Participle - Jennie Winhall

Social enterprises
typing Start up
29 as outputs...

eriences! Ageing
2007

Families
Taking on a role

Youth
2009

Yurtopia, Brighton Roehampton festival

Employment
g behind the scenes In development

Health
2011

In development

Roehampton festival
© Participle Ltd. // www.participle.net

transactional

relational

Loneliness

150,000 over 65s in Existing services
London don’t see friends, don’t build the
family or neighbours in a kinds of
given month relationships HELLO

people want
Use older people’s
capabilities to run a
distributed social network
based on interests and
desirable connections


Youth Taking on a role

Scaling
Spring 2008

Young people Existing services
considered a concentrate on
Yurtopia, Brighton Roehampton festival
national emergency, reducing risk
worst in Europe behaviour through
diversionary
Seeing behind the scenes and youth-
activities
only youth centres 90% of residents and local
businesses shared their time
and experiences with young
people, who grew their
connections and horizons


Employment

Jobs are found Existing services are New kinds of relationships
through word of transactional, and connections between the
mouth, connections concentrating on CVs unemployed, employees and
and recommendations and holding employers
jobseekers in a
queue with other
jobseekers


Rationing care V building resilience

s,
is 4.
PERSONAL CARE
Bathing,dressing, lifting

3.
PERSONAL SUPPORT
Organising, paperwork,
finances, checking-in

2.
PRACTICAL DAILY LIVING TASKS
Shopping, cleaning, DIY, gardening

1.
SOCIAL OPPORTUNITIES
Socialising, learning, volunteering,
working, other activities & interests

NEED NEED


Members get help and help out


Members as each others’ solution
Doing things for each other...Enjoying each other’s company


ir
ha
g
in
tt
Cu
Un y
blo pla
cki to
ng up the
the ng in
sin eti o’s
k Me min ub
do al p
loc

We
mowing eding and Get-Togethers in
the gard members’ homes
en

Learning new
pack technology to keep
g up a ﬂat g up
Makin and pickin way up with family and
table takea friends

ach Making
g e s or
hin Friends
Teac hobbie kills
r s
o the

Entirely !"#$%&%'(#()*&++

Demand !"#$%&%'(#()*&++

Driven

How relationships drive outcomes

People like me... Desire to contribute Reciprocity

Affiliation lowers barriers Mutual obligation Resilient network


Getting to National Scale

‘NE City’ Circle

‘NE County’ Circle

Suffolk Circle

‘Suburban/Rural
Mix’ Circle

‘NW County’ Circle ‘East London’ Circle

‘Midlands City’ Circle
Southwark Circle
‘SW City’ Circle

‘North London’ Circle
Hammersmith
& Fulham Circle
‘South Coast
County’ Circle
‘South Coast City’ Circle


building new Lives
for Individuals &
Families to Enjoy

There are 100 families in Swindon living in
chronic crisis and facing multiple difficulties
Each family costs an estimated £250k per year
ASB
66 42 37 18 17
18 14 12

7 5 Homelessness
0

Frank and Leanne Tara
Gustav and Talia

Mental Health

37
27 38
13
67 45 16
15 15 14
Exclusions/
11 10 6 non-attendance
2 2 3

Carrie Tristan and Susan Paul and Suzie Substance
misuse

23 37 34 16 40’s 40’s 20 18
Children at
13 12 15
risk
3 2

Cheryl James and Julie Terry and Sinead
Environmental
health
abuse/violence
26 21 47
15
40’s 40’s 20+ 20+ 20 18 18 (past)
6
3

John and Jo Steve Josh and Grace


Multiple agencies...
... with multiple agendas
Home Tutor

Health Worker
PCSO
Social Worker
Benefits Agency

Police Officer
37 17 14
18
12
Housing officer
Teacher

FAMILY Anti-Social Behaviour
Worker

Neighbourhood
Warden Parenting
Youth Offending support worker
Team worker

Connexions
worker


Barriers

AGENCIES FAMILIES
Judgement Defensiveness & fear

Agencies’ agendas No safe space to ask for help

Be the parent/power & control End up with parent/child relationship

Enforcement Oppression

Professionalism and alienating language Isolation

Service design not relevant to real lives Exhausted with fighting system

Rescuing not empowerment Held in reactive limbo

Lack of trust, honesty, transparency Lack of trust, honesty, transparency

Hopelessness, believe Hopelessness, believe
that change is not possible that change is not possible


