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social media with a purpose     Amanda Eyer [email_address] Susie Bowie [email_address]
your name. your organization. your role at work. what are you doing here? intros
 
This approach to social media doesn’t work anymore.
What we’re doing today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is social media?  Let’s start at the beginning.
This guy represents the traditional  online communication… He’s a talker.  He talks.   And he talks.… It’s all about him.  BORING.
These two represent  Web 2.0…or social media. Amy talks.  Beth talks. They BOTH communicate … It’s all about an exchange.  A CONVERSATION.
To summarize, social media is not a billboard for your nonprofit’s announcements. We’re officially begging  you to join our cause on Facebook. Now be quiet.
At its most basic sense, social media is a  shift in how people discover, read and share  news, information and content.  It's a  fusion of sociology and technology , transforming monologue (one to many) into dialog (many to many) and is the democratization of information, transforming people from content readers into publishers.  Social media has become extremely popular because it allows people to  connect in the online world to form relationships  for personal and business uses.
Why it’s perfect for nonprofits  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why it’s perfect for nonprofits  Building relationships  is what you do.
Guess what? You can also   listen   to your audiences.
Aren’t there dangers? ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],So what if people DO say bad things about your organization?
Social Media Etiquette ,[object Object],[object Object],[object Object],[object Object]
Personal vs. professional ,[object Object],[object Object],[object Object],[object Object]
Before You Start ,[object Object],[object Object],[object Object]
Before You Start ,[object Object],[object Object],[object Object],[object Object]
What Happens After the “Click”  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Creating Your SM Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tracking Progress ,[object Object],[object Object],[object Object],[object Object]
Seven Deadly Sins David Griner  Luckie & Company
Seven Deadly Sins of Social Media 1. Lust: Love your customers, but take it slow. 2. Gluttony: Don’t bite off more than you can chew. 3. Greed: It’s hard to shake hands while you’re reaching for someone’s wallet.
Seven Deadly Sins 4. Sloth: Avoid the temptation to “set it & forget it.” 5. Wrath: There are a lot of people itching for a punch in the nose, you’re not the one to do it. 6. Envy: Don’t be dissuaded by other people “doing it better than you.” 7. Pride: Stay humble, rock star.
American RedCross Guidelines
American RedCross Guidelines “ Social Media handbook meant for all Red Crossers interested in how social media can help us deliver our mission critical services. ...will familiarize you with our national social media philosophy, invite you to find, join, and participate in our national social media presence, and guide you in creating your own local social media presence.”
American RedCross Guidelines ,[object Object],[object Object],[object Object],[object Object],[object Object]
American RedCross Guidelines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
American RedCross Guidelines ,[object Object],[object Object],[object Object]
Saintly Advice for SM Broadcasting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web 2.0 Fundraising Cause Announcement  from  ASPCA - the American Society for the Prevention of Cruelty to Animals   Hooray!  Thanks to everyone who recruited and to all those who donated! Every $ and bit of awareness helps!!!  We finally broke our $3,000 donations goal!  Let's see how long it takes us to reach $4,000!  Over 35,000  members in this cause.
Q: “… How much mind share will you devote comparatively to each of the following areas over the next 12 months?”   3.94 -  major gifts program (48% rated this a "5")   3.88 -  direct mail program (37% rated this a "5")   3.84 -  website   3.70 -  email fundraising   3.18 -  foundation fundraising   2.89 -  social media presence (12% rated this a "5")   2.04 -  telemarketing program (54% rated this a "1"!!) Source: The Agitator ( www.theagitator.net ), September 2009
Source: Nonprofit Social Network Survey Report, April 2009   by Common Knowledge, NTEN, The Port
Follow the Same Rules ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
5 Things to Ask ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Tools
Facebook Stats 10/15/09 ,[object Object],[object Object],[object Object]
Broadcasting Your Message by Medium 10/15/09 ,[object Object],[object Object],[object Object]
Facebook Strategy  Establish your brand and build relationships before you attempt to build a following. Then, build conversation and events around your brand and its fans. Once you have an established following, provide compelling, frequent updates to keep fans loyal and in-tune.
Page, Profile or Group?  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Page, Profile or Group?
Page Setup
Facebook Fundraising
Facebook Fundraising
Facebook Fundraising
Facebook Analytics with Insights 10/15/09 ,[object Object]
Blogging Blog = short for “web log” Like an online journal
Blogging Benefits ,[object Object],[object Object],[object Object],[object Object]
Before you start blogging, figure out... ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
 
