Zopa - Giles Andrews

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Collaborative Consumption in Action event NESTA 7 February 2011 Presentation by Giles Andrews from Zopa

Technologie Divertissement et humour

NESTA 7 th February 2011

In a nutshell

Cumulative lent in UK to January 2011

P2P lending is already global

Community, transparency and ethicality key for value and trust Openness is highly valued “ No other financial site that I have visited has the guts to run a discussion board and take it on the chin. Users feel valued and committed “ That makes me feel like I am part of a community and seems to trigger a sense of belonging. With belonging comes pride and passion. Users become champions of Zopa “ When I tell my friends about Zopa I feel hurt by any negative comments they make as though the site was my own, and for that reason it gets me all wound up when I see even the tiniest glitches on the site.” Mosshill, Zopa lender

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Workshop D - How does the system support communities/individuals and how could it do it better? The levers and drivers that national bodies put in place and how these are used locally have a significant impact on working in partnership with communities and patients. These levers and drivers include regulation, targets, outcomes measures, financial flows, annual contracting cycles, clinical standards, workforce training and revalidation etc. This workshop will draw upon your experience and evidence to address two questions: How these levers and drivers get in the way of working in partnership with patients and communities? What is the best blend of approaches to support commissioners and providers locally to harness the energy of patients and communities

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Workshop C - Prioritising our ‘long list’ of person and community centred approaches Hear an update from Newcastle’s Health Economics team on interim findings from their evidence review of person and community centred care before participating in discussions to help develop criteria for prioritising which approaches the rest of the programme will ‘deep dive’ into. Criteria will be be evidence driven but also take into account ensuring a good mix of approaches and practice / grey evidence submitted to the consortium.

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Workshop B - Let's think in terms of behaviour: What changes do we want to see? Participants will be shown how the Behavioural Insights Team approach projects in terms of targeting specific behaviours to change. Participants will then work together to do just this for the Realising the Value programme, thinking about what changes they would like to see amongst people, patients and practitioners. This will help form outcome measures for the RtV programme and will give participants a new way of thinking about making tangible change happen in their own organisations.

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Zopa - Giles Andrews

1. NESTA 7 th February 2011

2. In a nutshell

3. Cumulative lent in UK to January 2011

4. P2P lending is already global

5.

6.

7. Community, transparency and ethicality key for value and trust Openness is highly valued “ No other financial site that I have visited has the guts to run a discussion board and take it on the chin. Users feel valued and committed “ That makes me feel like I am part of a community and seems to trigger a sense of belonging. With belonging comes pride and passion. Users become champions of Zopa “ When I tell my friends about Zopa I feel hurt by any negative comments they make as though the site was my own, and for that reason it gets me all wound up when I see even the tiniest glitches on the site.” Mosshill, Zopa lender

8. What our customers say