1. O’Neill & Preigh
Renowned for Church Equipment
Introduction
O’Neill & Preigh was established 800 years old in a small village on the outskirts of
Rome. Now it operates their corporate offices in Lancaster and Pennsylvania. The
company manufactures a standard line of church furnishings and equipment, which it
sells worldwide through its own sales force. It is world renowned for its artisanship. Over
the past few quarters, the company’s market share has been decreasing due to
Southeast conglomerate that has managed to win over O’Neill & Preigh customers
through an aggressive pricing strategy. That has taken away some market share,
especially those customers either who do not recognize quality or who are price
sensitive, rather than try to compete directly. O’Neill & Preigh has decided to focus on
its custom-built line of business. Its data suggests, there is a large enough customer
base that appreciates quality and would be excellent prospects for custom-designed
products.
O&P Profile
Mr. Del E. Lama President
Mr. Nick Uldyme VP Finance
Mr. Hal E. Lewya VP Manufacturing
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2. Ms. Clara Voyant VP Marketing
Ms. Olive Branch VP Administration
Mr. Sal Vation IS Manager
Mr. Sy Yonara Programmer
Ms. Terri Tory Programmer
Mr. Manuel Labor Programmer
Ms. Anna Lyst Systems Analyst
Mr. Paul Bearer Senior Accountant
Mr. Bill U. Slowly Receivable Clerk
Existing Problems
Presently company is facing internal and external problems. Therefore, their sale has
dropped dramatically since eighteen months.
Company’s Internal Problems
1. Unnecessary procedures and process applied without strategic planning.
2. Lack of interest by VP Finance in operating budgets
3. Depend on old-fashioned skills.
4. Never looks in cost control, effectiveness and efficiency.
5. Lack of latest technology
6. Lack of communication throughout the company
7. Department managers have new technology fear
8. Lack of HR practices
9. Lack of management interest towards business growth
10. Computer technology applied just as calculating machine
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3. 11. No documented standards for team to use
External Problems
1. No competitors before
2. Now competitors entered in market with low price strategy
3. Lack of marketing strategy
4. Lack of information process and mechanism
5. Lack of new and skilled professionals
Initiatives of Projects by Management
In the result of Del E. Lama President of O&P company bleak report, several managers
stepped forward towards the effective ideas for projects that might pull out the company
from slump to its image and greatness. Therefore, two projects forwarded to
management team for further implementation.
Project 1: Office Supplies Containment
Nick Uldyme VP finance of the company is responsible for the company’s office supply
containments. He decided to initiate the project that would establish budgeting process
with controls and checkpoints regarding office supply containments, to explore various
ideas for cost containments.
Existing Problem
1. Nick thinks to take initiate but never done anything so far
2. Never work on any process
3. Don’t have appropriate knowledge to control budget
And in:
Project 2: Gold Medallion Organ
Hal E. Lewya VP of manufacturing recruited for company. He has creative ability in
innovation regarding instruments. He proposed an idea in the line of organ using new
technology but company ignored his idea touch screen organ.
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4. Existing problem
1. Ignored the idea of using new technology in manufacturing organ at right time
2. Hal start ignoring in company’s business improvement and production
3. Now Hal interested in to sell his idea to O&P Company through contractor
Recommendation for O&P
Company should establish a Project Support Office (PSO), that will look after the new
projects.
What is Project Support Office (PSO)?
A Project Support Office is a temporary is a temporary or permanent organizational unit
that provides a portfolio of services to support project teams that are responsible for a
specific portfolio of projects.
Portfolio of Services
1. Project support
This extends to preparing proposals, gathering and reporting weekly status
information, maintaining the project notebook, and assisting with the post
implementation audit.
2. Consulting and Mentoring
Professional project consultants and trainers are available in the PSO to support
the consulting and mentoring needs of the project team.
3. Methods and Standards
This includes such areas as project initiation, project planning, project selection,
project prioritization, work break down structure templates, risk assessment,
project documentation, reporting, software selection and training, post
implementation audits and dissemination of best practices.
4. Software tools
The evaluation, selection, installation, support, and maintenance of all the project
work is part of this function.
5. Training
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5. Training curriculum development and training delivery may be assigned to the
PSO depending on whether the organization has a centralized training
department and whether it has the expertise required to the develop and deliver
the needed programs.
6. Project Managers
Here the PSO offers a safe harbor to project managers for advice, suggestions
and career guidance.
Why we need the PSO?
• Lack of executive management support
• Lack of user involvement
• Lack of experienced managers
• Lack of clear business objectives
• Lack of reliable estimates
• Lack of skilled staff
Issues of O&P
Within business plan, the organization should cover the following business issues:
• Accounting
• Operations
• Manufacturing
• Customer service
• Marketing
• Sales
• Information technology and computers
• Industry-specific challenges
New Project: Gold Medallion Organ
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6. Hal E. Lewya’s idea converging into innovation by using new technology.
• Color touch screen organ with graphics
• The touch screen would be physically integrated into organ design
• Once the performer had set the configuration, the screen would display input
description of configuration
• Online O&P offices for remote diagnostics and tuning
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7. Set Objectives
• Best quality new products that satisfy the market need
• Excellent suppliers with lowest cost
• Excellent customer satisfaction with maximum profit
Process
• SWOT analysis through reputable firm
• Monitor competition
• Process customer needs
• Measure customer satisfaction
• Monitor customer complaints
• Develop new products
• Define new product requirements
• Measure product quality
• Negotiate manufacturing design
• Train Employees
• Promote the company and product
Reformation of O&P
• Hired new skilled and motivated workers in all specific areas where needs
• HR practices apply in company through Ms. Olive Branch VP administration
• New project task to be given to Mr. Hal and Sal Vation (by up gradation of Sal’s
Designation)
• New product marketing task to be given to Ms. Clara Voyant VP marketing
• Computerized all area for the rapid communication and for all purposes
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8. • Replace new VP finance to control office supply expenditure, control
departmental budget as well as company budget, and to produce budget for new
project
• Arrange training programs for existing profile and new inductions to make them
up to date regarding business environment
Conclusion
Nothing is impossible in the world if you get right decision on right time that is much
important as changing business environment. Always be in touch to the market to catch
the opportunity.
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