Visit: https://www1.gotomeeting.com/register/352178624 to watch the recording. NetIQ AppManager expert Joe Hargrave recently outlined the easiest way to monitor something without a module. Enable application administrators to build their own modules with NetIQ AppManager Module Builder. Monitor network and other devices effectively with the SNMP Toolkit and understand how end users perceive your applications' performance using AppManager ResponseTime Modules Catch the recording at https://www1.gotomeeting.com/register/352178624 and you will get a chance to see how the combination of NetIQ AppManager 8 and these tried and true methods for extending the platform work together to make it easier to collect the events and data you need to keep your IT systems and applications performing at their best.

1. How To Monitor Just About Anything
Travis Greene
travis.greene@netiq.com
Sr. Product Marketing Manager
Joe Hargrave
joe.hargrave@netiq.com
Systems Engineer

2. Summary
• Purpose/requirements for custom monitoring
• Challenges in custom application monitoring
• Specialized monitoring using NetIQ AppManager:
– Module Builder
– SNMP Toolkit
– Response-Time Modules
• Demo
• Q&A
• Where to next
2 © 2012 NetIQ Corporation. All rights reserved.

3. Purpose/Requirements for Custom Monitoring
• Customer driven
• Management driven
• SLA Achievement (various stakeholders)
• Other…
Considerations
• You have new products/applications that do not have out-of-the-
box monitoring … how will you support them to achieve SLAs?
• With the current economic stresses, you want to avoid costly
customization, especially with products and applications that are
continuously upgraded.
3 © 2012 NetIQ Corporation. All rights reserved.

4. Custom Monitoring Challenges
• Where do I start?
• How can I monitor _______ application?
• Do I need experts to build the monitoring capabilities?
• Do I need scripting knowledge?
• What are the benefits gained vs. cost incurred?
4 © 2012 NetIQ Corporation. All rights reserved.

5. Custom Monitoring Challenges (cont’d)
• Time / Access / Knowledge
– Lack of time to investigate application instrumentation
– Lack of access to remote resources
– Lack of security rights to examine applications
– Lack of knowledge to inner-workings of custom applications
• Language Barrier between Application SMEs and
Monitoring Team
– What metrics make sense to monitor?
– What thresholds are reasonable?
– What severity is appropriate?
5 © 2012 NetIQ Corporation. All rights reserved.

6. Module Builder
6 AppManager Advanced - Module 5: Advanced Monitoring with AppManager

7. The Module Builder Solution
• Module Builder (MoB) is a simple solution that:
– Does not require scripting experience
– Is cost effective
– Leverages an intuitive, interview-style wizard
– Monitors all associated Services, Processes, PerfMon
Counters, Event Logs & ASCii Logs with just a few jobs
7 © 2012 NetIQ Corporation. All rights reserved.

8. Building an AppManager Module
without Module Builder
Resources Required Actions
4 hours x 2 people Initial meeting
(AM expert and App expert) AppManager capabilities
discussion
Application instrumentation
discussions
Resource access requirements
Document requirements
1/2 day total (AM expert) First attempt
4 hours Configure generic KSs
2 hours (AM & App experts) Review with App expert
1 day (AM expert) Second attempt / adjustments
2 hours (AM expert) Document results / configuration
~3 days per application TOTAL
8 © 2012 NetIQ Corporation. All rights reserved.

9. Building an AppManager Module
with Module Builder
Resources Required Actions
1/2 hour (App expert) Initial discussion
MoB Editor access granted
1 hour (AM expert tweaks) First attempt
MoB KSs
1 hour (AM & App experts) Review with App expert
Not required Second attempt / adjustments
~2.5 hours per application TOTAL
9 © 2012 NetIQ Corporation. All rights reserved.

10. Module Builder - components
• Editor
– Easy-to-use interview wizard to guide App SME through
process of fingerprinting their application
– Captures App SME knowledge without requiring any
AppManager or monitoring knowledge
– “AppManager Expert” mode exposes more options for AM
expert to perform final tweaks and generate an AppManager
module
– Generates a complete AM module, including a discovery
KS and monitoring KSs for each type of instrumentation
• Agent Runtime (MO)
– MO for AM agent which assists in execution of modules
produced by Module Builder
10 © 2012 NetIQ Corporation. All rights reserved.

11. Module Builder – how it works
Application
Expert Custom
.mob File
Application
AppManager
Module Builder Expert
Interview
Generate AM
Module
&
Service
Monitor in AppManager Monitoring Module Builder
“contract” Review
11 © 2012 NetIQ Corporation. All rights reserved.

