1. PROPOSAL
INDIA’s FIRST & ONLY ONLINE ATTORNEY BASED
INTERNATIONAL DEBT RECOVERY SPECIALIST
... Converting Loss into Profit.
INDIA DEBT RECOVERY
( a division of Karin Informatics Solution Pvt. Lmt.)
Sco. 35, Sector 26, Chandigarh, India 160019
Email : Info@indiadebtrecovery.com
URL : www.indiadebtrecovery.com
INDIA DEBT RECOVERY
(A division of AEREN IT Solutions Pvt. Ltd.)
SCO. 35, Sector 26, Chandigarh, India 160019
Email: Info@indiadebtrecovery.com
URL: www.indiadebtrecovery.com

2. : www.indiadebtrecovery.com
Introduction 1
Debt Recovery Methods 2
Debt Recovery Process Flow Chart 3
Success Fee Based Engagement Model 4
Pricing and Terms and conditions 4
Checklist for Documents Required 5
Reporting 6
Complaint Handling and Customer Relationship 7
Membership 8
Key Clients 9
CONTENTS

3. “We are India’s first and only online Attorney Based
International Debt Recovery Specialists that offers integrated
solutions right from Negotiation to Litigation having Pan India
and International presence”.
INTRODUCTION

4. We have THREE independent Recovery methods as mentioned below. You have to choose any of them . In
case, there is no positive outcome in the method that you have chosen, you can choose the other method
also. Each method has its own fee.
From early stage collections to legal services, IDR offer a full suite of services to maximize
your recoveries at low cost with speed.
IDR helps clients maximize their return on receivables at every stage of the recovery cycle.
Our Debt Recovery cycle includes the following stages:-
AMICABLE NEGOTIATION METHOD/PLAN
Under this debt recovery procedure, IDR adopts a very friendly approach with the defaulting
debtor. IDR understands that the debtor is the ultimate customer of its client and takes all steps
carefully to maintain that sensitive relationship whilst applying the debt recovery activities. Our
experiences in the past have shown significant success under this procedure. Below are the
Dispute Resolution and Recovery activities that we undertake under this method/plan:
AT DEBTOR LEVEL
• Telephonic Negotiations & follow up calls
• Friendly Letter/notice and Reminders
• E-mails
• Minor Account Reconciliation
STATUS UPDATE
• Real time basis Online Reporting
• Notification through SMS
TELEPHONE & EMAIL SUPPORT
• Direct call to our team member for any query, consultation and status update
• Assistance required in case of filling of FIR
DEBT RECOVERY METHODS

5. LEGAL NEGOTIATION METHOD/PLAN
Under this recovery method, IDR starts with Friendly Approach and gradually shifting its
approach from Friendly to Legal, depending on the response of the defaulting debtors. The
whole purpose of Legal Negotiation procedure is to create Legal Pressure and fear in the
mind of the defaulting debtor to seek positive response from the defaulting debtor. It starts
with sending Friendly Demand Notice and ends with Legal Notice (Letter before Legal
Action). This is very comprehensive recovery method and use all type of strategies such as
Filing Criminal complaints, Serving various legal notices, drafting legal documents if any
required etc. We also write on various blogger sites to defame them on net. We also write to
various regulatory agencies and Government of India about their malice intent. We
also undertake personal visits as and when required. We also undertake all reconciliation
works. The whole purpose is to force debtor to come forward for settlement by creating as
much trouble as we can, but with prior consultation with our client. This method of recovery
is applied when the debtor does not come forward amicably. Below are the Dispute
Resolution and Recovery activities that we undertake under this method/plan:
AT DEBTOR LEVEL
• Telephonic Negotiations & follow up calls
• E-mails
• Personal visit (1)
• Full Account Reconciliation
• Final legal Notice & Rejoinder
POLICE COMPLAINT (Wherever applicable)
• Drafting of FIR
• Assistance required in case of filling of FIR

