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User Experience of Television
1.
THE UX OF
TV A NEW FRONTIER FOR USABILITY PROFESSIONALS NYC UXPA AUGUST 21, 2012 © 2012 Razorfish. All rights reserved
2.
Who we are Kyle
Outlaw Ed Mansfield XD at Razorfish Sr. IA at Razorfish Past: R/GA, WorldNow, Modem Media Past: Chase Specialties: mobile, tablet, social, online video Specialties: mobile, tablet, financial services, Clients: AXE, Citibank, Ralph Lauren, Victoria automotive Secret, Kraft, Morgan Stanley Clients: Ford, XM Radio, Merrill Lynch, Twitter: @koutlaw Morgan Stanley, JP Morgan Twitter: @elmansfield © 2012 Razorfish. All rights reserved 1
3.
Let’s face it.
Despite our love for TV, the experience is broken. © 2012 Razorfish. All rights reserved 2
4.
For Example: •
Too many remotes • 1000 channels and nothing on • Clunky channel guides • Lack of device compatibility • Constant interruptions • And the list goes on… Image Source: Gizmodo © 2012 Razorfish. All rights reserved 3
5.
OUR MOBILE DEVICES
NOT TOO LONG AGO… Image Source: Wikipedia © 2012 Razorfish. All rights reserved 4
6.
WHAT A DIFFERENCE
A FEW YEARS MAKES © 2012 Razorfish. All rights reserved 5
7.
“Well, you just
end up with a table full of remotes, a cluster full of boxes, a bunch of different UIs -- and that's the situation we have today. The only way that's ever gonna change is if you can really go back to square one and tear up the set-top box and redesign it from scratch with a consistent UI across all these different functions and get it to the consumer in a way that they're willing to pay for it.” –Steve Jobs, Patron Saint of User Experience Practitioners Source: AOL: © 2012 Razorfish. All rights reserved 6
8.
Our TVs are
much too complicated. It doesn’t have to be that way. © 2012 Razorfish. All rights reserved 7
9.
Who will change
it? We will. TV is the next big problem for UX to solve. © 2012 Razorfish. All rights reserved 8
10.
But How? By knowing
what’s going on … and getting the skills in the connected TV to do it. landscape… This is what we want to talk about today. © 2012 Razorfish. All rights reserved 9
11.
IN THIS PRESENTATION
WE’LL COVER 1. THE RISE OF CONNECTED TV Definition, Stats/Trends 2. THE WAR FOR YOUR LIVING ROOM Key Players, An Elephant in the Living Room 3. IMPLICATIONS FOR UX Challenges and Opportunities 4. LET’S DO THIS Prototyping and Evangelization 5. KEY TAKEAWAYS Recap and Reference Materials © 2012 Razorfish. All rights reserved 10
12.
1. THE RISE
OF CONNECTED TELEVISION © 2012 Razorfish. All rights reserved
13.
What is Connected
TV? It’s a term used to describe the integration of the internet and web features into TV sets and set-top boxes, as well as the convergence between computers and these television sets or set-top boxes. Source: Wikipedia © 2012 Razorfish. All rights reserved 12
14.
Also known as: •
Smart TV • Cloud TV • Hybrid TV © 2012 Razorfish. All rights reserved 13
15.
But why should
we care? © 2012 Razorfish. All rights reserved 14
16.
Connected TV is
already here. It’s just not very evenly distributed. Source: William Gibson – “the future is already here it is just unevenly distributed.” © 2012 Razorfish. All rights reserved 15
17.
Millions already have
this capability in their homes. 227 million have access through game consoles. 96.56 million 67.2 million 63.9 million Source: Nintendo (June 2012); Microsoft (April 2012); Sony (March 2012) © 2012 Razorfish. All rights reserved 16
18.
90%
80% Connected TV sales are 70% growing with 91 million units 60% projected for 2012. 50% 40% 30% 20% 10% 0% 2012 2014 2016 Source: Global Flat-panel TV and Connected TV Forecast - Kantideep Thota Source: Global Smart TV Market (2011 – 2016) Critical Capability, Use Case Analysis & Forecast By Accessories, Platforms, Middleware, Application & Geography - MarketsAndMarkets.com © 2012 Razorfish. All rights reserved 17
19.
Consumer activities while
watching TV Second screen viewing is the new normal. 80% of US adults mobile multi-task while watching TV. Source: Yahoo! and Razorfish survey Source: Ericsson presents TV & Video Consumer Trend Report 2011 - Ericsson © 2012 Razorfish. All rights reserved 18
20.
Cord-cutting is on
the rise. Cable is not. 2.65 million Americans cut the cord in 2008-2011. Source: HBO Here are those cord-cutting stats you asked for – Rebecca Greenfield © 2012 Razorfish. All rights reserved 19
21.