The 80/20 split:
Maintaining the Status Quo
12%
indirect

12

14%
face-to-

vices
face
74% Ser
v ices
admin

Se r
One social worker’s time, with Of £250,000 nothing is invested in:
one 12 yr old boy in one family:
• Opportunities for change
80% is spent on reporting and • Building capabilities
monitoring for the system itself
• Building support networks


Prototype 1:
Families design their
own solutions

A new relationship
Families:
• An open invitation
• Choosing your team
• Setting your own agenda
• Joint projects
• Uncovering aspirations
• Sharing experiences
Team:
• No judgement
• No agenda
• Being loving
“We got to interview every
• Journey of change single person on the team. No
organisations do that, they just
make people feel bad.”
“We started to see the changes we
wanted to make. Before it was just
people telling us what to do”


www.alifewewant.com

Stage 0: Invitation Stage 1: Aspirations

1 2 3 4 5 6

Invitation Connecting & Engagement Revealing Hopes & Family in
Committing Potential Dreams Action

Families are Families are Families start to Families are Families create a Families test

•
finding out about finding out about recognise what revealing their BIG plan. In these things out on

open invitation, family-led
the programme the team, and they do in their true potential weeks they their own for a
whether they lives that they and having that explore the values structured period
connect with them want to stop, and recognised and and capacities they of time, and reflect
own what does not reinforced by want to develop with the team
Families are support them as a the team

• a team to work with, 6mths - 2yrs
deciding whether family. They Families learn how
to commit to the engage with the to identify the
programme team in changing experiences that
LIFE is a constant throughout
aspects of their will help them
families’ ups and downs.
environment and create what they

•
the way they live. want in life

Stage 2: Capabilities Stage 3: Opportunities stages of development and tools
7

Opportunity
8

Experiencing
9

Contribution
10

Building
11

Independence
12

Exit
• open content site sharing principles and
techniques between families and
Seeking New Social
Outcomes Networks
Families discover Families start Families are Families open Families are doing Families are
the underlying experiencing the engaging in themselves to new much more for talking about

workers
theme to their benefits of their outward-focused relationships and themselves now the success of the
desires and start changed activities such as building networks and do not want programme and a
seeking those behaviours and local gardening, beyond their the team to desire to finish
qualities in their are telling others helping current friendship engage as often
daily activties, about it neighbours, circles
friendships, volunteering
By the end of the
work, and family programme, families are
relationships seeking less help from LIFE
Enjoying family life
in the community
you live in


LIFE to Date Based on 47 family members...
2010
£760k saved in the ﬁrst year of running a pilot
(£275k on actual, £485k on preventative)
The Four Capabilities
system outcomes capabilities
of the LIFE Programme
6 2
Children taken
4
ASBOs
Children
achieved full
1 Valuing Myself
oﬀ child school
avoided
protection plans attendance,
from none at all 2 Designing a Life
80-90% that I Value
Reduction in police
callouts on average 1
Child, about 3 Building Valuable
3
Child 7
to be taken
into care,
stayed with
Relationships

protection Eviction his family
plans orders 4 Living Within the
prevented avoided Community


LIFEboard

• Closed social network
• Families track progress
through rich media
• Capabilities tagged
• Shared documentation of
activities
• Only 7% team admin
time and falling
• Next steps: share with
other families

... a new social dynamic


Getting to National Scale
The Plan 6
New
LAs

2 Yrs.
Setting Up LIFE
‘NE City’ LIFE

£75k Swindon LIFE
Per Year

‘Suburban/Rural

50 Mix’ LIFE

Family
Members
‘North London’ LIFE

£1.5m ‘East London’ LIFE

Target Savings
‘South London’ LIFE

‘South Coast City’ LIFE


transactional

relational

• people as assets
• contribution & reciprocity
• relationships as generators
of change
• new resource flows
• strengthened by increased
participation

Participle - Jennie Winhall

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