6. COMPLAINT TO REGULATORY/GOVERNMENT AGENCIES (Wherever applicable)
• Drafting and Sending Complaints
• Regular Email Escalation
• Regular telephonic follow-up
COMPLAINT TO INDUSTRY ASSOCIATION ANDCHAMBER OF COMMERCE
(Wherever applicable)
• Escalation /Complaint to Concerned Association of Industry
• Escalation /Complaint to CII, FICCI, PHD Chamber of Commerce, NASSCOM etc.
PUBLISH COMPLAINT ON INTERNET FORUM
• Online Posting On Consumer Complains Forum
• Posting on NGO Handling Consumer Affairs
• Posting on Social i.e. Facebook, Twitter etc.
STATUS UPDATE
• Real time basis Online Reporting
• Notification through SMS
TELEPHONE & EMAIL SUPPORT
• Direct call to our team member for any query, consultation and status update
• Assistance required in case of filling of FIR

7. LITIGATION
IDR is an Attorney based dispute management & debt recovery practice group, therefore IDR
does not depend much on the outsider’s attorney to handle the litigation aspect of the
recovery cycle. Our in house legal capabilities and expertise ensures enhanced legal
efficiencies, cost effectiveness and timely delivery with greater success. IDR offer
specialized legal recovery programs to our clients In terms of legal costs, transparency is our
watch word. Costs are only incurred on the express authority of our clients and realistic
assessments of costs are always provided. Before our clients reach the decision to instruct us
to issue proceedings, they would have been briefed on the details of the case and likelihood
of recovery.
• Tele-Conference with the client to understand the whole issue.
• One last attempt for amicable settlement in a strong and persuasive tenor,
personally or telephonically.
• Drafting and serving formal legal notice, if needed.
• Decision on type of litigation such as Law suits, winding up petitions, Criminal
complaint under Section 138 of Negotiable Instruments Act (Dishonor of Cheques),
FIR and other criminal actions etc.
• Preparation of petition, lawsuits or criminal complaints etc.
• Seeking approval of draft from the client.
• Filing & representing the appropriate civil &/or criminal proceedings against the debtor,
as the case may be.
• Pursuing the litigation & obtaining the orders from the appropriate judicial courts or
quasi judicial authorities.

8. Assignment of Claims/Accounts by Client
Creation of ID & Password for CMS
Account
Uploading of Claims/Account on CMS
Assignment of unique Claim Reference Number to each Claim/Account
Assignment of Claims/Accounts to Account Manager/Debt Recovery
Team
Investigation/Examination of Facts
Finalization of Debt Recovery Strategy
Commencement of Debt Recovery Activities
Entry into
Clients Account
on CMS
Periodical Reporting
Recovery
Remittance
Closure of Claim/Account
Return of Claim Records
Recording of All Debt Recovery
Account in Debtor’s Ledger
Account
DEBT RECOVERY PROCESS FLOW CHART

9. IDR offers Transparent, flexible and cost effective Engagement Models, which are as under: -
SUCCESS FEE MODEL
Under this model, we work on “No Recovery – No Fee”. We do not charge our fee until we recover the
money for our client. However, a marginal handling charges/upfront cost is charged at the time of
assignment of claim/account. A success Fee ranges from 13.5% - 17.5% is charged on the amount
recovered from the debtor.
 PRICING
METHOD 1 AMICABLE NEGOTIATION
Fee and cost Age of the claim
Less than 1 year More than 1 year
Upfront cost/handling charges 1% 1.5%
Success fee 13.50% 15.50%
METHOD 2 LEGAL NEGOTIATION
Fee and cost Age of the claim
Less than 1 year More than 1 year
Upfront cost/handling charges 1.5% 2 %
Success fee 15 % 17.50%
LITIGATION
• Fee will depend on the type of litigation you choose
• We take some retainer-ship amount at the time of appointment and rest is linked
with success of the case
TERMS AND CONDITIONS
SUCCESS FEE BASED ENGAGEMENT MODEL

10. 1. Handling Charges are taken by IDR in advance at the time of assignment of claim. However, handling
charges are adjustable towards the success Fee.
2. In case claims/accounts are transferred/moved from amicable negotiation to legal negotiation by the
client, 33.33% of the handling charges [paid by the client under amicable negotiation method, will be
adjusted against the handling charges applicable to legal negotiation method.
3. Success Fee is payable on each recovered amount. If there is no recovery, there is no fee.
4. All authorized (pre approved) out of pocket expenses are paid by the Client separately.
5. Government Taxes are applicable on retainer fee and success fee as per the prevailing rate.

