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Rethinking the
Consumption Compulsion
Teaque Lenahan, Associate Partner, gravitytank
Alan Marks, SVP Corporate Communication, eBay
Nathan Shedroff, Program Chair, MBA in Design Strategy

Sustainable Brands, May 2009
The most pressing questions of our times:

What’s a more sustainable world look like?

What’s a more meaningful world look like?

What’s a post-consumer world look like?
more sustainable
What’s a more meaningful world look like?
          post-consumer
What’s a more sustainable world look like?
“In a stable economy,
 sustainability is the competitive
 advantage strategy.

In a down economy, sustainability
is the turnaround strategy.

In a collapse, sustainability is a
survival strategy.”

            Hunter Lovins, 2009
What’s a more meaningful world look like?
What’s a post-consumer world look like?
We need to :
                 Think in systems
  Engage deeply with our clients & customers
      Focus on efficiency, value, and health
 Focus on experiences & benefits, not products
   Create better assessment tools & metrics
Require transparency & accountability of everyone
           Engage diverse stakeholders
          Work in multidisciplinary teams
  Create new visions based on core meanings
        Re/create new economic models
         Create new roles for advertising
        Re/create new corporate charters
We already have tools to use :
      Sustainability Helix
    Integrate Bottom Line
      Okala™ Curriculum
Meaning and Experience Models
        covive.com/gri
 grossnationalhappiness.com
     B-Corp & Corp2020
    sustainableminds.com
        www.eiolca.net
       (and many more)
Sustainability Helix
      Governance and Management                 Stakeholders & Communities
      Operations and Facilities
      Design and Process Innovation




      Human Resources and Corporate Culture                                  High degree of organizational alignment
      Marketing and Communications
      Partnerships and Stakeholder Engagement
     Stage 0:                      Stage 1:                   Stage 2:          Stage 3:               Stage 4:
  Unsustainable                   Exploration              Experimentation     Leadership             Restoration
“Business as Usual”




                        natcapsolutions.org/HELIX.htm
DESIGN              SUSTAINABILITY




         BUSINESS
DESIGN              SUSTAINABILITY




         MEANING




         BUSINESS
makingmeaning.org
DESIGN                  SUSTAINABILITY




                                MEANING
                                VALUES
                                EMOTIONS
                                PRICE
                                FEATURES




             BUSINESS
makingmeaning.org


       Core Meanings:
Accomplishment         Harmony
     Beauty             Justice
    Creation           Oneness
  Community           Redemption
      Duty              Security
 Enlightenment           Truth
   Freedom             Validation
                        Wonder
SIGNIFICANCE                                  DURATION
           Meaning                                                Initiation
           Status/Identity                                     Immersion
           Emotion/Lifestyle                                  Conclusion
           Price                                             Continuation
           Function




TRIGGERS                               EXPERIENCE                               BREADTH
Sight                                                                                 Product
Sound                                                                                 Service
Smell                                                                                  Brand
Taste                                                                                Name(s)
Touch                                                                     Channel/Environment
Concepts                                                                              (Space)
Symbols                                                                            Promotion
                                                                                        Price

                      INTENSITY                     INTERACTION
                               Reflex                Passive
                               Habit                Active
                       Engagement                   Interactive

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Rethinking Consumption and Sustainability in a Post-Consumer World

  • 1. Rethinking the Consumption Compulsion Teaque Lenahan, Associate Partner, gravitytank Alan Marks, SVP Corporate Communication, eBay Nathan Shedroff, Program Chair, MBA in Design Strategy Sustainable Brands, May 2009
  • 2. The most pressing questions of our times: What’s a more sustainable world look like? What’s a more meaningful world look like? What’s a post-consumer world look like?
  • 3. more sustainable What’s a more meaningful world look like? post-consumer
  • 4. What’s a more sustainable world look like?
  • 5. “In a stable economy, sustainability is the competitive advantage strategy. In a down economy, sustainability is the turnaround strategy. In a collapse, sustainability is a survival strategy.” Hunter Lovins, 2009
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. What’s a more meaningful world look like?
  • 13.
  • 14.
  • 15. What’s a post-consumer world look like?
  • 16.
  • 17.
  • 18.
  • 19. We need to : Think in systems Engage deeply with our clients & customers Focus on efficiency, value, and health Focus on experiences & benefits, not products Create better assessment tools & metrics Require transparency & accountability of everyone Engage diverse stakeholders Work in multidisciplinary teams Create new visions based on core meanings Re/create new economic models Create new roles for advertising Re/create new corporate charters
  • 20. We already have tools to use : Sustainability Helix Integrate Bottom Line Okala™ Curriculum Meaning and Experience Models covive.com/gri grossnationalhappiness.com B-Corp & Corp2020 sustainableminds.com www.eiolca.net (and many more)
  • 21. Sustainability Helix Governance and Management Stakeholders & Communities Operations and Facilities Design and Process Innovation Human Resources and Corporate Culture High degree of organizational alignment Marketing and Communications Partnerships and Stakeholder Engagement Stage 0: Stage 1: Stage 2: Stage 3: Stage 4: Unsustainable Exploration Experimentation Leadership Restoration “Business as Usual” natcapsolutions.org/HELIX.htm
  • 22. DESIGN SUSTAINABILITY BUSINESS
  • 23. DESIGN SUSTAINABILITY MEANING BUSINESS
  • 24. makingmeaning.org DESIGN SUSTAINABILITY MEANING VALUES EMOTIONS PRICE FEATURES BUSINESS
  • 25. makingmeaning.org Core Meanings: Accomplishment Harmony Beauty Justice Creation Oneness Community Redemption Duty Security Enlightenment Truth Freedom Validation Wonder
  • 26. SIGNIFICANCE DURATION Meaning Initiation Status/Identity Immersion Emotion/Lifestyle Conclusion Price Continuation Function TRIGGERS EXPERIENCE BREADTH Sight Product Sound Service Smell Brand Taste Name(s) Touch Channel/Environment Concepts (Space) Symbols Promotion Price INTENSITY INTERACTION Reflex Passive Habit Active Engagement Interactive