Attracting a Crowd ,[object Object],[object Object],[object Object],[object Object]
Measuring Your Blogging Success  with Analytics ,[object Object],[object Object],[object Object],[object Object],[object Object]
A micro blog: Updates in 140 characters or less. Old Q:  “What am I doing right now?” New Q:  “What do I have to share of value or interest to my supporters and potential supporters?”
Nonprofit Social Network Survey April 2009 ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tweet.  The update itself, as in “Read my tweet.” Followers.  The people or organizations that receive your updates (they see your tweets on their Twitter accounts.)  Following.   The people  or  organizations you receive updates from (you see their updates when logged in to your Twitter account.) “ Re-tweet.” Re-posting something you find useful, including the original poster’s Twitter name.  terminology
 
[object Object],[object Object],[object Object],[object Object],what to post
the scoop on social media
the scoop on social media
[object Object],[object Object],[object Object],[object Object],[object Object],building a following
[object Object],[object Object],[object Object],measuring effectiveness
#followfriday #charitytuesday   special days
Helpful Tools 10/15/09
Broadcasting Your Message by Medium 10/15/09 This is a great resource for posting pictures of venues and destination locations in an alluring fashion. Be sure to take it appropriately and take advantage of the geotargeted capabilities as you select your category tags.
Broadcasting Your Message w/ Flickr 10/15/09
Broadcasting Your Message w/ Flickr
Broadcasting Your Message by Medium 10/15/09 Post videos that will be engaging to viewers. Remember the title has to grab people and the tags you provide should fit the video’s content. Take advantage of the free video hosting and integrate the YouTube embedded video url on your Web site, enewsletters and other social media profiles for higher engagement.
Broadcasting Your Message with YouTube
Broadcasting Your Message by Medium 10/15/09 The value is in your networking, who you connect with and  the conversations you spur. Helpful for posting jobs, sharing articles and participating in discussion groups.
Broadcasting Your Message by Medium 10/15/09 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Helpful Tools 10/15/09
Helpful Tools 10/15/09
Helpful Tools 10/15/09
Helpful Tools 10/15/09
Helpful Tools 10/15/09
Helpful Tools 10/15/09
We’ve posted awesome  resources online.   http://delicious.com/NonprofitResourceCenter/Web2.0 http://www.slideshare.net/NRC2635/presentation-social-media-with-a-purpose Amanda Eyer [email_address] Susie Bowie [email_address]
10/15/09 May 21 www.cwcfpra.com
10/15/09

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Presentation Social Media With A Purpose