11. Following is the list of documents/ information, which will be required by us at a broader level:-
 Complete details of Debtors suh as address, telephone, email, contact person
 Contract/ Agreement with the Debtor, if any,
 Copies of Purchase Order/ Sale Order/ Work Contract/ Service Agreement,
 Copies of Performa Invoices, if any,
 Copies of Final Invoices raised and duly accepted by the Debtor,
 Shipping documents (Bill of lading/ Transport Receipt/ Duly accepted shipping Documents/ Any other
document acknowledging the receipt of the goods),
 Copy of Letter of Credit/Terms of payment (DA, DP, CAD), if any,
 Good Receipt Note,
 Quality Inspection Report, if any,
 All Communication/ Correspondence with Debtor,
 Statement of Accounts containing transaction wise details,
 Details of the payment received if any from the debtor mentioning banking details for each transaction,
 Complete present Contact details of the debtor,
 Type of the entity (Company, Firm, society, association, individuals) of the Debtor along with the
registration documents, if any.
CHECK LIST FOR DOCUMENTS REQUIRED

12. • IDR generates various reports periodically (weekly/fortnightly/monthly) as per the format
and period prescribed by the Client from time to time.
• In addition to above, client can generate various reports online through its account opened
in CMS.
• All the reports generated by IDR are sent to the client through e-mail and the same is
stored in the client’s folder created on Hard Drive.
CMS Reports
o Open Claims Report
o Closed Claims Report
o Status Report
 Call Log Details
 Personal Visit Details
 Letters/Notices Sent Details
 Reponses/Reaction Details
o Untraced Debtor Report
o Collection Report
o Remittance Report
o Fees Report
o Handling Charges and Upfront Cost Report
REPORTING

13. • All the Complaints including queries and issues will be handled by the Accounts Manager,
the contact details of the Accounts manager will be provided to the Client
• All the Complaints will be resolved within 3 working days.
• In case, the Client is not satisfied with the resolution of the complaints, or otherwise or
complaints are not resolved within 3 working days, the Portfolio Head will resolve the
issues in 2 working days. The Contact details of the Portfolio Head will be provided to the
Client.
• The Clients are always welcome to escalate the issues directly to the CEO of the Company.
The contact details of the CEO is as under; -
Name: - Raman Aggarwal
E-Mail: - raman@indiadebtrecovery.com
Direct Mobile: +91-9780240000
COMPLAINT HANDLING AND CUSTOMER
RELATIONSHIP

14. Name: International Association of Commercial
Collectors Inc.
Website: www.commercialcollector.com
Name: PHD Chamber of Commerce and Industry
Website: www.phdcci.in
Name: Confederation of Indian Industry
Website: www.cii.in
Name: National Association of Software and Service
Companies
www.nasscom.in
MEMBERSHIP

15. (
Yahoo)
(Google) (Hewlett Packard)
(Asian Paints)
(Chembond Chemicals)
(Reliance Life Insurance)
(Godrej & Boyce Mfg.
Co. Ltd.)
(Monster India)
(Quark)
(Orient Ceramics and
Industries Ltd).
(GN ReSound)
(Al Bogari Holdings)
(ITP Publishing Group) (Verimatrix) (Crossbeam Systems Ltd)
(Gulf Finance)
(GoEd Student Financing)
(Inkjet)
(Commercial Bank Qutar)
LIST OF OUR KEY CLIENTS