NHS Leaders: Leading breakthroughs in complex systems

leadership & the new science of
breakthrough
www.wecreateworldwide.com
@nickjankel
NHS Leaders, April 2014

A boutique innovation,
strategy & design agency
solving problems that matter
with breakthroughs driven by
We are...
A bespoke leadership
development consultancy
focused on helping teams
and individuals have
breakthroughs
We are...
!

Our services
!
!
Social innovation & service design
Leadership development
Programme design
Top talent & emerging leader programmes
Storytelling for leaders
Executive & peer coaching
Coaching training
Culture design & micro-interventions

ENERGY,
WELLNESS &
FLOW
HAPPINESS,
RESILIENCE &
BALANCE
MINDFULNESS,
MOOD &
MOTIVATION
COLLABORATION,
TEAM WORK &
NETWORKING
CREATIVITY,
INNOVATION &
CONFIDENCE
VISION,
COMMITMENT &
SUSTAINABILITY
PURPOSE,
VALUES,
CHANGE-
MAKING

ASSUMPTIONS
mother of all $%^# Ups
!

Sydney Finkelstein, Why Smart Executives Fail
“Failures [are] caused by four patterns of
behavior: flawed executive mindsets that
throw off a company’s perception of
reality; delusional attitudes that keep
this inaccurate reality in place;
breakdowns in communications systems
developed to handle potentially urgent
information; and leadership qualities
that keep a company’s executives from
correcting their course.”
Sydney Finkelstein, Why Smart Executives Fail (A study of 51
companies)
“Failures [are] caused by... flawed
executive mindsets that throw off a
company’s perception of reality [and]
delusional attitudes that keep this
inaccurate reality in place.”

wecreateworldwide.combreakthrough for a brilliant world© 2013 WECREATE WORLDWIDE LTD
© Ipsos MORI / King’s College London
Out of every 100 people in Britain, about how many do you think are:
We have a very odd view of our
population...
Base: 1,015 British adults aged 16-75
Source: RSS/Ipsos MORI 2013; Census 2011, NOMIS; 2011 Census, Population and Household Estimates for England and Wales
(July 2012) ONS; Families and Households, 2012 (November 2012) ONS..
34
36
30
22
24
28
Mean 59
16
11
8
5
3
Actual
ChristianAged 65+Black/AsianUnemployedMuslimSingle parents
Breakthrough
ASSUMPTIONS ARE RARELY ACCURATE IN A CHANGING WORLD
Source: Ipsos Mori
Breakthrough

Vegetable Peel Soup Recipe
Ingredients:
!
1. 1/2 cup carrot Peels
2. 1/2 cup cucumber peels
3. 1/2 cup ridged gourd peels
4. 1/4 cup potato peels
5. 1 tsp corn ﬂour
6. Pinch of sugar
7. Salt to taste
8. Pepper powder as per taste
9. Water as per requirement
Source: http://www.boldsky.com/cookery/soups-snacks-
drinks/vegetarian-soup/vegetable-peel-soup-
recipe-250211-aid0111.html

“My prototype was big as a toaster, but the technical people loved
it. But it was ﬁlmless photography, so management’s reaction
was, ‘that’s cute — but don’t tell anyone about it.”
Steven Sasson

“People must pay late fees on
rentals (on movies we have done
deals with studios over).”
“People massively value having
their photos printed.”
“Only trained clinicians should
treat patients.”

CHALLENGE
people do not change ways of being /
beliefs / behaviours easily!
!
!

people do not change ways of being /
beliefs / behaviours easily!
!
!
Not rational,
self-
interested
maximisers

beliefs driven by
emotions
SYSTEM favors
predictability
(surviving) over
creativity (thriving)
!
Sources: Antonio D’Amasio, Baba Shiv,
Andrew Newberg, Jonathan Haidt
IRRATIONAL

“Emotions are mechanisms that set
the brains highest goals...
!
they probably evolved because they
were hard to fake.”
Steven Pinker

less neural
plasticity as age
rely on old patterns
!
!
RIGID
Source: Scientiﬁc American
facts & rational argument
can actually reinforce old
beliefs

Leadership
3H LEADERSHIP
Emotions, feelings
Thoughts, beliefs
Actions, behaviours

wecreateworldwide.combreakthrough for a brilliant world© 2005-2014 WECREATE WORLDWIDE LTD
FINISH
THESE SENTENCES (in your head)...

wecreateworldwide.combreakthrough for a brilliant world© 2005-2014 WECREATE WORLDWIDE LTD
BELIEFS
DRIVE every DELIVERY MODEL, TREATMENT
PLAN, ORG process & BUSINESS MODEL
!
beliefs wrapped up in stories govern
where we put out attention & action
!

“Whoever tells the best
story wins.”
John Quincy Adams

STORIES
OPEN UP SPACE FOR INNOVATION & GIVE
PERMISSION FOR BREAKTHROUGH
WEAVE TOGETHER EMOTIONS & REASONS TO
PROMPT ACTIONS

Deﬁnition
!
leadership: enabling &
empowering people to PLAY THEIR
APPROPRIATE ROLE IN CO-CREATING
A MORE APPROPRIATE STORY

FITTEDNESS
ENGAGING IN EMERGING REALITY NOT PAST
(STORY OF THE PAST)
ALIGNING OURSELVES WITH EVOLUTION

TRIBES
HUNTER-
GATHERERS
HIERARCHIES /
BUREAUCRACIES
MARKETS
NETWORKS

CRISIS
Millenials are buying less cars than
they used to (40%-25% of new cars).
Mileage driven down. 30% less teens
with licenses…
holding onto old patterns whilst the
world changes = no fittedness

CONFUSION
HOLDING TWO PATTERNS THAT ARE IN
CONFLICT

Chuang Tzu
“Let go of your assumptions and
the world makes perfect sense.”

