SlideShare une entreprise Scribd logo
1  sur  32
“ Why My Horse Doesn’t Smile?” A presentation by: Neelesh Kapoor
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why My Horse Doesn’t Smile? ,[object Object],[object Object],4737/23 Ansari Road, Daryaganj, New Delhi - 02, India, (9111-42242200) [email_address] 215-216, New Apollo Estate, II Floor, Mogra Lane, Andheri (E), Mumbai 400 069 [email_address] Jamal Fazal Chambers, 26 Greams Road, Chennai - 06 [email_address] B 103 Jindal Towers, 21/1A/3 Darga Road, Kolkata [email_address] 7, Sovereign Park Apts. 56-58, K.K. Road, Basavanagudi, Bangalore 560 004 [email_address] 101-102, Moghal Marc Apts. 3-4-637 to 641, Narayanguda, Hyderabad 500 029 [email_address]
 

Contenu connexe

Tendances

Npl cares part 1 training ppt draft
Npl cares part 1 training ppt draftNpl cares part 1 training ppt draft
Npl cares part 1 training ppt draftNPLIT
 
5 Keys to Better than Best Customer Service - Telephone Skills and Etiquette
5 Keys to Better than Best Customer Service - Telephone Skills and Etiquette5 Keys to Better than Best Customer Service - Telephone Skills and Etiquette
5 Keys to Better than Best Customer Service - Telephone Skills and EtiquetteAndre Hannemann Harris
 
Customer service in the library
Customer service in the libraryCustomer service in the library
Customer service in the libraryAlice Winslow
 
Communication skill by Moin Khan
Communication skill by Moin Khan Communication skill by Moin Khan
Communication skill by Moin Khan Md Khan
 
Call center agent training "Basic"
Call center agent training "Basic"Call center agent training "Basic"
Call center agent training "Basic"Md R-Islam
 
Customer Service Excellence Programme (Telephones)
Customer Service Excellence Programme (Telephones)Customer Service Excellence Programme (Telephones)
Customer Service Excellence Programme (Telephones)DavidGMontague
 
Customer service
Customer serviceCustomer service
Customer serviceMai Salah
 
Communication skills to influence clients
Communication skills to influence clientsCommunication skills to influence clients
Communication skills to influence clientsjonchung
 
Basic Customer Service Skills
Basic Customer Service SkillsBasic Customer Service Skills
Basic Customer Service Skillskmarszycki
 
Welcome to my library: Providing Excellent Customer Service in a Public Library
Welcome to my library: Providing Excellent Customer Service in a Public LibraryWelcome to my library: Providing Excellent Customer Service in a Public Library
Welcome to my library: Providing Excellent Customer Service in a Public LibraryKatelyn Patterson
 
Live chat etiquette in customer service
Live chat etiquette in customer service  Live chat etiquette in customer service
Live chat etiquette in customer service Inês Gomes Pinto
 
Total Quality Customer Service
Total Quality Customer ServiceTotal Quality Customer Service
Total Quality Customer ServiceChris Mitchell
 
Crafting Effective Customer Support Templates
Crafting Effective Customer Support TemplatesCrafting Effective Customer Support Templates
Crafting Effective Customer Support TemplatesLiam Keegan-Garland
 

Tendances (19)

Call Flow Power Point
Call Flow Power PointCall Flow Power Point
Call Flow Power Point
 
Npl cares part 1 training ppt draft
Npl cares part 1 training ppt draftNpl cares part 1 training ppt draft
Npl cares part 1 training ppt draft
 
5 Keys to Better than Best Customer Service - Telephone Skills and Etiquette
5 Keys to Better than Best Customer Service - Telephone Skills and Etiquette5 Keys to Better than Best Customer Service - Telephone Skills and Etiquette
5 Keys to Better than Best Customer Service - Telephone Skills and Etiquette
 
Customer service in the library
Customer service in the libraryCustomer service in the library
Customer service in the library
 
Communication skill by Moin Khan
Communication skill by Moin Khan Communication skill by Moin Khan
Communication skill by Moin Khan
 
Call center agent training "Basic"
Call center agent training "Basic"Call center agent training "Basic"
Call center agent training "Basic"
 
