Rob Macmillan discussed Marketisation: the challenges and dilemmas of selling your services. This presentation was given in London on the 3 July 2014 and discussed the changing face of infrastructure. Find out more about NCVO's events: http://www.ncvo.org.uk/training-and-events

1. Marketisation
the challenges and dilemmas
of selling your services
The Changing Face of Infrastructure
London, 3rd July 2013

2. Welcome!
Aim – provide a space for you to:
• share and learn from each other’s experiences of developing
chargeable services
• discuss the challenges involved and identify ways of overcoming
them
• debate the dilemmas involved in selling services
Plan – roughly:
• FUSE - a model from Sheffield (Caron Bembrick)
• an overview of the changing infrastructure landscape (Rob)
• small group discussions and feedback (you)

3. With your neighbour….
Discuss
• what does your organisation ‘sell’ now?
• who to?
On post-it notes
• identify one question, challenge or dilemma involved (or
more than one if you like)
(roughly 5-10 minutes)