KARAI PARDUOTUVĖSE: INVESTICIJOS GYNYBAI AUGA, NUOSTOLIAI MAŽĖJA Karai parduotuvėse: investicijos auga, noustoliai mažėja

2. About the Report
• „The Global Retail Theft Barometer 2010“ – the
largest global study on retail losses. Study objectives -
provide snapshot of global shrink trends, compare
year-over-year results, evaluate and understand
differences in Europe vs. global results, benchmark
across regions, vertical markets
• Conducted by Centre for Retail Research. Authored
by Professor Joshua Bamfield, expert on retail theft
• Underwritten by a grant from Checkpoint Systems
• Timeframe of findings:
July 2009 – June 2010

3. Methodology
• This study is the biggest in 10 years: 1103 retailers from 42 countries
• Data from 5 regions:
• North America
• Latin America
• Europe
• Middle East/Africa
• Asia-Pacific
• Russian retailers added for first time

4. GLOBAL

5. Shrinkage
Shrinkage Percentage Change
Region
(as % of sales) 2009-2010
North 1,49% -7,0%
America
Latin 1,60% -4,1%
America €76,64 milliard
Middle 1,62% -5,9%
East/Africa
Asia - Pacific 1,16% -6,5%
Europe 1,29% -4,4%
Global 1,36% -5,6%

6. Percentage of Retailers Experiencing Increases
in Employee Theft and Shoplifting
21,8%
North America 36,1%
24,4%
Latin America 30,1%
26,8%
Middle East/Africa 35,6%
7,8%
Asia-Pacific 23,1%
17,7%
Europe 30,2%
17,7%
Grand Totals Employee theft
31,1%
Shoplifting

7. EUROPE

8. Countries
Western Europe Eastern and Central Europe
Ireland The Netherlands
Austria Finland Baltic States
Belgium Portugal Russia
Denmark France Czech Republic
Greece Norway Poland
Spain Sweden Slovakia
Italy Switzerland Turkey
United Kingdom Germany Hungary
Luxemburg

9. Europe and Baltic States
Number of Sales of respondents
Region Total store numbers
respondents (€ milliard)
Europe 571 68737 303,29
Baltic States 13 792 0,79

10. 2000 - 2010 Retail Shrinkage
1,5
1,45%
1,45
1,42%
1,4
1,37%
1,35 1,35%
1,33%
1,3
1,26% 1,27%
1,24% 1,27%
1,25
1,23%
1,2
2001 2002 2003 2004 2004 2005 2007 2008 2009 2010

11. 1
0,9
1,1
1,2
1,3
1,4
1,5
1,6
1,7
Austria 0,97%
Switzerland 1%
Germany 1,12%
Dеnmark 1,21%
1,22%
Тhe Netherlands
1,24%
Portugal
Norway 1,26%
Europe (excluding
1,27%
Russia)
Finland 1,285
Italy 1,28%
United Kingdom 1,29%
Europe and Russia 1,29%
Greece 1,30%
Spain 1,30%
Ireland 1,32%
Sweden 1,34%
Poland 1,355
France 1,36%
Slovakia 1,37%
Hungary 1,38%
Belgium/Luxemburg 1,38%
Czech Republic 1,40%
Baltic States 1,40%
Turkey 1,52%
Shrinkage
Russia 1,61%

12. Total Shrinkage (M Shrinkage Shrinkage
EUROPE Change
Shrinkage
EUR) 2010 2009
Austria 0,39 0.97% 0,99% -2,0%
Baltic States 0,177 1,40% 1,44% -2,8%
Belgium/Luxemburg 0,737 1,38% 1,41% -2,1%
Czech Republic 0,312 1,40% 1,47% -4,8%
Denmark 0,324 1,21% 1,25% -3,2%
Finland 0,354 1,28% 1,31% -2,3%
France 4,130 1,36% 1,42% -4,2%
Germany 4,367 1,12% 1,17% -4,3%
Greece 0,437 1,30% 1,39% -6,5% €29,30 milliard
Hungary 0,298 1,38% 1,45% -4,8%
Ireland 0,380 1,32% 1,38% -4,3%
Italy 2,806 1,28% 1,36% -5,9%
The Netherlands 1,015 1,22% 1,26% -3,2%
Norway 0,377 1,26% 1,31% -3,8%
Poland 1,032 1,35% 1,42% -4,9%
Portugal 0,297 1,24% 1,26% -1,6%
Russia 2,372 1,61% 1,68% -4,2%
Slovakia 0,12 1,37% 1,45% -5,5%
Spain 2,348 1,30% 1,36% -4,4%
Sweden 0,562 1,34% 1,39% -3,6%
Switzerland 0,535 1,00% 1,03% -2,9%
Turkey 1,207 1,52% 1,67% -9,0%
United Kingdom 4,722 1,29% 1,37% -5,8%

13. Europe: Sources of Retail Shrinkage
13%
23% Employee theft
Suppliers/vendors
Shoplifters
5% Internal error
59%
• The biggest source of retail shrinkage are shoplifters

14. Baltic States: Sources of Retail
Shrinkage
14%
34% Employee theft
Suppliers/vendors
Shoplifters
43% Internal error
9%
• The biggest source of retail shrinkage are shoplifters

15. Apprehended Thieves
• Global
6,2 million thieves apprehended. Average amount stolen
per incident:
• Shoplifters - €161
• Employees - €1586
• Europe
3,4 million thieves apprehended. Average amount stolen
per incident
• Shoplifters - €114
• Employees - €1760

16. Most-vulnerable Merchandise
• Most stolen goods are FMG and small products
• Electronics
• Cosmetics
• Alcohol/food
• Tobacco products
• Clothing
• Jewellery
• More at-risk items being protected
• 28% of “most-stolen” items not protected by European
retailers

17. Most stolen- stolen lines
Protection version
protection
EAS hard tags 28,3%
EAS soft or paper tags 13,6%
EAS source tagging 8,3%
3-alarm accessories 4,0%
Displayed in locked cabinets or shelves 7,3%
Dummy cartons or ticket systems 4,3%
Chains, cables, loop alarms 5,1%
Safers, locked boxes, product alarms 12,1%
Other protection devise 5,0%

18. Loss Prevention and Security Costs
20,1%
4%
8,6%
Direct employees
Contract employees
Security equipment
37,3%
Armoured car collection
30% Other
• Loss prevention price in Europe is €8,4 milliard or 0,32% of sales

19. Loss Prevention and Security Costs
2009 -2010
8,5 * € milliard
8,3
8,1
7,9
• Security investment
7,7
8,4 grew by 18,3%
7,5
7,3
7,1
6,9 7,1
6,7
2009 2010

20. Security Tendencies
• It is a huge demand for analytics and digital technologies in loss prevention
and sales control
• EAS remains the most-used method of protection
• POS and IP video integrated solution
• More focus on Keepers
• Less use of locked cabinets/shelves

21. Plans
Europe Global
New loss prevention policies
Implemented Planned Implemented Planned
More Employee training to spot and theft 92% 87% 91% 75%
Increased spending on crime prevention
31% 14% 32% 18%
hardware and software
Increase EAS reusable accessories 25% 13% 22% 17%
Hiring more in-store LP employees 23% 15% 24% 15%
New CCTV video surveillance 22% 18% 20% 20%
Pre-hiring screening for employees 22% 23% 27% 23%
Increased spending on LP consumables 21% 21% 24% 22%

22. www.CheckpointSystems.com