  • 1. social media with a purpose Amanda Eyer [email_address] Susie Bowie [email_address]
  • 2. your name. your organization. your role at work. what are you doing here? intros
  • 3.  
  • 4. This approach to social media doesn’t work anymore.
  • 5.
  • 6. What is social media? Let’s start at the beginning.
  • 7. This guy represents the traditional online communication… He’s a talker. He talks. And he talks.… It’s all about him. BORING.
  • 8. These two represent Web 2.0…or social media. Amy talks. Beth talks. They BOTH communicate … It’s all about an exchange. A CONVERSATION.
  • 9. To summarize, social media is not a billboard for your nonprofit’s announcements. We’re officially begging you to join our cause on Facebook. Now be quiet.
  • 10. At its most basic sense, social media is a shift in how people discover, read and share news, information and content. It's a fusion of sociology and technology , transforming monologue (one to many) into dialog (many to many) and is the democratization of information, transforming people from content readers into publishers. Social media has become extremely popular because it allows people to connect in the online world to form relationships for personal and business uses.
  • 11.
  • 12. Why it’s perfect for nonprofits Building relationships is what you do.
  • 13. Guess what? You can also listen to your audiences.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24. Seven Deadly Sins David Griner Luckie & Company
  • 25. Seven Deadly Sins of Social Media 1. Lust: Love your customers, but take it slow. 2. Gluttony: Don’t bite off more than you can chew. 3. Greed: It’s hard to shake hands while you’re reaching for someone’s wallet.
  • 26. Seven Deadly Sins 4. Sloth: Avoid the temptation to “set it & forget it.” 5. Wrath: There are a lot of people itching for a punch in the nose, you’re not the one to do it. 6. Envy: Don’t be dissuaded by other people “doing it better than you.” 7. Pride: Stay humble, rock star.
  • 28. American RedCross Guidelines “ Social Media handbook meant for all Red Crossers interested in how social media can help us deliver our mission critical services. ...will familiarize you with our national social media philosophy, invite you to find, join, and participate in our national social media presence, and guide you in creating your own local social media presence.”
  • 29.
  • 30.
  • 31.
  • 32.
  • 33. Web 2.0 Fundraising Cause Announcement from ASPCA - the American Society for the Prevention of Cruelty to Animals Hooray! Thanks to everyone who recruited and to all those who donated! Every $ and bit of awareness helps!!! We finally broke our $3,000 donations goal! Let's see how long it takes us to reach $4,000! Over 35,000 members in this cause.
  • 34. Q: “… How much mind share will you devote comparatively to each of the following areas over the next 12 months?” 3.94 - major gifts program (48% rated this a "5") 3.88 - direct mail program (37% rated this a "5") 3.84 - website 3.70 - email fundraising 3.18 - foundation fundraising 2.89 - social media presence (12% rated this a "5") 2.04 - telemarketing program (54% rated this a "1"!!) Source: The Agitator ( www.theagitator.net ), September 2009
  • 35. Source: Nonprofit Social Network Survey Report, April 2009 by Common Knowledge, NTEN, The Port
  • 36.
  • 37.
  • 39.
  • 40.
  • 41. Facebook Strategy Establish your brand and build relationships before you attempt to build a following. Then, build conversation and events around your brand and its fans. Once you have an established following, provide compelling, frequent updates to keep fans loyal and in-tune.
  • 42.
  • 48.
  • 49. Blogging Blog = short for “web log” Like an online journal
  • 50.
  • 51.
  • 52.  
  • 53.  
  • 54.  
  • 55.
  • 56.
  • 57. A micro blog: Updates in 140 characters or less. Old Q: “What am I doing right now?” New Q: “What do I have to share of value or interest to my supporters and potential supporters?”
  • 58.
  • 59.
  • 60. Tweet. The update itself, as in “Read my tweet.” Followers. The people or organizations that receive your updates (they see your tweets on their Twitter accounts.) Following. The people or organizations you receive updates from (you see their updates when logged in to your Twitter account.) “ Re-tweet.” Re-posting something you find useful, including the original poster’s Twitter name. terminology
  • 61.  
  • 62.
  • 63. the scoop on social media
  • 64. the scoop on social media
  • 65.
  • 66.
  • 69. Broadcasting Your Message by Medium 10/15/09 This is a great resource for posting pictures of venues and destination locations in an alluring fashion. Be sure to take it appropriately and take advantage of the geotargeted capabilities as you select your category tags.
  • 70. Broadcasting Your Message w/ Flickr 10/15/09
  • 72. Broadcasting Your Message by Medium 10/15/09 Post videos that will be engaging to viewers. Remember the title has to grab people and the tags you provide should fit the video’s content. Take advantage of the free video hosting and integrate the YouTube embedded video url on your Web site, enewsletters and other social media profiles for higher engagement.
  • 74. Broadcasting Your Message by Medium 10/15/09 The value is in your networking, who you connect with and the conversations you spur. Helpful for posting jobs, sharing articles and participating in discussion groups.
  • 75.
  • 82. We’ve posted awesome resources online. http://delicious.com/NonprofitResourceCenter/Web2.0 http://www.slideshare.net/NRC2635/presentation-social-media-with-a-purpose Amanda Eyer [email_address] Susie Bowie [email_address]
  • 83. 10/15/09 May 21 www.cwcfpra.com

Editor's Notes

  1. The Children’s Aid Society provides comprehensive support for children in need, from birth to young adulthood, and for their families, to fill the gaps between what children have and what they need to thrive
  2. 60% quit after the first month….