Our appetite for
live on-demand streaming content is breaking records. June 2010 April 2011 August 2012 1.6 million viewers 2.4 million viewers 3.2 million viewers Source: Viewers opted for the Web over TV to watch Curiosity's landing – CBS News © 2012 Razorfish. All rights reserved 20
22.
40% of Americans
live-streamed. Live-stream viewers were also 2x more likely to watch primetime coverage on TV. Source: Apple and the iPhone TV: one day all televisions will be this way – Computerworld Source: Olympics Platforms Score – Variety © 2012 Razorfish. All rights reserved 21
23.
This has all
caught the attention of some big players… © 2012 Razorfish. All rights reserved 22
24.
2. THE WAR
FOR YOUR LIVING ROOM © 2012 Razorfish. All rights reserved
25.
The Next Technology
War “As the Consumer Electronics Show continued in Las Vegas, at least one theme became clear: The next big technology war is for your living room.” - Hayley Tsukayama, Washington Post © 2012 Razorfish. All rights reserved 24
26.
MEET SOME OF
THE CONTENDERS © 2012 Razorfish. All rights reserved 25
27.
THE TV SET
MANUFACTURERS © 2012 Razorfish. All rights reserved 26
28.
THE GAME CONSOLE
MAKERS © 2012 Razorfish. All rights reserved 27
29.
THE SET TOP
BOX MANUFACTURERS © 2012 Razorfish. All rights reserved 28
30.
THE CONTENT PROVIDERS
© 2012 Razorfish. All rights reserved 29
31.
THE CABLE AND
SATELLITE PROVIDERS © 2012 Razorfish. All rights reserved 30
32.
There is an
elephant in the living room. Where’s Apple in all of this? © 2012 Razorfish. All rights reserved 31
33.
“I finally cracked
it.” Source: Steve Jobs – Walter Isaacson © 2012 Razorfish. All rights reserved 32
34.
THE MYTHICAL ITV
Image Source: ADR Studio © 2012 Razorfish. All rights reserved 33
35.
Or maybe just
an iBox? Source: Apple in talks to use Apple TV as cable box, report says - Hayley Tsukayama Image Source: ADR Studio © 2012 Razorfish. All rights reserved 34
36.
Above all the
hope is that Apple will bring some much needed standardization… For now we have a very fragmented television ecosystem to contend with. © 2012 Razorfish. All rights reserved 35
37.
3. IMPLICATIONS FOR
UX © 2012 Razorfish. All rights reserved
38.
What does all
this mean for usability professionals? To begin with we’ll need to contend with the 10 foot experience. Image Source: Wikipedia © 2012 Razorfish. All rights reserved 37
39.
What is the
10 ft experience? It’s a software user interface designed for display on a large television with interaction using a regular television- style remote control. Source: Wikipedia © 2012 Razorfish. All rights reserved 38
40.
While there are
similarities with mobile, and tablet design, the 10 foot experience is an altogether different beast. Let’s talk about the challenges and opportunities. © 2012 Razorfish. All rights reserved 39
41.
First, the challenges…
© 2012 Razorfish. All rights reserved 40
42.
1. CONSIDER THE
USER’S ENVIRONMENT Image Source: MorgueFile © 2012 Razorfish. All rights reserved 41
43.
2. UNDERSTAND THE
PHYSICAL CONSTRAINTS Image Source: Wikipedia © 2012 Razorfish. All rights reserved 42
44.
3. KNOW THE
DISPLAY RULES Image Source: Wikipedia © 2012 Razorfish. All rights reserved 43
45.
4. EVALUATE THE
CONTENT Image Source: Wikipedia © 2012 Razorfish. All rights reserved 44
46.
5. IDENTIFY THE
INTERACTION METHODS Image Source: Wikipedia © 2012 Razorfish. All rights reserved 45
47.
Now let’s talk
about the opportunities and advanced capabilities. © 2012 Razorfish. All rights reserved 46
48.
1. NEW INTERFACES
© 2012 Razorfish. All rights reserved 47
49.
2. SOCIAL TV
AND COMMUNITY VIEWING © 2012 Razorfish. All rights reserved 48
50.
3. SUPER-NICHE AND
ORIGINAL PROGRAMMING © 2012 Razorfish. All rights reserved 49
51.
4. APPS AND
GAMES © 2012 Razorfish. All rights reserved 50
52.
5. RECOGNITION AND
PERSONALIZATION Source: Razorfish Emerging Experiences © 2012 Razorfish. All rights reserved 51
53.
4. LET’S DO
THIS © 2012 Razorfish. All rights reserved
54.
For most of
us, connected TV remains unchartered territory. How do we get started? © 2012 Razorfish. All rights reserved 53
55.
A Call to
Action for UX • Evangelize it • Share knowledge across disciplines • Demo key services and devices with partners • Upgrade our TVs sets or set top boxes © 2012 Razorfish. All rights reserved 54
56.
