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Text to Donate and the Mobile Revolution

                Debra Brown

                 December 11, 2012




A Service
   Of:                     Sponsored by:
Protecting and Preserving the     www.cjwconsulting.com
            Institutional Memories of
            Nonprofits Since 1993                     (866) 598-0430
                                              info@cjwconsulting.com



A Service
   Of:                                      Sponsored by:
Affordable collaborative data
             management in the cloud.

A Service
   Of:                     Sponsored by:
Today’s Speaker




                                     Debra Brown
                                    Co-Founder and COO
                                         MobilizeUs

Assisting with chat questions:                                                        Hosting:
Jamie Maloney, Nonprofit Webinars             Cheri J Weissman, CJW Consulting & Services, Inc.

A Service
   Of:                                         Sponsored by:
Text to Donate and the Mobile
         Revolution:




 Using Text Messaging to Help
  Your Organization Prosper
It’s All About You!!!


WHAT WOULD YOU LIKE TO GET OUT
     OF TODAY’S WEBINAR?

WHAT WAS YOUR MOTIVATION FOR
         ATTENDING?

DO YOU HAVE ANY SPECIFIC TOPICS
    YOU WANT TO FOCUS ON?
Texting… What’s the Big Deal?


 83% of American adults own cell phones and 3/4 of
      them (73%) send and receive text messages.
                                   Pew Research Center


 85%of people read an unread text message within 15
   minutes of receiving it, while only 15% of people
                open an unread email
          It’s Required: Nonprofit Organizations and Mobile Marketing, textopoly
    http://www.textopoly.com/blog/2011/02/its-required-nonprofit-organizations-mobile-
                                         marketing/
How are Non Profits Using
    Text Messaging?
Advocacy & Calls to Action

Ask people to make phone calls   Announce emergency rallies and/or
       to elected officials          last minute events via text




You can even include a phone
number for people with smart
phones to click on so they can    and increase the likelihood of last
 make the call immediately!         minute information getting to
                                           people in time
Volunteer Coordination

Send reminders for trainings and/or upcoming volunteer
                       opportunities




   Use texting for coordination during events where
              internet access is not available
Event Reminders/Cancelations

Increase Attendance          Decrease the Stress

Send don’t forget day of    Quickly notifying people of
 reminders for events      info such as new venue, time
                                    change etc.
Donor
                    Launch creative text to give campaigns
Cultivation
and
Fundraising

Recruit new
supporters at
events by having
people text-in to
join your list


Send texts with
updates regarding
fundraising goals
and other news
The Campaign that Swept the Nation
       Text-to-Give Campaign:
        American Red Cross
        Haiti Disaster Relief

 People texted in to donate $10

 All money went to Red Cross

 $800,ooo raised in one day!

 $5 million raised by day two

   Info from THE MOBILE FRONTIER: Text-To-Give
    & Beyond
    http://www.fundraising123.org/files/Convio_Net
    workforGood_Mobile_Guide.pdf
Doing A Red Cross Style Campaign

Cost of a mGive Campaign                                           What That Means

 $500 one time setup fee                                  One year contract is required

                                                           People can only give $5 or $10
 Monthly fee - $199 - $799
                                                           They can only give up to $25
 $.35 per transaction fee                                    per month

                                                           You need 26 donations of
 %3.5 percent of the                                         $10/month or 311/year to
    amount donated                                            break even

                                                             My full article on the topic
   Pricing info comes directly from the mGive website:       http://www.frontrangesource.com/wp-
    http://www.mgive.com/Pricing.aspx                         content/uploads/2011/07/DebraBrownArticle.pdf
The Good News Is…

There are other players in the game and companies
creating new models:
    Connect2Give http://www.connect2give.com/

    g8wave: http://www.g8wave.com/

    Give.mobi - http://give.mobi/paypal

    Give by Cell - http://www.givebycell.com/

    Mgood - http://www.mgood.com/

    Mobile Commons http://www.mobilecommons.com/

    MobilizeUs.com http://www.mobilizeus.com

    Sumo Text - http://www.sumotext.com/sms-giving.html
Finding the Right Vendor

                        Some questions you might
It’s all about asking   want to ask potential vendors:
the right questions.    Is your service compatible with all cell
                        phone carriers and prepaid services?

