Object],[object Object]
Designing: Consider the Context ,[object Object],[object Object],[object Object]
Designing: Design for the Platform ,[object Object],[object Object],[object Object]
Designing: Speak a language they understand ,[object Object],[object Object],[object Object],[object Object]
Building: Don’t Miniaturize it
Building: Don’t Miniaturize it – Mobilize it!
Building: Pare it down to what’s crucial
Building: And then pare it down again
Building: And then pare it down again
Testing applications for mobile ,[object Object],[object Object],[object Object],[object Object]
Testing applications for mobile ,[object Object],[object Object],[object Object],[object Object],[object Object]
Testing applications for mobile ,[object Object],[object Object],[object Object],[object Object],[object Object]
Testing usability with teens ,[object Object],[object Object],[object Object]
Testing usability with teens ,[object Object],[object Object],[object Object],[object Object]
Testing usability with teens ,[object Object],[object Object],[object Object],[object Object],[object Object]
Results from user testing Some Of Our Findings Some of Our Findings
Some findings ,[object Object]
Some findings ,[object Object],[object Object]
Some findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Devices aren’t responsive ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ The feedback from the touch screen – the way it vibrates in acknowledgement. ”
Users want control of their devices  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The learning curve is steep ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
It is hard for users to read smaller screens ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thanks for coming! Any Questions?
Appendix A – contact information and resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Drop me a line, email, SMS, MMS, text … ,[object Object],[object Object],[object Object],[object Object],[object Object]

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  1. Introductions