On episode 11 of the Digital and Social Media Sports Podcast, Josh Tucker of the Los Angeles Dodgers discussed using social media to tell a brand story, learn what content with which fans want to engage, frame a story for every Dodgers game, and more.
What follows are some snippets from the episode. Listen to the full podcast on iTunes or DSMSports.net
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Episode 11 of the DSMSports Podcast w/ Josh Tucker of the L.A. Dodgers
1. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
On episode 11 of the Digital and Social Media Sports Podcast,
Josh Tucker of the Los Angeles Dodgers discussed using
social media to tell a brand story, learn what content with
which fans want to engage, frame a story for every Dodgers
game, and more.
What follows are some snippets from the episode. Listen to
the full podcast on iTunes or DSMSports.net
@njh287; DSMSports.net
2. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
Josh's career path –
Went to USC, majored in Communications
Connected with professors in sports PR classes, including
one who worked for the Dodgers and Kings; stayed in touch
and reached out when social media job opened w/ Dodgers
He needed experience first --> So Josh first worked for a
social media agency doing social media for various brands
@njh287; DSMSports.net
3. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
Josh's career path (continued) –
A social media job with the Dodgers opened up and Josh
leveraged more contacts to get an interview with the Dodgers;
He came prepared with an extensive deck on what he could
do for the brand
"Communicating and keeping in touch is the most important
thing I can recommend..." (cites several internships and
positions through networking and relationships)
@njh287; DSMSports.net
4. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"I can't keep up with the kids these days...my 14 year-old brother
first showed me Snapchat, so it's good to have him as my 'social
media consultant.'"
@njh287; DSMSports.net
5. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
On getting started with the Dodgers "I was in the marketing department...there was no real structure or
direction from the organization..."
"I came in and said 'We're posting too many ticket sales and too
many sponsor messages...It really was learning from each other
and working it into our strategy to really drive engagement."
@njh287; DSMSports.net
6. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"We serve the organization, every aspect of it...It's being in-tuned
with (every department). I see myself as a hybrid of PR, marketing,
and sales."
-- Talks about recent formation of 'digital marketing department'
@njh287; DSMSports.net
7. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"Fan engagement is my #1 KPI and hopefully it always will be.
Anything else is a benefit and I think the organization understands
that."
@njh287; DSMSports.net
8. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"We are promoting our tickets sales in an engaging way that still
adds our value to our fans...we've come to understand that's the
way to go about it...Social media is like this extra arm of our
marketing department."
@njh287; DSMSports.net
9. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
Great example of LA Kings tweeting from inside a San Manuel
(casino sponsor) suite and showcasing how it is to experience the
game from a suite
@njh287; DSMSports.net
10. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"I'm trying to tell a story and it's the Dodgers brand story. It's not
just about when we score a run and how we win. It's about the
relationship we have with fans."
@njh287; DSMSports.net
11. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
This episode's helpful too: Bit.ly
- A free URL shortening site; many use, but many don't maximize
- Add a “+” sign to the end of ANY bit.ly link and that URL will give
you stats about clicks and shares for your link over time
- When creating a link, click the small pencil button and customize
your bit.ly; it WILL increase clicks throughs!
- Pay attention to the source of your clicks – Twitter vs. Facebook;
facebook.com vs. m.facebook.com, etc.
- Use the day part data to track the lifespan of a link and when
links, all other things being equal, get the most clicks
@njh287; DSMSports.net
12. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"Driving conversation (early on) was easy because ownership
came in and was committed to the idea of a whole new blue."
@njh287; DSMSports.net
13. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
“My first month of being in the organization I had to get my posts
approved internally and they wouldn't let me send an open-ended
Facebook post for fear of negative comments.”
- But new ownership convinced Josh otherwise; fan reactions no
longer discouraged, but welcomed because more positive...
"Since then, we have the most engaged fan base in MLB. It shows
the passion of the fans and strength of the brand."
@njh287; DSMSports.net
14. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
New owners were committed to social media from day one
"It was a process in educating them, as well...The Dodgers wwee
hurt from not having success in the (early days) of social media...
(At that time), the Dodgers weren't living up to the brand."
@njh287; DSMSports.net
15. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"We take a very analytical approach to all the platforms we're on.
Unless we think we can provide value to a specific platform, we're
not on it."
@njh287; DSMSports.net
16. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
On deciding where to be -- cites example of Tumblr "We saw the impact and desire for GIFs...Tumblr is that
platform...It's a cross between our Vine and Instagram now. We
saw 1000% growth on the platform and had huge engagement per
fan. We heard what the fans were saying and that was something
they wanted more of."
@njh287; DSMSports.net
17. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"The conversation of (ROI on a platform) doesn't really happen..IF
I can fit it into my schedule, I have the opportunity to do that."
- cites resources with MLB being very helpful to, for example,
make GIFs for them by request
@njh287; DSMSports.net
18. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"Geo-targeting on Facebook is extremely overlooked...We often
will geo-target and language-target posts around Ryu to Korean
and Korean-speaking Dodgers fans." (example: tune-in messages)
"It's a global brand."
