Nimsoft Helps German Service Provider Boost Service Levels: AXSOS required deeper, end-to-end-monitoring of a mix of environments, including virtualised, cloud and mobile device management systems and services. The company opted to deploy Nimsoft Monitor, SaaS-based service management solution and Nimsoft WatchMouse to track end user experience on customer help desks and websites. For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.

1. AXSOS
AXSOS Delivers New Cloud Offerings
Nimsoft Helps German Service Provider Boost Service Levels
Background
Challenge
AXSOS AG, headquartered in Stuttgart, Germany, was founded in 2009 and offers
∞ Provide flexible, comprehensive managed IT services for mid-size companies in Germany, Austria, Switzerland,
and reliable monitoring services Benelux and the Middle East region. With more than 140 mid-size customers, the
in increasingly complex customer company employs 40 people across regional offices in Stuttgart and Solingen,
infrastructures Germany, and Ramallah, Palestine.
∞ Increase availability and Customers rely on AXSOS to manage the availability and performance of their
performance of SaaS-based IT IT infrastructures and security. In providing these services, AXSOS offers a
service management SaaS-based IT service management platform and it monitors a large number of
infrastructure components, servers and Web and SQL applications.
∞ Meet SLA commitments
Challenge
The solution AXSOS had been using to monitor their customers’ IT infrastructures
Solution
lacked the flexibility to meet the company’s increasingly demanding requirements.
∞ Nimsoft Monitor, SaaS-based As customers’ IT infrastructures became more complex, AXSOS determined it
service management solution required deeper, end-to-end-monitoring of a mix of environments, including
virtualised, cloud and mobile device management systems and services.
∞ Nimsoft WatchMouse to track end
user experience on customer help “Comprehensive and reliable monitoring of customers’ cloud-based
desks and websites infrastructures is growing increasingly important, especially for mid-size
companies,” said Frank Müller, CEO of AXSOS. “We needed to have a more flexible,
dynamic and transparent monitoring solution that would help us monitor a
customer’s infrastructure at acceptable costs. We began looking for an advanced
Results monitoring solution that offered more features and capabilities—including support
for multi-tenancy and SLA management reporting.”
∞ Enhanced IT monitoring and
additional revenue-generating In addition, the chosen solution had to provide integration with other platforms,
services including a SaaS-based service desk management solution AXSOS was already
providing to its customers. “SaaS solutions are becoming more and more popular,
∞ Improved IT performance and especially for mid-sized enterprises,” stated Müller. “Therefore we had to have
availability comprehensive monitoring capabilities for these services.”
∞ Faster response to customer needs
Solution
∞ Increased customer satisfaction
Towards the end of 2011, the company opted to deploy Nimsoft Monitor and
Nimsoft WatchMouse. “When we saw the products in action, we were impressed
by the comprehensive monitoring capabilities and usability of these solutions,”
said Müller.
Nimsoft Monitor delivers comprehensive visibility into the performance and
availability of business applications across a customer’s IT infrastructure. With
Nimsoft Monitor, users get the visibility needed to proactively monitor and

2. Nimsoft Case Study
manage availability and performance across highly complex monitoring capabilities, AXSOS can now add new features,
environments—whether business applications reside in leading to new revenue streams.
virtualised, hosted or managed infrastructures, including
“With Nimsoft, we will have more
cloud-based IaaS, PaaS or SaaS
transparency, especially for SLA
services.
management, which results in
Nimsoft WatchMouse is a powerful
“With Nimsoft, we will have increased trust and credibility
end-to-end monitoring tool for more transparency, especially with our customers,” said Müller.
conventional and cloud networks. for SLA management, which “Nimsoft Monitor features
The technology helps pinpoint results in increased trust and dashboards that provide us with
where in the application delivery complete and easy-to-analyse
chain performance issues are
credibility with our customers.” views into the real-time status
occurring, for example, indicating —Frank Müller of each and every one of our
that a given issue is arising in the CEO customers’ IT and critical business
JavaScript execution of a DNS AXSOS services. Furthermore, with the
look-up. Nimsoft for iPhone application,
we have access to any desired
Results alarm, performance and SLA data—
In less than two months, AXSOS wherever we are.”
successfully implemented essential end-to-end monitoring WatchMouse has improved and enhanced AXSOS’s ability to
capabilities, including tracking servers, operating systems, monitor its infrastructure by proactively monitoring help desks
storage systems, networks and applications. The solution’s and websites. “With WatchMouse, we can now check the
easy-to-use templates enabled Müller and his team to quickly availability of services on a global level,” asserted Müller.
add custom reporting on business services, including email,
the AXSOS SaaS platform and custom applications. Müller concludes: “With Nimsoft, we are able to monitor SLA
compliance and business services from end to end, in order
By switching to Nimsoft Monitor, AXSOS has realised a to deliver high quality IT performance and availability to our
considerable improvement in its monitoring capabilities as clients. In addition, these solutions help enable us to offer
well as cost savings in administration and management. new, revenue-generating SaaS services.”
With the solution’s improved usability and comprehensive
About Nimsoft
Nimsoft provides integrated, IT management as service solutions for businesses and service provider customers globally, including
1&1, CDW, SoftLayer, SunGard Availability Services, Sur La Table, TriNet, and Virgin America. The company’s Nimsoft Unified
Manager is an industry-leading solution that helps organizations easily monitor and manage IT services in increasingly complex
business environments. Nimsoft solutions integrate with existing resources from the data center to the cloud, and are available on a
pay-as-you-go basis. For more information, visit www.nimsoft.com.
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