                        What does your pricing include, and is it
                        monthly or do we have to sign a contract?

                        What features and functionality do you
                        have that distinguishes you from your
                        competitors?

                        How long have you been in business?

                        Can you provide me with a list of existing
                        customers?
Text to donate
grassroots style
with any service
provider:
     Text in and get a
      link to a donation
      page

     Text in and have
      your development
      director follow-up
      with the pledge

     Text in and turn
      over records to      Text to Donate Grassroots Style
      professional
      phone bank
Text To Join


TO SEE HOW THIS WORKS:

  TEXT: KYJWJ
   TO: 32075
How Do We Know?


 DETERMINING IF
TEXT TO DONATE IS
 RIGHT FOR YOUR
  ORGANIZATION
The Most Important Factor

     Is text messaging right for your constituency?




When all else fails, ASK your people if they want to be contacted via text message!
Yes, We Want It!!! Now What???

      HOW TO
     GET FROM
       HERE

                         TO HERE




WITHOUT
 DOING
  THIS
Develop a Plan for Your Texting Program

 Align the program with your organizational goals

 Figure out who will do what

 Come up with a marketing plan

 Select a vendor

 Start texting!

 Evaluate R.O.I.
Evaluating Your Texting Program

    Return on Investment                           Return on Engagement

 Did text messaging make                           Did your texting program
   your staff more efficient?                        make it easier for people
   Save them time? Consume                           to take action and/or
   less paper?                                       fulfill their pledge?

 Did your texting lead to                          Enable you to recruit
   more or increased                                 new supporters
   donations?

    Evaluation frame provided by THE MOBILE
                                                    Build loyalty to your
       FRONTIER: Text-To-Give & Beyond:              organization
http://www.fundraising123.org/files/Convio_Netwo
          rkforGood_Mobile_Guide.pdf
Contact Information

       Debra Brown
           Phone:
        720-917-4900
           Email:
Debra.Brown@MobilizeUs.com

http://www.MobilizeUs.com
Find listings for our current season
          of webinars and register at:

            NonprofitWebinars.com


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Text to Donate and the Mobile Revolution

