This document discusses the benefits and challenges of teleworking. It outlines that teleworking can provide businesses with competitive advantages like 20% productivity gains and lower real estate costs of 25-50%. However, teleworking requires changes to business practices and management. Seven critical success factors are identified: leadership support, willingness to innovate, having a suitable workforce, manager training, flexibility, performance measurement based on outcomes, and planning. Common pitfalls include confusion over success, not starting small, overreliance on technology, impact on managers, and treating it as only an HR or IT issue.

1. Teleworking and What it Can
Mean for Your Business
Seizing the Opportunities, Handling the Challenges of
Virtual and Distributed Work

2. Introductions
Noticed a lack of good advice
about how to realise the
benefits of remote work
Leading role in the national
conversation

3. My boss lets me work from home….

4. A Telstra Employee
For Telstra employee Jenni
Thorne, teleworking has made
her more productive

5. Question
What do your friends and colleagues say about about work from home or
flexible work?

6. Today’s Presentation
Australian and international companies
demonstrate that telework and ‘anywhere
working’ can offer significant benefits to
business
Changes are needed in the overall
business, at the management level and in
the workplace
The whole picture is complex, but
there are some rules of thumb
There are pitfalls to avoid

7. The Way We Work is Changing
By 2025, 5 billion
People will have
access to the internet
Markets
Rebalancing globally
Babies born in 2012,
At least one in three will live
To the age of 100
Manufacturing
Is falling
While the proportion
providing services is rising
Rise in Remote Work

8. The Mobile Worker Population is Rising
In Australia 51% of employees now
use the Internet to work away from
the office, either as teleworkers or
working outside work hours -
an estimated 5.6 million workers
Global mobile worker population
expected to reach 1.3 billion by 2015
International Data Corporation

9. Technologies are Revolutionising the Workplace
9
Group collaboration software
High speed networks
Unified communication systems
Secure access to data
and applications
Mobile devices

10. 10
Mobile work
Work-shifting
Hot desking
Telecommuting
Remote work
Virtual work
Agile Work
Flexi-work
Distributed work
Activity-based work
Telework
Work from home Work that breaks free of the traditional model
of ‘9-to-5 in the office’
The New Workstyle

11. The Benefits for Business
Competitive advantage
20% productivity gains
Improved attraction
and retention
Reduced costs including
real estate by 25-50%
Improved service
outcomes

12. 1
2
Leading Australian Businesses
Some businesses in Australia are already reaping the substantial
rewards that are possible by bringing in a telework program and
making remote work the new norm

13. Leading International Businesses
Aetna, Inc. is an American
managed health care
company
Nortel was a multinational
telecommunications
company
Cigna is a health insurance and
health services company in the
US
Xerox is a world-leader in document
technology and related services
Sun Microsystems reported
a $71 million reduction
The travel division of American
Express has a large telecommute
workforce
At AT&T, telework director Joseph Roitz reports that the extra hour
of work gained each day by telecommuters last year translated into
a $148 million operational benefit

14. In Practise - Video

15. That work won't get done
That the quality of interactions
between remote workers and their
colleagues will diminish
That workers could be unsafe
Fears

16. Complexity
There are so many
variables at play:
leadership, management,
technology, work
environment, skills,
innovation, flexibility and
so on….
....that our approach to
effective telework needs
to recognize the
complexity involved

17. Seven Critical Success Factors
Leadership
Willingness to innovate
A suitable workforce
Manager training
General flexibility
Capacity to measure performance on the basis of
outcomes
Planning

18. Leadership - Macquarie Group

19. Willingness to Innovate - Westpac

20. A Suitable Workforce - Medibank

21. Manager Training - Stockland

22. Flexibility
As the Huffington Post noted
recently, global businesses today
are faced with a whole new set of
challenges when competing in a
volatile, highly digital age.
Call it ‘agility’ or ‘flexibility’, this
critical success factor is about an
organisation’s capacity to respond
to changing circumstances
efficiently and rapidly.

23. Outcomes-based performance - GAP
We have all heard the saying “you can’t manage what you don’t measure”.
On the other hand, we know that management is more than measurement.

24. Planning – GE Energy
In the case of telework,
planning is important on a
number of levels, not least
because an employee needs
access to the tools necessary
for their work while away from
the office.

25. Managers

26. Keep the Ball Alive

27. Managers need to upskill
But are rewarded with a happier,
more engaged team that delivers
2
7
stronger results

28. Managers
The manager's job becomes clearly articulating
and monitoring the results that are needed -
rather than levels of activity
Written performance plans are
an important tool, as are weekly
objectives and reports

29. Above all, Establish your Leadership Role
Clearly
• Provide certainty around the team's mission, goals
and ground rules
• Use social networking tools, collaborative online
tools, videoconferencing, webinars, phone calls
• Maintain social contact
• Keep remote employees in the loop
• Keep communication open and steady between
staff
• Email should not be the primary means of
communication

30. 3
0
Empower
Managers
Support
Coach

31. Pitfalls – the Five Biggest Mistakes
Confusion
about ‘success’
and ‘failure’

32. Pitfalls
Failing to
start small

33. Pitfalls
Expecting
more of the
technology
than it can
provide

34. Pitfalls
Failing to
recognise the
impact on
managers

35. Pitfalls
Thinking that
telework is
either ‘an HR
issue’ or
‘an IT issue’

36. Ground We’ve Covered
Australian and international companies
demonstrate that telework and ‘anywhere
working’ can offer significant benefits to
business
Changes are needed in the overall
business, at the management level and in
the workplace
The whole picture is complex, but
there are some rules of thumb
There are pitfalls to avoid

37. ‘Work’ is increasingly a thing you do,
not a place you go
Nina Sochon
Managing Director
info@teleworkhowto.com
0406 500 474