We’re not talking garden tools or carpentry tools or mechanic’s tools, we are talking ITSM Tools. And the answer is a resounding YES! Wait a Minute! Is this a webinar, sponsored by a tool vendor, telling me that I should not buy every tool that comes down the pike? Another resounding YES! Pink Elephant and Nimsoft each have direct (and repeated) experience indicating that most organizations have NO Enterprise-wide strategy governing the acquisition, support, management and retirement of the tools used to run IT. Nearly every tool in the IT inventory is recommended, funded, acquired, and managed by a single technical silo…without the slightest nod to any other department, group or technical function. Unquestionably, the largest undiscovered source of IT operational savings is the elimination of redundant or vastly underutilized toolsets. Acquiring the right tools at the right time for the right reasons is the answer.

1. Welcome!
Is it possible to have too many tools?
George Spalding, Tim Rochte, Nimsoft Service
Executive VP, Desk Product Marketing
Pink Elephant
© Pink Elephant, 2012. All Rights Reserved.
Too Many Tools 1
ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.

2. Too Many Tools?
George Spalding
Executive Vice President
Pink Elephant
Pink Elephant – Leading The Way In IT Management Best Practices

3. The Suite Spot (ERP)
Centralized
Data
© Pink Elephant, 2012. All Rights Reserved.
Too Many Tools 3
ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.

4. IT Management Tool Strategy
Customer Web Portal
Service Catalog
Resource & Project Portfolio Mgmt.
Requests Fulfillment
Service level Management
Monitoring KPI Dash Boards
&
Event Mgmt.
Workflow Management
Reporting
Incident Management
Code & Doc. Problem Management
Change Management
Mgmt. Release & Deployment Management
(DML)
Access Management
Etc...
Configuration Management
Provisioning (CMS)
Federated Data Sources
Billing & Financial Management
Too Many Tools © Pink Elephant, 2012. All Rights Reserved. 4
ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.

5. Tool Governance??
 How are tools purchased in your organization?
 Is there a defined enterprise IT tool strategy and
architecture model?
 Is there an Inventory of Tools
 Can the business take advantage of the IT toolsets?
 Is there any group in your organization that has a
mandate to create & govern an enterprise tool strategy?
 Do you have a group (TMO) in your organization that
governs, manages and supports IT tools that are used
by any and all IT functions across your organization?
 Are IT management tools selected, funded and
purchased at a domain / departmental level, but then
required to fit within a pre-defined enterprise strategy?
#nITSM
© Pink Elephant, 2012. All Rights Reserved.
Too Many Tools 5
ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.

6. IT Management Tool Categories
Customer Web Portal
Service Catalog
Resource & Project Portfolio Mgmt.
Requests Fulfillment
Service level Management
Monitoring KPI Dash Boards
&
Event Mgmt.
Workflow Management
Reporting
Incident Management
Code & Doc. Problem Management
Change Management
Mgmt. Release & Deployment Management
(DML)
Access Management
Etc...
Configuration Management
Provisioning (CMS)
Federated Data Sources
Billing & Financial Management
Too Many Tools © Pink Elephant, 2012. All Rights Reserved. 6
ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.

7. Case Study $$$$
 Large Multi-national corporation
 “Tool Inventory”: based on Features & Function
 Discovered that they owned 240 different tools
covering the nine specified categories
 Two departments, One tool…twice!
 ???? $$$,$$$,$$$
 How could YOU use all that money?
 Funding an ITIL/ITSM Program?
 Funding the RIGHT tools?
 Automating day-to-day operations?
 Creating innovative new business solutions?
 Saving the business gobs of money?
#nITSM
© Pink Elephant, 2012. All Rights Reserved.
Too Many Tools 7
ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.

8. Summary
 It’s time to get CONTROL of the myriad of tools in our
enterprise
 Enterprise Tool Strategy (need Support from above)
 Centralized tool evaluation, selection, funding,
purchasing and ongoing management
 Tool Management Office (Function)
 Remove redundant tools over time
 Expand the use of the RIGHT tools
 Think outside the box – “Could the business take
advantage of this type of tool?”
#nITSM
© Pink Elephant, 2012. All Rights Reserved.
Too Many Tools 8
ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.

9. Nimsoft Service Desk
An ITIL v3 complete service desk solution
› Best practices compliant
» Real-world experience-based
› Service Provider ready
› Easy to buy, deploy and
manage
» Low TCO
» Flexible pricing
» SaaS or On Premise
› Complete offering
#nITSM Page 9
© Nimsoft, all rights reserved

10. Benefits for Your Organization
› Low cost of ownership
» Transparent upgrades
» Cost Savings
- Automated Free Upgrades
- No Infrastructure Required
- All modules in one
» Simple Pricing Model
- Pay per user
- Fixed or floating licenses
- Free end user access
› Time to Value
» Rapid implementation due to
configuration and SaaS
» Standard service offerings 15 to 45 days
#nITSM Page 10
© Nimsoft, all rights reserved

11. Functional Strengths
› Action-Driven workflow
» Focuses on actions –
Tell Service Desk what to do,
don’t guess based on status
changes
› Configure don’t code
» Workflow is 100% configurable
» No programming skills required
» Configuration not lost in upgrades
› Multi-tenant solution
» Use one solution to support all “customers”
› Years of experience built in
» Designed and built by a Service Provider
» Ability to start with standard
configurations pre-loaded
#nITSM Page 11
© Nimsoft, all rights reserved

12. Q&A
› More information at
http://www.nimsoft.com/solutions/nimsoft-servi
› Meet the Nimsoft team at HDI 2012 in
Orlando, April 24-27
› Continue the conversation at #nITSM
#nITSM Page 12
© Nimsoft, all rights reserved