Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks. Mariagerfjord, which is a municipality in Denmark, The California Highway Patrol, the City of Carlsbad, Cambridge City Council, The Kingdom of Bahrain’s Ministry of Social Development are five government institutions that use Novell Endpoint Management Solutions, such as Novell ZENworks and others, to meet their IT needs.

1. Novell End-User Computing
®
Success Stories
Endpoint Management / Government
July, 2010

2. Novell Endpoint Management benefits
®
Impact Success Stories
• Ensure users get the right applications, 14K PCs
Improve whatever device they use
user • Repair problems with minimal business impact
productivity 3K PCs
– reduce troubleshooting time by up to 50%
• Perform easier and faster application rollouts
– from 2 days to 2 hours 6K PCs
Lower IT • Execute fixes remotely
costs – cut travel costs by 50% 25K PCs
• Deploy new workstations quickly
– from 1 day to 40 minutes 11K PCs
• Stop data breaches
– avoid lawsuits of up to $3M
Mitigate • Reduce business risk and increase compliance
20K devices
risks - avoid over-spending on software licenses
12K employees
2 © Novell, Inc. All rights reserved.

3. Customer Success
Novell Endpoint Management
®
We looked at several tools like IBM but found that Novell ZENworks ™
Configuration Management offered the best scalability and
5K devices manageability. - May 2010
With the old [Microsoft] solution, it could take up to two hours to install a
new application...Novell ZENworks Configuration Management can get
the same job done in just 30 minutes. - Jan 2010
4K workstations
Using the asset management capabilities of Novell ZENworks
Configuration Management, we can quickly identify which workstations
14K workstations are ready to handle the migration to Windows 7. - Jan 2010
We selected Novell® ZENworks™ Configuration Management because
its patch management and asset management capabilities were far
2K employees superior to those of the Altiris solution. - Nov 2010
The real cost savings are in license control and management. ZENworks
Asset Management gives us a true indication of the licensing
required, so we no longer over-provision. - Jun 2009
20K devices
3 © Novell, Inc. All rights reserved.

4. Key Analyst Recognition
Novell Endpoint Management
®
Visionary, Magic Quadrant for PC Configuration Life
Cycle Management Tools, Nov 2009
Challenger, Magic Quadrant for Mobile Data
Protection, Sep 2009
Strong performer, Forrester Wave™: IT Asset Life-
Cycle Management, Q2 2009
“Organizations should definitely include Novell
ZENworks™ in their evaluations”, ZENworks, Apr
2010
“ZENworks™ Configuration Management is
particularly strong in the management of Linux-
based devices”, Jan 2009
4 © Novell, Inc. All rights reserved.

5. Press Presence
Novell Endpoint Management
®
With the recent enhancements to the [ZENworks ™] portfolio,
customers now have the tools to mitigate the risks that come
with large scale Windows 7 migrations including potential
data loss and user downtime - Mar 2010
ZENworks Configuration Management – Finalist
Best Policy Management Solution, SC Magazine 2010 awards
ZENworks Patch Management – Solid patch
management solution that scales nicely for any size
environment - Feb 2010
ZENworks Endpoint Security Management –
Certainly a strong product, as one would expect from Novell
- May 2010
ZENworks Asset Management - Best Asset Management Solution
ZENworks Endpoint Security Management - Best Security Solution
5 © Novell, Inc. All rights reserved.

6. Endpoint Management in Government

7. New customer
Mariagerfjord is a municipality in northern Denmark. The municipal government
provides a wide range of services for more than 42,000 citizens. Its IT infrastructure,
which includes more than 1,100 PCs, is divided across more than 50 sites.
"We were impressed with Novell ZENworks™. We realized that Novell was one of
®
the few vendors that could offer all the functionalities we needed - asset
management, patch management and remote support - in a single coherent suite
of products.”
Challenge Solution Results
Reduce travel associated Novell ZENworks Application Cut new machine set up
with managing endpoints Virtualization time from 1 day to 40
minutes
Improve user productivity by Novell ZENworks Asset
decreasing incident Management
resolution times
Novell ZENworks Configuration
Avoid non-compliance with Management
software license agreements
Novell ZENworks Patch
Management
Partner: IT Quality
7 © Novell, Inc. All rights reserved.
Updated January 2010

8. The California Highway Patrol (CHP) provides highway safety, protects state facilities,
conducts criminal investigations and assists local law enforcement agencies. It is the
largest state police agency in the United States, with more than 10,000 employees.
"We're able to distribute new applications statewide overnight. Without Novell ®
ZENworks™ Configuration Management, we wouldn't be able to do that. We’ve
improved the way we distribute applications, manage IT resources and resolve
system issues.”
Challenge Solution Results
Enable a dozen IT staffers to Novell ZENworks Increased efficiency and
manage 7,500 desktops and Configuration Management reduced operating costs –
3,000 laptops across 150 now CHP can distribute
locations Also: applications overnight
Novell Open Enterprise Enabled troubleshooting in a
Server quick and consistent manner
Novell Identity Manager – critical for dispatch sites
that need to be up and
running 24/7
8 © Novell, Inc. All rights reserved.
Updated April 2010

9. With 22 networked sites, the City of Carlsbad, located between San Diego
and Los Angeles was looking for a way to streamline the administration of
its more than 1,000 PCs.
"Novell ZENworks™ Configuration Management has been a great benefit for us. It
®
saves us a significant amount of time in application distribution as we can now
push out new applications across the City within just a few hours, rather than
days. Without it, we would need additional desktop support employees or have a
reduced level of service.”
Challenge Solution Results
Reduce the time and Novell ZENworks Asset Cut the application rollout
financial burden of managing Management time from several days to
1,000 desktops and IT just a few hours
systems across 22 sites Novell ZENworks
Configuration Management
Balance the time spent on
maintenance tasks (70%)
and new projects (just 30%)
9 © Novell, Inc. All rights reserved.
Updated October 2009

10. Cambridge City Council provides statutory local authority services to 130,000 residents
and businesses in Cambridge, UK.
"With the Novell solution, we have eliminated the technical support previously
®
required for users' home PCs, and increased the security of access. For example,
the complete prevention of printing and local copying of files helps the Council
comply with its confidentiality and Data Protection requirements, and yet grants full
access for authorized users to the information they need.”
Challenge Solution Results
Enable flexible home-office Novell ZENworks™ Reduced the number of
working for its staff Application Virtualization support and technical calls
to the IT helpdesk
Give staff secure, easy Partner: Serco
access to central systems Improved green agenda
and comply with data privacy commitment with staff
regulations working from home
10 © Novell, Inc. All rights reserved.
Updated December 2009

11. The Kingdom of Bahrain's Ministry of Social Development (MOSD) employs
approximately 600 people working with a wide range of sectors, institutions and
individuals to develop Bahraini society.
"We initially chose the Novell solutions as best-of-breed, not specifically because
®
they were open source - the reduced cost is a good additional benefit. Novell
ZENworks™ Configuration Management and Novell eDirectory ™ give us full control
over users, their desktops and the data shared among them. This saves time and
effort and increases security.”
Challenge Solution Results
Streamline and automate Novell ZENworks Configuration Reduced support effort by at
user and desktop Management least 60 percent
management
Also:
Novell Open Enterprise Server
SUSE Linux Enterprise Server
®
Novell Identity Manager
Novell SecureLogin
11 © Novell, Inc. All rights reserved.
Updated March 2010

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