Last but not
least, the best way is to learn by doing. We can create prototypes. © 2012 Razorfish. All rights reserved 55
57.
Advantages to prototyping •
Give project visibility and buy-in within customer and developer organizations • Encourage early participation and involvement • See the design in its intended context • Provide immediate observation of user performance and consequences of design decisions Source: UX For the Masses - Neil Turner Source: Advantages of and cautions about using prototype - Rex Hartson; Pardha S. Pyla © 2012 Razorfish. All rights reserved 56
58.
Inspired by Lean
UX • Concept • Prototype • Validate internally • Test internally • Learn from user behavior • Iterate Source: Lean UX: Getting out of the Deliverables Business - Jeff Gothelf © 2012 Razorfish. All rights reserved 57
59.
Key ingredients •
Sketch pad and pen or pencil • Wire framing software • Photoshop • HTML editor • FTP client • Browser-enabled set top box • Wide-screen TV monitor • Video content © 2012 Razorfish. All rights reserved 58
60.
Hypothesis We believe that
employees will use a TV-optimized web site view, share, comment on and help curate agency case studies, interviews, and demos. © 2012 Razorfish. All rights reserved 59
61.
1. SKETCHING
© 2012 Razorfish. All rights reserved 60
62.
2. WIREFRAMES
© 2012 Razorfish. All rights reserved 61
63.
2. PHOTOSHOP AND
EXPORT IMAGES © 2012 Razorfish. All rights reserved 62
64.
3. ADJUST THE
CODE FOR TV DISPLAY © 2012 Razorfish. All rights reserved 63
65.
4. UPLOAD IT
© 2012 Razorfish. All rights reserved 64
66.
5. TEST IT
ON PC © 2012 Razorfish. All rights reserved 65
67.
5. TESTING ON
CONNECTED TVS © 2012 Razorfish. All rights reserved 66
68.
5. TESTING ON
CONNECTED TVS © 2012 Razorfish. All rights reserved 67
69.
5. TESTING ON
CONNECTED TVS © 2012 Razorfish. All rights reserved 68
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KEY SCREENS
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KEY SCREENS
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Some things we
are learning: • Keyboards and TVs don’t mix well • Hierarchy needs to be as flat as possible • Everything needs to be 3X larger • With text display less is more • Browser behavior varies widely across devices © 2012 Razorfish. All rights reserved 71
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5. SUMMARY
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Key Takeaways • TV
is the next big problem for UX to solve • Connected TV is here already but it remains a fragmented ecosystem in need of standardization • Know the challenges with designing for TV • Understand the opportunities and new capabilities • Evangelize internally and with clients • Embrace the prototype © 2012 Razorfish. All rights reserved 73
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We are in
the very early days of the reinvention of television. We need to insert ourselves into the process at the very beginning. © 2012 Razorfish. All rights reserved 74
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In closing… “When you’re
young, you look at television and think, There’s a conspiracy. The networks have conspired to dumb us down. But when you get a little older, you realize that’s not true. The networks are in business to give people exactly what they want. That’s a far more depressing thought. Conspiracy is optimistic… We can have a revolution!” –Steve Jobs © 2012 Razorfish. All rights reserved 75
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THANK YOU!
© 2012 Razorfish. All rights reserved
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APPENDIX User Experience and
design for connected TV Re-thinking User Interface Design, Jim Mischel http://blog.smartbear.com/software-quality/bid/167284/Re-Thinking-User- Interface-Design-for-the-TVPlatform Samsung User Experience Guidelines, Samsung Developers Forum http://www.samsungdforum.com/Guide/View/Developer_Documentation/User_Ex perience_Guideline_1.5 Google TV design patterns, Google Developers, Google Developers https://developers.google.com/tv/android/docs/gtv_android_patterns Opera design guidelines for Wii, Dev.Opera http://dev.opera.com/articles/view/creating-web-content-for-tv/ Make your website TV friendly with our 10 great tips, Sam Nurmi http://royal.pingdom.com/2012/03/14/make-your-website-tv-friendly-with-our-10- great-tips/ Make your website TV friendly with our 10 great tips, Sam Nurmi http://royal.pingdom.com/2012/03/14/make-your-website-tv-friendly-with-our-10- great-tips/ © 2012 Razorfish. All rights reserved 77
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APPENDIX UX and TV The
