1. Let’s Talk Turkey about Statement of Work NASA Project Management Challenge 2012 Kerry Mushkin February 2012
2. Ms. Mushkin is a Project Manager for Boeing Test & Evaluation supporting the Engineering, Operations & Technology (EO&T) division of The Boeing Company. In this capacity, she manages 787 planning and program directives requiring support from: Test Programs Management & Integration, Flight Test Operations, Laboratory Test Operations, Flight Operations, and Test Support Operations. Ms. Mushkin has served Boeing in numerous capacities over the past two decades ranging from: Production Supervisor on the 747 and 767 Twin Aisle Airplane Programs to serving as the Manager of Subsidiary Administration and Shareholder Relations in Boeing’s Corporate Law Department. She is passionate about strategic knowledge management, and developing the workforce of tomorrow through her volunteer work as a Judge Advisor for US FIRST Robotics. Ms. Mushkin holds a Master of Business Administration degree in Engineering and Technology Management, a Master of Public Administration degree, and she is a Certified Project Management Professional (PMP). Speaker Bio
3. Serious Subject Matter Light Hearted Presentation Approach Grateful acknowledgement is made to the Internet in providing public domain photos used herein for general illustrative purposes Disclaimer
4. Statement of Work Management The Bear Dance (Jimmy Buffett/Lord Buckley, 1974) … and another 'fore I knew it, he'd downed eight of 'em and commenced to do the "bear dance." Two sniffs, a snort, a fly, a turn and a grunt; and it was so simple like the jitterbug it plumb evaded me. “ it was so simple it plumb evaded me” Sometimes statement of work management is like the bear dance…
5. Anchoring … and that’s why I like anchoring . Anchoring sets cognitive associations much the same way a particular sight, sound, or smell can trigger a memory. In this presentation we’ll use anchoring in conjunction with a light hearted project analogy that everyone can relate to in order to draw correlations to the classic “dump and run” project and demystify how statement of work management can help guide you to a successful project outcome even when it’s against all odds.
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7. Preliminary Statement of Work You try your best to dissuade your mother from this crazy idea, but you know mom, she cheerfully reassures you it’s no big deal. “ all we’re talking about is turkey with a couple of side dishes.” Besides - she’s already done all the work for you by calling the rest of the family and letting them know that Thanksgiving dinner will be at your house this Thursday at 5:00pm. It’s all set! You’re doomed. There’s no time. There’s no budget. The temptation is to stop here with the preliminary statement of work and give them exactly what they asked for…
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9. Start with the Stakeholders 1. Your mom (executive sponsor) 2. Your dad Dave 3. Your sister Dee 4. Your father-in-law Gene 5. Your sister-in-law Claudia 6. Your brother-in-law Steve 7. Your brother-in-law Mike 8. Your sister-in-law Kathy (Mike’s wife) 9. Your niece Deanna (Mike and Kathy’s daughter) 10. Deanna’s daughter Aubrey (Mike and Kathy’s granddaughter) 11. Your niece Robin 12. Your nephew Julian 13. Your Uncle Con 14. Your husband Tim 15. Yourself (don’t forget you have skin in the game too) Consider all of your stakeholders – not just your executive sponsor.
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14. Critical Success Factors *** beware of sacred cows *** Communicate and drive the conversation to ensure that you understand all of the various stakeholder perspectives. What does success look like? What could de-rail you? For example - some stakeholders would submit that dinner shouldn’t interfere with the Big Game!
15. Deliverables Make a specific list of expected deliverables and identify the tasks required to produce them. This may include things like participating in conversions, attending training, holding design reviews, conducting progress review meetings, executing tests, analyzing data and providing written comment or follow-on activity. Remember deliverables may be phased or multi-tiered Second helpings Leftovers Dinner
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18. Critical Success Factors You can’t sign off on a job when you don’t know if you received what you contracted for. Project plans and contracts should include completion and acceptance criteria. What does it mean to be done? Maybe a nice relaxed dinner that ended with clean plates where the entire family enjoyed themselves, no one left hungry, and they’re all gone by 9:00pm because let’s face it, family holidays can be stressful and we all need time to unwind afterwards!
19. Recognize your Team Take a moment to recognize your team for a job well done! OK… Recognition isn’t technically part of work statement management but I don’t think you can ever recognize your team enough for a job well done so I’m throwing it in here to remind you that a simple thank you goes a long way – and as a placeholder to say thank you for your kind attention during this presentation.
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22. Let’s Talk Turkey about Statement of Work Questions / Comments? [email_address] Thanks!