LET GO
THE HARDEST DISCIPLINE FOR ALL LEADERS
(AND SUCCESSFUL PEOPLE)
!
TRIGGERS FEAR (LOSS OF ROLE, PRESTIGE,
LIVELIHOOD, CERTAINTY)
!

Hilary Mantel
“You have to say to yourself, I take
my hands oﬀ, I let my unconscious
work for me.. [It’s] desperately
uncomfortable”

DEFOCUS!
FOr IMPROVISATION
VS. RECITATION
Sources: Liu, S., Chow, H. M., Xu, Y., Erkkinen, M. G.,
Swett, K. E., Eagle, M. W., et al. (2012)

wired for efficiency over
EFFECTIVENESS 
CONFORMITY OVER CREATIVITY
ORGS
Source: Harvard Business Review; Intro to Social Psychology

Breakthrough
the breakthrough process
ORDER
CHAOS
edge of chaos: AhA!
problem
OPENING UP TO
breakthrough
NOTCE & lET GO
OF OLD
patterns WEAVING OF
new patterns
EVALUATION
MAXIMUM FEAR
REDUNDANCY

David Lynch
“I can't understand why people
are frightened of new ideas. I'm
frightened of the old ones.”

Breakthrough
Breakthrough innovation process
Inspire:
Stories,
engagement,
experiences that
compel people to
change and act
Interplay: Collaboration,
participation, crowds for
better, faster, cheaper
breakthrough
Insight: Deep intelligence 
into systems, users,
precedents that open up
possibilities
Breakthrough: Leveraging insights, switching assumptions and
exploding myths to create transformative ideas
Imagine: Vision, concepts, propositions which tap
into deep, systemic insight and move the world
forward towards brilliance
Invent: Ecosystems, prototypes,
blueprints, models that maximize positive
impacts across profit, people, planet and
purpose
Implement: Strategy,
performance, culture that
overcome resistance and
deliver brilliantly
Ignite: Passion,
purpose, intentions
that align the team
around a problem to
breakthrough
break 
through
Order
Chaos

WITHOUT LOSING
OTHERS...
!
OR GETTING LOST
OURSELVES

1
2
3
4
5
6
break 
through
Innovation
Use the space to write your answers
1. problem What is the problem, in human terms?
2. Proposition
What is the current 
proposition that results 
in this problem?
3. Assumptions
What do we have to
believe to generate and
validate this
proposition?
4. Breakthrough
Insight
What are more insightful, 
future-positive beliefs?
!
5. Breakthrough
proposition
What ideas or concepts to
solve the problem emerge
from this insight?
6. Breakthrough vision
What vision do you have of
the impact of this proposition?
THE BREAKTHROUGH ENGINE
PURPOSE What is your/org purpose? Why do you exist?
1
2
3
4
5
6
break 
through

wecreateworldwide.combreakthrough for a brilliant world© 2013 WECREATE WORLDWIDE LTD wecreateworldwide.combreakthrough for a brilliant world© 2013 WECREATE WORLDWIDE LTD wecreateworldwide.combreakthrough for a brilliant world© 2013 WECREATE WORLDWIDE LTD
Innovation
modern computing

Breakthrough
Clinical care

Innovation
modern warfare
“The German triumph was
essentially a triumph of intellect.”
Marc Bloch

wecreateworldwide.com
Leader Date
breakthrough for a brilliant world© 2013 WECREATE WORLDWIDE LTD
1
2
3
4
5
6
break 
through
Use the space to write your answers
1. off What is the situation that triggers me? How
do I usually react? How does my body respond? What
results does this reaction create in the world?
2. off
What do I usually think
or say to myself about
the situation? What do
I believe about people,
myself or the world?
Who do I blame? Why?
3. off
How do I feel about the
people or situation?
How is it a familiar
feeling?
4. ON
What is a more peaceful
feeling? What do I need to
let go off to feel
connected?
!
5. on
What is a more
empowering, inspiring
belief about people, myself
or the world? How could I
learn from this situation to
grow?
6. on
How would I respond now?
What kind of results would
this response deliver in the
world? What impact would I
have? What could I co-create?
!
THE Switch: leadership mastery
1
2
3
4
5
6
break 
through
PURPOSE What is my purpose?
Leadership

1
2
3
4
5
6
break 
through
Leadership
THE EXTENT OF
OUR
BREAKTHROUGHS
DEPEND ON HOW
DEEP WE ARE
WILLING TO GO &
HOW MUCH WE
ARE PREPARED TO
LET GO OF
Order
Chaos
THE Switch: leadership mastery

“Better adaptation, in however slight
a degree to the surrounding physical
conditions, will turn the balance.”
Charles Darwin

THE FITTEST
SURVIVE
 
THE FITTED
THRIVE

Question us.
Challenge us.
Have breakthroughs with us.
nick@wecreateworldwide.com
nick@ripeandready.com
@nickjankel

NHS Leaders: Leading breakthroughs in complex systems

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (20)

En vedette

En vedette (20)

Similaire à NHS Leaders: Leading breakthroughs in complex systems

Similaire à NHS Leaders: Leading breakthroughs in complex systems (20)

Plus de Switch On | Thrive Your Future

Plus de Switch On | Thrive Your Future (18)

Dernier

Dernier (20)

NHS Leaders: Leading breakthroughs in complex systems