12. SNMP Toolkit
12 AppManager Advanced - Module 5: Advanced Monitoring with AppManager

13. Overview
• NetIQ AppManager solution to remotely monitor devices
• Supports devices with SNMP versions 1-3
• Uses SNMP community strings for security
• Requires no management information base (MIB) compilation on
the AppManager agent
• Free MIB Browser included
• Devices appear as child objects in the AppManager Console
• Converts MIB values to meaningful data
13 © 2012 NetIQ Corporation. All rights reserved.

14. Network Devices vs. SNMP Toolkit
Network Devices Module
• Ensures health, performance and availability of network
switches, routers and voice gateways from Cisco, Nortel,
Extreme and Alcatel
SNMP Module
• Generic SNMP monitoring for servers
• Firewall, VPN & SAN monitoring
• Network device monitoring for all equipment vendors
14 © 2012 NetIQ Corporation. All rights reserved.

15. SNMP Toolkit Communications
Windows SNMP
Repository
MS
SNMP Proxy
AppManager Windows
Devices
UNIX
AppManager Agents
15 © 2012 NetIQ Corporation. All rights reserved.

16. Install and Discover
• Install the module
– Install MO on all proxy SNMP agents
– Run setup on the AppManager Repository server to check in
Knowledge Scripts
– Run setup on Console machines to check in help files
• Monitored Devices
– No AppManager agent required
– Must have SNMP enabled
• Discover (Discovery_SNMP)
– Run on the proxy server
– Add community string for each device that is being
discovered in AppManager Security Manager
• MIB files stored in AppManagerbinAMSnmpMIBs
16 © 2012 NetIQ Corporation. All rights reserved.

17. Response-Time Modules
17 AppManager Advanced - Module 5: Advanced Monitoring with AppManager

18. RT Module Family
ResponseTime for Microsoft Exchange – ResponseTime for Networks –
Monitors the availability and response time of typical Uses NetIQ’s unique network application emulation
Exchange operations, such as checking an Exchange technology to monitor a network’s ability to move
Address Book entry and reporting on how long this critical application traffic. AppManager ResponseTime
took and any errors generated. for Networks is installed on at least two computers,
typically on different sites, and it monitors network
ResponseTime for Microsoft Active Directory (and performance between those sites.
DNS) –
Provides a set of transactions that monitor ResponseTime for Web –
the availability and response time of typical Active Measures the response time of complex Web-based
Directory operations, such as checking Active transactions through record and playback capabilities.
Directory domain controller connectivity or service With this module, you can also verify the performance
availability. and availability of web page URLs and key web
services, such as SMTP and FTP.
ResponseTime for Microsoft SQL Server –
Provides a set of transactions that can be run from ResponseTime for Windows –
client machines to SQL servers. These transactions Measures the response time of virtually any Windows
monitor the availability and response time of typical application, including Citrix terminal sessions, through
queries. scriptable recording and playback of client operations.
ResponseTime for Oracle –
Provides a set of transactions that can be run from
client machines to Oracle servers. These transactions
monitor the availability and response time of typical
queries.
18 © 2012 NetIQ Corporation. All rights reserved.

19. Measuring Performance from an End-User
Perspective
… using AppManager ResponseTime Modules
Poor Database
Web
Server Response
Farm
Load App
Firewalls Routers Balancers Firewalls Switches Servers
Web Clustered
Application Database
Users
ResponseTime
Measurements
19 © 2012 NetIQ Corporation. All rights reserved.

20. Demo
20 AppManager Advanced - Module 5: Advanced Monitoring with AppManager

21. Q&A
Where to next
To get more details about specific AppManager modules or to
download a free 30-day trial of any module, visit
https://www.netiq.com/products/appmanager/modules
Contact your local account team at
https://www.netiq.com/company/contact/
21 © 2012 NetIQ Corporation. All rights reserved.

22. Worldwide Headquarters +1 713.548.1700 (Worldwide)
1233 West Loop South 888.323.6768 (Toll-free)
Suite 810 info@netiq.com http://community.netiq.com
Houston, TX 77027 USA NetIQ.com
22 © 2011 NetIQ Corporation. All rights reserved.

23. This document could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein. These changes may be incorporated in new
editions of this document. NetIQ Corporation may make improvements in or changes to the
software described in this document at any time.
Copyright © 2011 NetIQ Corporation. All rights reserved.
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