Customer Service Excellence Programme (Telephones)
Customer Service Excellence Programme (Telephones)Customer Service Excellence Programme (Telephones)
Customer Service Excellence Programme (Telephones)
 
Soft skills (1)
Soft skills (1)Soft skills (1)
Soft skills (1)
 
Customer service
Customer serviceCustomer service
Customer service
 
Customer Service Training by NHS
Customer Service Training by NHSCustomer Service Training by NHS
Customer Service Training by NHS
 
Communication skills to influence clients
Communication skills to influence clientsCommunication skills to influence clients
Communication skills to influence clients
 
Basic Customer Service Skills
Basic Customer Service SkillsBasic Customer Service Skills
Basic Customer Service Skills
 
Welcome to my library: Providing Excellent Customer Service in a Public Library
Welcome to my library: Providing Excellent Customer Service in a Public LibraryWelcome to my library: Providing Excellent Customer Service in a Public Library
Welcome to my library: Providing Excellent Customer Service in a Public Library
 
Call Handling skills
Call Handling skillsCall Handling skills
Call Handling skills
 
You Can't Teach Nice
You Can't Teach NiceYou Can't Teach Nice
You Can't Teach Nice
 
Live chat etiquette in customer service
Live chat etiquette in customer service  Live chat etiquette in customer service
Live chat etiquette in customer service
 
Total Quality Customer Service
Total Quality Customer ServiceTotal Quality Customer Service
Total Quality Customer Service
 
Library Customer Service Training
Library Customer Service TrainingLibrary Customer Service Training
Library Customer Service Training
 
Crafting Effective Customer Support Templates
Crafting Effective Customer Support TemplatesCrafting Effective Customer Support Templates
Crafting Effective Customer Support Templates
 

En vedette

CocoaPods Basic Usage
CocoaPods Basic UsageCocoaPods Basic Usage
CocoaPods Basic UsageRyan Wang
 
Crisp about motivation
Crisp about motivationCrisp about motivation
Crisp about motivationNaveen Safare
 
Why My Horse Doesnt Listen
Why My Horse Doesnt ListenWhy My Horse Doesnt Listen
Why My Horse Doesnt ListenVivek Mehrotra
 
A case study on motivation
A case study on motivationA case study on motivation
A case study on motivationAmitava Sengupta
 
Presentation On Motivation
Presentation On MotivationPresentation On Motivation
Presentation On Motivationguesta3562
 
Theories of Motivation
Theories of MotivationTheories of Motivation
Theories of Motivationmasumi kadali
 

En vedette (7)

CocoaPods Basic Usage
CocoaPods Basic UsageCocoaPods Basic Usage
CocoaPods Basic Usage
 
Crisp about motivation
Crisp about motivationCrisp about motivation
Crisp about motivation
 
Motivation
MotivationMotivation
Motivation
 
Why My Horse Doesnt Listen
Why My Horse Doesnt ListenWhy My Horse Doesnt Listen
Why My Horse Doesnt Listen
 
A case study on motivation
A case study on motivationA case study on motivation
A case study on motivation
 
Presentation On Motivation
Presentation On MotivationPresentation On Motivation
Presentation On Motivation
 
Theories of Motivation
Theories of MotivationTheories of Motivation
Theories of Motivation
 

Similaire à Why My Horse Doesnt Smile

Why My Horse Doesnt Smile
Why My Horse Doesnt SmileWhy My Horse Doesnt Smile
Why My Horse Doesnt SmileVivek Mehrotra
 
customerservicetraining_101_PRESENTATION 2017_for employees
customerservicetraining_101_PRESENTATION 2017_for employeescustomerservicetraining_101_PRESENTATION 2017_for employees
customerservicetraining_101_PRESENTATION 2017_for employeesErnie Casas
 
Customer Service Training
Customer Service Training Customer Service Training
Customer Service Training Ashley Tutera
 
Excellent customer service
Excellent customer serviceExcellent customer service
Excellent customer serviceDalhatu Usman
 
The Art of Intentional Customer Service.ppt
The Art of Intentional Customer Service.pptThe Art of Intentional Customer Service.ppt
The Art of Intentional Customer Service.pptsubramanianS62
 