@njh287; DSMSports.net
19. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"As with any culture, you have to understand every language and
culture; same with any platform and each culture."
@njh287; DSMSports.net
20. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"As with any culture, you have to understand every language and
culture; same with any platform and each culture."
@njh287; DSMSports.net
21. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
Great insight about the @Dodgers' "Stay Classy, San Diego"
tweet, in reference to a bench-clearing brawl between LA and SD,
which, ultimately ended up in ace Zack Greinke sustaining a
broken collarbone
@njh287; DSMSports.net
22. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"It's having a voice...but staying on brand. You can still have a
personality on behalf of the brand, it's just understanding and
finding that voice."
@njh287; DSMSports.net
23. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"Trying to come up with new content (for 162+ games) is difficult,
but I benefit from being in Los Angeles. Every game, we try to
have a different story, whether through a first pitch or national
anthem or something going on in LA."
@njh287; DSMSports.net
24. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
Major League Baseball Advanced Media's "Real-Time
Correspondent" program has reprenstatives in every city that fulfill
team requests for content from teams when they're on the road.
@njh287; DSMSports.net
25. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"With ticket sales, we have a robust promo schedule, so it's about
coming up with a way to market and showcase those items."
"Fans get the FOMO of not being at (Dodger Stadium)."
@njh287; DSMSports.net
26. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"Being in-tune with the fan base and understanding what the fans
want is one of the most important parts of my job."
@njh287; DSMSports.net
27. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
"It's not always about the superstars, it's about finding the story
lines fans want because they're funny or unique...(Our access
allows us to tell those stories)."
@njh287; DSMSports.net
28. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
@LAKings Takeover Kings reached out via DM asking if they wanted to take over
account, help promote Stadium Series
"The funniest takeaway is that every sport is so
different...understanding the flow of a different sport is insane."
@njh287; DSMSports.net
29. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
This episode's shareable stat: In 2013, approximately 36 million
people in the USA played fantasy sports...
@njh287; DSMSports.net
30. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
Coolest celebrities that have tweeted with or about the @Dodgers:
Selena Gomez, Miley Cyrus, Rob Delaney (initiated a National
Anthem singing appearance all through him tweeting at them)
Seeing our feed after they tweeted about us was pretty epic.
@njh287; DSMSports.net
31. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
Besides @Dodgers, teams with best Twitter accounts:
Giants, Mariners, Brewers, Rays...
“It's because they have a personality and more important they
have a strategy...It's so important that every tweet has a purpose.
Without a strategy, it's just noise."
@njh287; DSMSports.net
32. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
Josh's helpful tools for his work:
MLB Advanced Media (w/ analytics, content, etc.);
Bit.Ly - It's such an easy tool to monitor real-time traffic;
Adobe Social - social media management platform used by MLB
and its clubs; Tweet Deck - It's the background of my computer
screen (had 58 tabs open as we spoke!)
@njh287; DSMSports.net
33. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
The social media platform to watch in 2014:
Twitter
"I only see Twitter as a social media platform for sports growing
and continuing to grow. Once more people get more educated
about how to use Twitter...There's still huge growth and the realtime nature of it feeds into the human psyche."
- adds: "I do not think Snapchat has any place in sports."
@njh287; DSMSports.net
34. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
Favorite hash tag in his time with the Dodgers: #ITFDB (It's time
for Dodgers baseball)
"It started as a way to shorten (the phrase), but every day, at game
time, that hash tag (dominates) our mentions because it is now
completely integrated into our fan base. It's on our ticket stock, in
the stadium...It translates incredibly well onto social...It's been the
basis of tons of (social media) contests."
@njh287; DSMSports.net
35. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
The social network the Dodgers do really well: Instagram, over
400,000 followers and the engagement is incredible; accumulated
30.8 million likes in 2013.
Engagement per fan is highest, by far, on Instagram. We figure
out what kind of content our fans like best, but still continue to
learn the platform.
@njh287; DSMSports.net
36. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
The social network he'd like to see the Dodgers improve on in
2014: Facebook “Creating viral and shareable content on Facebook (and keeping
up with) their News Feed algorithm...In terms of driving traffic and
sales, it's the number one platform for us."
@njh287; DSMSports.net
37. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
Josh's Social Media All-Star to Follow:
@CespedesBBQ; @mike_petriello (Dodgers writer)
- Also a shout-out to #smsportschat - either active or passive live
participation or reading the transcripts (of the Twitter chat).
@njh287; DSMSports.net
38. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
Where to find Dodgers and Josh on social:
@Dodgers on Twitter and Instagram, Vine, Facebook, Tumblr.
@JoshBTucker on Twitter
@njh287; DSMSports.net
39. Best Of... L.A. Dodgers' Josh Tucker
Episode 11 of the Digital and Social Media Sports Podcast
Thanks so much to Josh for sharing his time, knowledge, experience,
and expertise with the Digital and Social Media Sports podcast!
Listen to the podcast and find more episodes and content on iTunes
and at www.DSMSports.net.
You can also follow me on Twitter @njh287
@njh287; DSMSports.net