This presentation was given by Ruby Casey-Knight (NCVO Public Services manager). For more resources on public service delivery visit http://www.ncvo.org.uk/practical-support/public-services

1. Service Transformation
Challenge Panel
Ruby Casey-Knight, Public Services Manager
NCVO

2. Service Transformation Challenge Panel
• Independent panel launched by Chief Secretary to
Treasury and Secretary of State for Communities and
Local Government in April
• Asked to advise on local and national interventions to
increase pace and scale of service transformation
• Due to report to government in autumn

3. Panel membership
• Derek Myers, Board Member, Public Health England
• Pat Ritchie, Chief Executive, Newcastle City Council
• Jonathan Flowers, Market Director of local government, Capita
• Helen Goulden, Executive Director, Nesta Innovation Lab
• Ann Limb, Chair, South East Midlands Local Enterprise Partnership
• Mark Lloyd, Chief Executive, Cambridgeshire County Council
• Tony Lloyd, Police and Crime Commissioner for Greater Manchester
• Nick Markham, Board Member, Department for Communities and Local
Government
• Paul Scriven, Managing Partner, Scriven Consulting
• Professor John Young, Head of the Academic Unit of Elderly Care and
Rehabilitation, Leeds Institute of Health Sciences

4. Public Service Transformation Network
• Secretariat to the Panel
• Announced by Chancellor in 2013 Budget
• Multi-agency network to drive public service
transformation
• Shares learning from supported areas
• 4 Whole Place Community Budget pilots - 2012
• 9 new areas announced – 2013

5. PSTN Providers Group
• Asked to feed in a provider perspective to the Service Transformation
Challenge Panel call for evidence
• Established in May 2014 to recognise the role of providers in service
transformation
• Membership represents providers across the private, public, social enterprise,
mutual and voluntary sectors:
• Association of Chief Executives of Voluntary Organisations
• British Chambers of Commerce
• Business Services Association
• Confederation of British Industry
• Local Government Association
• National Council for Voluntary Organisations
• Social Enterprise UK

6. Challenge Panel call for evidence
• Co-production and service re-design
• Leadership
• Organisational culture and workforce
• New delivery models
• Financial accountability and flexibility
• Information sharing
• Closes on 10 July

7. NCVO involvement
• Submission to call for evidence
• PSTN Providers Group - meeting with Panel
representatives
• Panel report and government response

8. NCVO submission to call for evidence
• Co-production and service redesign
• New delivery models
• Manifesto engagement, member case
studies, advisory group, PSDN bulletin

9. Public services: member views
Challenges…
• Service cuts have affected most vulnerable
• Focus on price rather than quality of public services
• Lack of pre-procurement dialogue and understanding
• Poorly designed or inflexible service specifications
• Contracts getting larger/more generic/using PBR
• Disproportionate bidding requirements
• Lack of time/support for consortia-building
Opportunities…
• Co-design of services
• Reducing demand through early intervention
• Training and guidance for commissioners
• Harnessing potential of Social Value Act
• VCS knowledge of people’s needs and priorities and experience of creatively designing and delivering
services that reflect needs
• Market management that ensures diversity of providers
• More than provision – transformative potential of users and communities

10. Thank you
Please get in touch
Ruby.casey-knight@ncvo.org.uk
@RubyCaseyKnight
See NCVO blogs and PSDN bulletin for latest news
and views
Join NCVO: ncvo.org.uk/about-us/join-ncvo