1. Monique Renee Brantley
19434 Ward, Detroit, MI • 313.341.3342 • mrsmb@att.net
OBJECTIVE
Seeking a position in medical billing where I can demonstrate my leadership abilities and immediately
contribute my customer service experience and practical knowledge toward meeting company goals.
QUALIFICATIONS PROFILE
Skilled and personable with 15 years experience providing consistent, approachable customer service in a full
range of functions from general office support to manufacturing.
• Medical Billing: Certified in computerized medical billing with knowledge of medical terminology,
proper form completion and required coding CPT-4 and ICD-9.
• Administration: Provide exceptional administrative support to peers and management. Outstanding
communication skills. Continuously project a highly polished professional image. Well organized and
multi-task proficiently.
• Customer Service: Serve as initial point of contact for customers and visitors. Deal patiently with
customer complaints while remaining courteous. Answer visitor inquires about the company's products
and services. Respectful and responsive to client needs. Efficiently schedule appointments and
promptly facilitate phone lines.
• Technical Skills: Skilled with computers and with Microsoft Office (Word, Excel, Outlook). Proficient
in Medical Billing Software. Competent in math/accounting. Utilize computerized point of sale systems
to conduct cash and credit transactions. Capable of maintaining customer databases and managing
multiline phone systems. Adept with hand and power tools.
PROFESSIONAL EXPERIENCE
Michigan Head and Spine Institute Southfield, MI
Patient Representative 2014 – Present
• Manage a multi-line phone system
• Create and maintain patient accounts on medical manager
• Schedule patient appointments
• Verify patient insurance information
• Mail information packet and letters to patients
The Pain Center Warren, MI
Receptionist 2012 – 2014
• Managed a multi-line phone system
• Scheduled patient appointments
• Managed patient check-in and check-out
• Verified patient demographics and insurance information
• Collected and recorded patient co-payments
• Responsible filing patient medical charts
Sterling Axle Plant (Ford Motor Company)
Machine Operator / Assembler
Sterling Heights, MI
1998 – 2007
• Processed ring gears & pinions through lapping equipment to establish exacting teeth patterns which
optimized noise and vibration reduction and improved gear set performance.
• Worked in assembly line teams, used hand tools, power tools, and fastening devices to fit parts and
complete axle assemblies.

2. Sinai-Grace Hospital
Dietitian
Detroit, MI
1996 – 1998
• Coordinated medical records and nutritional needs to create patients daily meal plans.
• Promoted healthy eating habits and maintained active eating scheduled for patients.
Blockbuster Video
Customer Service Representative
Oak Park, MI
1993 – 1996
• Utilized the point of sales system to sell and rent movies and video games to customers.
• Updated customer profiles and researched media in response to customer requests.
• Handled phone inquiries and customer complaints.
• Maintained store and marketing promotions per company procedures.
Marketing Force Inc.
Call Center Representative
Rochester Hills, MI
1994 – 1995
• Managed a multi-line phone system to receive and answer customer requests for technical product
information about GM vehicles.
• Used database to build client profiles and mail product literature.
EDUCATION
Wayne County Community College Detroit, MI
 Associate Degree of General Studies May 1993
Marygrove College Detroit, MI
 Medical Insurance Billing Certificate June 2012
INTERNSHIP
Barbara Ann Karmanos Cancer Institute Aug 20 – Sept 21, 2012
4100 John R
Detroit, MI 48201
• Experience with billing software, WPS, CHAMPS, Med-Assets and Web-Denis.
• Verified insurance coverage and all accounts receivables.
• Verifying patient demographics and insurance and recording patient copayments.