Customer service level two
Customer service level twoCustomer service level two
Customer service level twoAmit Sharma
 
Customer service training
Customer service trainingCustomer service training
Customer service trainingBravoParty
 
Customer service
Customer serviceCustomer service
Customer serviceIGilmore
 
Serving with cheer and empathy pccld staff day
Serving with cheer and empathy  pccld staff dayServing with cheer and empathy  pccld staff day
Serving with cheer and empathy pccld staff dayKayci Barnett
 
Customers Services (1)
Customers Services (1)Customers Services (1)
Customers Services (1)sasgharhusain
 
Customer Service Training Slides (Only CS) - Connect Centre Call Centre
Customer Service Training Slides (Only CS) - Connect Centre Call CentreCustomer Service Training Slides (Only CS) - Connect Centre Call Centre
Customer Service Training Slides (Only CS) - Connect Centre Call CentreJonathan Koh
 
St. Benedicts Customer Service
St. Benedicts Customer ServiceSt. Benedicts Customer Service
St. Benedicts Customer ServiceAnnette Ardler
 
Jitesh patel-effective-customer-support-blog
Jitesh patel-effective-customer-support-blogJitesh patel-effective-customer-support-blog
Jitesh patel-effective-customer-support-blogJitesh Patel
 
Get into the mind of your customer
Get into the mind of your customerGet into the mind of your customer
Get into the mind of your customerM Sekhri
 

Similaire à Why My Horse Doesnt Smile (20)

Why My Horse Doesnt Smile
Why My Horse Doesnt SmileWhy My Horse Doesnt Smile
Why My Horse Doesnt Smile
 
customerservicetraining_101_PRESENTATION 2017_for employees
customerservicetraining_101_PRESENTATION 2017_for employeescustomerservicetraining_101_PRESENTATION 2017_for employees
customerservicetraining_101_PRESENTATION 2017_for employees
 
Customer Service Training
Customer Service Training Customer Service Training
Customer Service Training
 
Excellent customer service
Excellent customer serviceExcellent customer service
Excellent customer service
 
Customer services
Customer servicesCustomer services
Customer services
 
Customer/Guest services
Customer/Guest servicesCustomer/Guest services
Customer/Guest services
 
Telephone handling
Telephone handlingTelephone handling
Telephone handling
 
The Art of Intentional Customer Service.ppt
The Art of Intentional Customer Service.pptThe Art of Intentional Customer Service.ppt
The Art of Intentional Customer Service.ppt
 
Customer service level two
Customer service level twoCustomer service level two
Customer service level two
 
Exceptional Customer Service.pptx
Exceptional Customer Service.pptxExceptional Customer Service.pptx
Exceptional Customer Service.pptx
 
Customer service training
Customer service trainingCustomer service training
Customer service training
 
Customer service
Customer serviceCustomer service
Customer service
 
Serving with cheer and empathy pccld staff day
Serving with cheer and empathy  pccld staff dayServing with cheer and empathy  pccld staff day
Serving with cheer and empathy pccld staff day
 
Customers Services (1)
Customers Services (1)Customers Services (1)
Customers Services (1)
 
Customer Service
Customer ServiceCustomer Service
Customer Service
 
Customer Service Training Slides (Only CS) - Connect Centre Call Centre
Customer Service Training Slides (Only CS) - Connect Centre Call CentreCustomer Service Training Slides (Only CS) - Connect Centre Call Centre
Customer Service Training Slides (Only CS) - Connect Centre Call Centre
 
Customer Satisfaction
Customer SatisfactionCustomer Satisfaction
Customer Satisfaction
 
St. Benedicts Customer Service
St. Benedicts Customer ServiceSt. Benedicts Customer Service
St. Benedicts Customer Service
 
Jitesh patel-effective-customer-support-blog
Jitesh patel-effective-customer-support-blogJitesh patel-effective-customer-support-blog
Jitesh patel-effective-customer-support-blog
 
Get into the mind of your customer
Get into the mind of your customerGet into the mind of your customer
Get into the mind of your customer
 

Why My Horse Doesnt Smile

  • 1. “ Why My Horse Doesn’t Smile?” A presentation by: Neelesh Kapoor
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.