Shift From Watching TV to Experiencing TV, Richard MacManus http://www.readwriteweb.com/archives/the_shift_from_watching_tv_to_experienci ng_tv.php Designing for Context: The Multiscreen Ecosystem, Avi Itzkovitch http://uxmag.com/articles/designing-for-context-the-multiscreen-ecosystem Prototyping Lean UX: Getting Out of the Deliverables Business, Jeff Gothelf http://uxdesign.smashingmagazine.com/2011/03/07/lean-ux-getting-out-of-the- deliverables-business/ © 2012 Razorfish. All rights reserved 78
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APPENDIX Apple TV Apple in
talks to use Apple TV as cable box, report says, Hayley Tsukayama http://www.washingtonpost.com/business/technology/apple-in-talks-to-use-apple-tv-as- cable-box-reportsays/ 2012/08/16/f5ad15d6-e796-11e1-8487-64e4b2a79ba8_story.html Here Are Apple's Plans To Make TV A Thousand Times Better, Jay Yarow http://www.businessinsider.com/heres-how-apple-is-telling-cable-companies-it-will-make- apple-tv-work-2012-8 Apple, Microsoft, Google and the sad state of TV, Janko Roettgers http://gigaom.com/video/apple-tv-set-top-box/ Apple “iBox”: The Classic Concept and Renderings of Apple iTV, Farhat http://hitechanalogy.com/apple-ibox-classic-concept-renderings-apple-itv-artist-2/ Apple's New Front in the Battle for TV, Jessiva E. Vascellaro and Shalini Ramachandran http://online.wsj.com/article SB10000872396390444233104577591713616924328.html © 2012 Razorfish. All rights reserved 79
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APPENDIX Apple TV More Apple
TV Hints, Directly From Steve Jobs, Evan Niu http://m.aol.com/dailyfinance/default/articleStory.do?category=main&url=http://www.dailyfin ance.com/2012/06/15/more-apple-tv-hints-directly-from-steve-jobs/&icid=dsk_df_news One on One: Walter Isaacson, Biographer of Steve Jobs, Nick Bilton http://bits.blogs.nytimes.com/2011/11/18/one-on-one-walter-isaacson-biographer-of-steve- jobs/ © 2012 Razorfish. All rights reserved 80
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MORE REFERENCE Bodymetrics and
Kinect How Bodymetrics and Razorfish are out to Change Retail, Shareen Pathak http://creativity-online.com/news/how-bodymetrics-and-razorfish-are-out-to- change-retail/233471 Cord cutting HBO, Here Are Those Cord-Cutting Stats You Asked For, Rebecca Greenfield http://www.theatlanticwire.com/technology/2012/08/hbo-here-are-those-cord- cutting-stats-you-asked/ 55292/ © 2012 Razorfish. All rights reserved 81
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APPENDIX Connected TV Blogs Lost
Remote http://lostremote.com Techcrunch http://techcrunch.com Mashable http://www.mashable.com GigaOm http://gigaom.com Venturebeat http://venturebeat.com © 2012 Razorfish. All rights reserved 82
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APPENDIX Linkedin Groups Connected TV http://www.linkedin.com/groups?gid=2553526&trk=group-name Emerging
TV http://www.linkedin.com/groups/Emerging-TV-4543560?gid=4543560&trk=group- name UX TV http://www.linkedin.com/groups/UX-TV-3773977?gid=3773977&trk=group-name Smart UX http://www.linkedin.com/search- fe/group_search?pplSearchOrigin=GLHD&keywords=Smart+tv Social TV http://www.linkedin.com/groups/Social-TV-next-generation-media- 2188349?gid=2188349&trk=groupname © 2012 Razorfish. All rights reserved 83
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APPENDIX Image Credits Slide 2:
Scrap Television Graveyard – thesuccess http://www.morguefile.com/archive/display/738604 Slide 3: How Grandma Sees the Remote – Roz Chast http://gizmodo.com/357331/how-grandma-sees-the-remote Slide 4: Mobile Phone Evolution – Anders K. Larsen http://upload.wikimedia.org/wikipedia/commons/d/d6/Mobile_phone_evolution.jpg Slides 32, 33: iTV concept designs – ADR Studio ADR Studio, http://www.Adr-studio.it/ Slide 36: Screenshot of XBMC Media Center home screen using default PM3.HD skin http://en.wikipedia.org/wiki/File:Screenshot000.png Slide 40: Modern HDTV Stand – breda http://www.morguefile.com/archive/display/641764 © 2012 Razorfish. All rights reserved 84
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APPENDIX Image Credits Slide 40:
Modern HDTV Stand – breda http://www.morguefile.com/archive/display/641764 Slide 42: SMPTE Color Bars – Denelson83 http://en.wikipedia.org/wiki/File:SMPTE_Color_Bars.svg Slide 44: PlayStation 3 BD Remote (with and without PlayTV overlay) – Alphathon http://en.wikipedia.org/wiki/File:PS3_BD_Remote.png © 2012 Razorfish. All rights reserved 85
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APPENDIX Special Thanks Special thanks
to Tiffany Milano @TiffanyMilano for her research assistance. © 2012 Razorfish. All rights reserved 86
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