4. PROFESSIONALS IN HEALTH TEAM Nursing team Physicians Physical therapist Pharmacist Lab technologist Nutritionist Occupational therapist Radiologist Dietician Immunologist Respiratory therapist Spiritual advisors Social workers
15. Complaints by clients and community Situations Complaints Poor sanitation Noise pollution Overcrowding Delays at almost every step Chairs, benches, drinking water, toilets…. Lack of comforts About facilities & staff Oral information, sign posting, boards Lack of information & guidance Quality of linen, diet, equipment, facilities, cleanliness etc Poor quality care Lack of ‘human touch’ Indifferent care Unfriendly behaviour of staff
17. Types of the Relationship Therapeutic Focus on client needs Experiences, Feelings, ideas Goal oriented Intimate Emotional commitment May be sexual/ emotional Intimacy Social Friendship Companion Use small talk superficial