  • 1. Text to Donate and the Mobile Revolution Debra Brown December 11, 2012 A Service Of: Sponsored by:
  • 2. Protecting and Preserving the www.cjwconsulting.com Institutional Memories of Nonprofits Since 1993 (866) 598-0430 info@cjwconsulting.com A Service Of: Sponsored by:
  • 3. Affordable collaborative data management in the cloud. A Service Of: Sponsored by:
  • 4. Today’s Speaker Debra Brown Co-Founder and COO MobilizeUs Assisting with chat questions: Hosting: Jamie Maloney, Nonprofit Webinars Cheri J Weissman, CJW Consulting & Services, Inc. A Service Of: Sponsored by:
  • 5. Text to Donate and the Mobile Revolution: Using Text Messaging to Help Your Organization Prosper
  • 6. It’s All About You!!! WHAT WOULD YOU LIKE TO GET OUT OF TODAY’S WEBINAR? WHAT WAS YOUR MOTIVATION FOR ATTENDING? DO YOU HAVE ANY SPECIFIC TOPICS YOU WANT TO FOCUS ON?
  • 7. Texting… What’s the Big Deal?  83% of American adults own cell phones and 3/4 of them (73%) send and receive text messages.  Pew Research Center  85%of people read an unread text message within 15 minutes of receiving it, while only 15% of people open an unread email  It’s Required: Nonprofit Organizations and Mobile Marketing, textopoly http://www.textopoly.com/blog/2011/02/its-required-nonprofit-organizations-mobile- marketing/
  • 8. How are Non Profits Using Text Messaging?
  • 9. Advocacy & Calls to Action Ask people to make phone calls Announce emergency rallies and/or to elected officials last minute events via text You can even include a phone number for people with smart phones to click on so they can and increase the likelihood of last make the call immediately! minute information getting to people in time
  • 10. Volunteer Coordination Send reminders for trainings and/or upcoming volunteer opportunities Use texting for coordination during events where internet access is not available
  • 11. Event Reminders/Cancelations Increase Attendance Decrease the Stress Send don’t forget day of Quickly notifying people of reminders for events info such as new venue, time change etc.
  • 12. Donor Launch creative text to give campaigns Cultivation and Fundraising Recruit new supporters at events by having people text-in to join your list Send texts with updates regarding fundraising goals and other news
  • 13. The Campaign that Swept the Nation Text-to-Give Campaign: American Red Cross Haiti Disaster Relief  People texted in to donate $10  All money went to Red Cross  $800,ooo raised in one day!  $5 million raised by day two  Info from THE MOBILE FRONTIER: Text-To-Give & Beyond http://www.fundraising123.org/files/Convio_Net workforGood_Mobile_Guide.pdf
  • 14. Doing A Red Cross Style Campaign Cost of a mGive Campaign What That Means  $500 one time setup fee  One year contract is required  People can only give $5 or $10  Monthly fee - $199 - $799  They can only give up to $25  $.35 per transaction fee per month  You need 26 donations of  %3.5 percent of the $10/month or 311/year to amount donated break even  My full article on the topic  Pricing info comes directly from the mGive website: http://www.frontrangesource.com/wp- http://www.mgive.com/Pricing.aspx content/uploads/2011/07/DebraBrownArticle.pdf
  • 15. The Good News Is… There are other players in the game and companies creating new models:  Connect2Give http://www.connect2give.com/  g8wave: http://www.g8wave.com/  Give.mobi - http://give.mobi/paypal  Give by Cell - http://www.givebycell.com/  Mgood - http://www.mgood.com/  Mobile Commons http://www.mobilecommons.com/  MobilizeUs.com http://www.mobilizeus.com  Sumo Text - http://www.sumotext.com/sms-giving.html
  • 16. Finding the Right Vendor Some questions you might It’s all about asking want to ask potential vendors: the right questions. Is your service compatible with all cell phone carriers and prepaid services? What does your pricing include, and is it monthly or do we have to sign a contract? What features and functionality do you have that distinguishes you from your competitors? How long have you been in business? Can you provide me with a list of existing customers?
  • 17. Text to donate grassroots style with any service provider:  Text in and get a link to a donation page  Text in and have your development director follow-up with the pledge  Text in and turn over records to Text to Donate Grassroots Style professional phone bank
  • 18. Text To Join TO SEE HOW THIS WORKS: TEXT: KYJWJ TO: 32075
  • 19. How Do We Know? DETERMINING IF TEXT TO DONATE IS RIGHT FOR YOUR ORGANIZATION
  • 20. The Most Important Factor Is text messaging right for your constituency? When all else fails, ASK your people if they want to be contacted via text message!
  • 21. Yes, We Want It!!! Now What??? HOW TO GET FROM HERE TO HERE WITHOUT DOING THIS
  • 22. Develop a Plan for Your Texting Program  Align the program with your organizational goals  Figure out who will do what  Come up with a marketing plan  Select a vendor  Start texting!  Evaluate R.O.I.
  • 23. Evaluating Your Texting Program Return on Investment Return on Engagement  Did text messaging make  Did your texting program your staff more efficient? make it easier for people Save them time? Consume to take action and/or less paper? fulfill their pledge?  Did your texting lead to  Enable you to recruit more or increased new supporters donations? Evaluation frame provided by THE MOBILE  Build loyalty to your FRONTIER: Text-To-Give & Beyond: organization http://www.fundraising123.org/files/Convio_Netwo rkforGood_Mobile_Guide.pdf
  • 24. Contact Information Debra Brown Phone: 720-917-4900 Email: Debra.Brown@MobilizeUs.com http://www.MobilizeUs.com
  • 25. Find listings for our current season of webinars and register at: NonprofitWebinars.com A Service Of: Sponsored by: